Fluor
Site IT Technician
Job
Overview
Location
:
United States, Greer, South Carolina
Job skills
Project Automation and IT
Type
Contract
Job id
164389
Salary
$ 32 Per Hour
Apply
Laura Judd
I manage this role
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Job Title:
IT Technician
Reports to:
Site IT Leader
Location:
Greer, SC
Status of Hire:
contract assignment, hourly non-exempt
Contract Duration:
4 months (could go longer, could go direct)
Pay:
$28-32/hr depending on experience
Industry:
automotive manufacturing
Responsibilities:
Manage incidents and requests from end users to include work-station setup, hardware and software troubleshooting, software installations and updates, set-up/repair/replacement of network cabling or other network hardware
Ability to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) IT troubleshooting issues
Renew plant user PCs and Phones as needed
Provide monthly support reporting from support tool
Ensure standardized solutions are documented in support tool activities
Provide incident and request management such as collecting end users incidents and requests, solving issues and answering requests
Manage Level 1 support (solve issues using experience, procedures and trainings)
Manage Level 2 support (problems not documented) and document solutions
Reassign hardware or software issues that require escalation to the right person (technician, admin, manager) if necessary
Answer user questions effectively and deploy best practices
Perform hardware inventory management: keep accurate inventory of IT assets (office, production hardware) as well as plan renewal of hardware & replace obsolete equipment
Reconfigure hardware equipment depending on users' needs
Communicate to the users the IT assets' rules of use and the local IT organization to support the assets
Participate in awareness sessions with users (information security, IT tips...)
Requirements
Must have 3+ years' experience in similar IT Technician or IT Helpdesk Specialist role in an industrial or automotive manufacturing environment
Must have previous experience in support and maintenance of hardware and software including user workstations in a production environment
Proficiency with Azure AD, Microsoft 365
Ability to deploy multiple types of PCs, laptops, peripherals, and personal communication devices (tablets, smartphones, etc.) through different providers as needed
Strong dedication to Safety
Minimum High school diploma or GED
** Must be authorized to work in the US for any employer, regardless of authorization or visa transfer
** Must be able to pass a pre-employment drug test and background check to be eligible for hire
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here (https://fluor.surveymonkey.com/r/NQ9FX79)
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
Job
Overview
Location
:
United States, Greer, South Carolina
Job skills
Project Automation and IT
Type
Contract
Job id
164389
Salary
$ 32 Per Hour
Apply
Laura Judd
I manage this role
You are subscribed to our push notifications, but not currently for jobs like this.
Would you like to receive notifications for jobs like this as well?
Great news! You are subscribed to receive alerts for jobs similar to this one.
Job Title:
IT Technician
Reports to:
Site IT Leader
Location:
Greer, SC
Status of Hire:
contract assignment, hourly non-exempt
Contract Duration:
4 months (could go longer, could go direct)
Pay:
$28-32/hr depending on experience
Industry:
automotive manufacturing
Responsibilities:
Manage incidents and requests from end users to include work-station setup, hardware and software troubleshooting, software installations and updates, set-up/repair/replacement of network cabling or other network hardware
Ability to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) IT troubleshooting issues
Renew plant user PCs and Phones as needed
Provide monthly support reporting from support tool
Ensure standardized solutions are documented in support tool activities
Provide incident and request management such as collecting end users incidents and requests, solving issues and answering requests
Manage Level 1 support (solve issues using experience, procedures and trainings)
Manage Level 2 support (problems not documented) and document solutions
Reassign hardware or software issues that require escalation to the right person (technician, admin, manager) if necessary
Answer user questions effectively and deploy best practices
Perform hardware inventory management: keep accurate inventory of IT assets (office, production hardware) as well as plan renewal of hardware & replace obsolete equipment
Reconfigure hardware equipment depending on users' needs
Communicate to the users the IT assets' rules of use and the local IT organization to support the assets
Participate in awareness sessions with users (information security, IT tips...)
Requirements
Must have 3+ years' experience in similar IT Technician or IT Helpdesk Specialist role in an industrial or automotive manufacturing environment
Must have previous experience in support and maintenance of hardware and software including user workstations in a production environment
Proficiency with Azure AD, Microsoft 365
Ability to deploy multiple types of PCs, laptops, peripherals, and personal communication devices (tablets, smartphones, etc.) through different providers as needed
Strong dedication to Safety
Minimum High school diploma or GED
** Must be authorized to work in the US for any employer, regardless of authorization or visa transfer
** Must be able to pass a pre-employment drug test and background check to be eligible for hire
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here (https://fluor.surveymonkey.com/r/NQ9FX79)
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.