Convergys
Customer Solutions Advisor with Arabic page is loaded## Customer Solutions Advisor with Arabiclocations: BGR Sofia - Advance Business Centerposted on: Posted Todayjob requisition id: R1660375Job Title:Customer Solutions Advisor with ArabicJob Description**You are wanted!** **Our Brand New Opportunity Awaits!** If you are passionate about delivering outstanding customer support in fast-paced environment and If you're looking for a place where **Your skills make a real impact**, we have the perfect role for you!**Role** **Overview**Fantastic opportunities working with the world's leading lighting solutions provider!Our energy efficient lighting products, systems and services enable the customers to enjoy a superior quality of light, and make peoples lives safer and more comfortable, businesses more productive and cities more livable.Our lines are open 09:00am-6:00pm Sunday-Thursday to help you strike an excellent work life balance! Possibility for hybrid work after the 6th month!**Key Responsibilities:*** Respond to inbound customer requests, document relevant case information* Ensure excellent customer satisfaction* Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)* Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented* Collaborate with other technicians to resolve or properly close help tickets* Manage an individual ticket queue* Responsible to follow the direction of management and provide feedback* Exceptionally customer focused* Fluency in Arabic both in verbal and written communication* Good level of English in both verbal and written communication (for training purposes)* At least 6 months experience in front-line technical customer service role preferred* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users* Demonstrate patience when communicating and solving issues* Treat all data and personal information with utmost confidentiality* Keep up with the latest IT and tech-related trends* Proactive, self-motivated and a great team player* Excellent soft skills, particularly in* Demonstrating empathy in active listening skills and demonstrating empathy**What can you expect from us:*** Fulltime role with working hours 9:00 a.m. 6:00 p.m., Sunday-Thursday* Competitive salary 3200 BGN* Convenient office location, close to bus stations and the metro* Comprehensive initial training and onboarding (fully paid by us)* Continuous training and upskilling programs through Concentrix University* Professional Development and Career Navigation programs to map out the steps in your desired development* Health and Wellbeing initiatives* Relocation support if needed (accommodation and travel expenses)* Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!*You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.**Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.****Concentrix*** ***Bulgaria is an equal-opportunity employer******Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.***Location:BGR Sofia - Advance Business CenterLanguage Requirements:ArabicTime Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But were so much more. Human-centered, tech-powered, intelligence fuelled. Every day were busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether its designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. Were the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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