Coury Hospitality
Weekend Night Auditor - Ambassador Hotel Kansas City
Coury Hospitality, Kansas City, Missouri, United States, 64101
Overview
Ambassador Hotel Kansas City, 1111 Grand Blvd, Kansas City, Missouri, United States of America Weekend Night Auditor - Ambassador Hotel Kansas City Ambassador Hotel Kansas City, Autograph Collection, located in downtown Kansas City, blends historic charm with modern elegance. The Ambassador features 43 guest rooms, Lonnies Reno Club, The American Reserve dining, and stylish event spaces. This role is part of a dynamic team focused on exceptional hospitality and memorable guest experiences. Job Details
DEPARTMENT: Rooms REPORTS TO: Operations Manager STATUS: Non-Exempt Responsibilities
Providing quality guest service to all guests and visitors. Perform all duties toward maximizing guest service. Greet guests with advance reservations and register them efficiently and friendly. Greet visitors looking for accommodations and meet their needs. Acquaint guests with services available in the area. Accurately follow accounting procedures. Answer external and internal telephone calls, taking and delivering messages as needed. Act as the reservation attendant. Answer questions and provide accurate, helpful information. Run various end-of-day reports and reconcile information from multiple systems. Adhere to department and company policies and procedures. Ensure guest security by proper handling of guest keys. Properly handle lost and found items. Remain on site and on duty during inclement weather until replaced if required. Perform other duties as assigned. Knowledge, Skills and Abilities
Able to be alert and function during night shift 11 PM to 7 AM. Clear and pleasant communication in English, both written and spoken. Strong customer-relations with a commitment to guest satisfaction; thrives on public contact. Ability to handle guests when they are angry or upset. Professional appearance and mannerisms. Knowledge of computer keyboard and printer operation; ability to input information accurately. Previous cashier experience / basic accounting skills. Ability to work quickly and thoroughly under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Physical Demands
Must be able to stand for long periods. May include crowded office settings or close quarters. General office environment with limited physical activity. Ambassador Hotel Kansas City, 1111 Grand Blvd, Kansas City, Missouri, United States of America #J-18808-Ljbffr
Ambassador Hotel Kansas City, 1111 Grand Blvd, Kansas City, Missouri, United States of America Weekend Night Auditor - Ambassador Hotel Kansas City Ambassador Hotel Kansas City, Autograph Collection, located in downtown Kansas City, blends historic charm with modern elegance. The Ambassador features 43 guest rooms, Lonnies Reno Club, The American Reserve dining, and stylish event spaces. This role is part of a dynamic team focused on exceptional hospitality and memorable guest experiences. Job Details
DEPARTMENT: Rooms REPORTS TO: Operations Manager STATUS: Non-Exempt Responsibilities
Providing quality guest service to all guests and visitors. Perform all duties toward maximizing guest service. Greet guests with advance reservations and register them efficiently and friendly. Greet visitors looking for accommodations and meet their needs. Acquaint guests with services available in the area. Accurately follow accounting procedures. Answer external and internal telephone calls, taking and delivering messages as needed. Act as the reservation attendant. Answer questions and provide accurate, helpful information. Run various end-of-day reports and reconcile information from multiple systems. Adhere to department and company policies and procedures. Ensure guest security by proper handling of guest keys. Properly handle lost and found items. Remain on site and on duty during inclement weather until replaced if required. Perform other duties as assigned. Knowledge, Skills and Abilities
Able to be alert and function during night shift 11 PM to 7 AM. Clear and pleasant communication in English, both written and spoken. Strong customer-relations with a commitment to guest satisfaction; thrives on public contact. Ability to handle guests when they are angry or upset. Professional appearance and mannerisms. Knowledge of computer keyboard and printer operation; ability to input information accurately. Previous cashier experience / basic accounting skills. Ability to work quickly and thoroughly under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Physical Demands
Must be able to stand for long periods. May include crowded office settings or close quarters. General office environment with limited physical activity. Ambassador Hotel Kansas City, 1111 Grand Blvd, Kansas City, Missouri, United States of America #J-18808-Ljbffr