Super 8 by Wyndham Heyburn/Burley Area
Hotel Front Desk Agent
Super 8 by Wyndham Heyburn/Burley Area, Burley, Idaho, United States, 83318
Do you enjoy serving others and creating positive experiences? Super 8 Burley is looking for a Front Desk Agent to join our guest services team. In this role, you will welcome guests, manage their reservations and account information, and make sure they have everything they need for a comfortable stay. This position is ideal for someone who thrives in a fast-paced environment and is looking for growth opportunities with flexible hours. Apply today and become part of our team at Super 8 Burley. Responsibilities: • Welcome, register, check in, and check out guests, provide room keys and numbers, and record payment information • Handle guest questions, special requests, and concerns in a professional and timely manner • Manage incoming calls and process reservations made online, over the phone, or in person • Provide accurate information about room rates, availability, amenities, and rewards programs • Ensure all guest account information is accurate and up to date • Coordinate with housekeeping staff to confirm rooms are ready for arriving guests Qualifications: • Comfortable handling phone calls and resolving guest concerns in a professional manner • Strong time management, organizational, customer service, and interpersonal skills • 1+ year of hotel or related experience preferred • High school diploma, GED, or equivalent required • Previous experience or working knowledge of Microsoft Office and reservation systems is preferred Compensation: $12 - $13 hourly
• Welcome, register, check in, and check out guests, provide room keys and numbers, and record payment information • Handle guest questions, special requests, and concerns in a professional and timely manner • Manage incoming calls and process reservations made online, over the phone, or in person • Provide accurate information about room rates, availability, amenities, and rewards programs • Ensure all guest account information is accurate and up to date • Coordinate with housekeeping staff to confirm rooms are ready for arriving guests
• Welcome, register, check in, and check out guests, provide room keys and numbers, and record payment information • Handle guest questions, special requests, and concerns in a professional and timely manner • Manage incoming calls and process reservations made online, over the phone, or in person • Provide accurate information about room rates, availability, amenities, and rewards programs • Ensure all guest account information is accurate and up to date • Coordinate with housekeeping staff to confirm rooms are ready for arriving guests