InfoSight
Benefits:
Dental insurance
Health insurance
Vision insurance
IT Support Technician Remote Position | Part-Time | Tier 1 | Tampa Bay
Daily Support Responsibilities Task Management • Handling day-to-day support tasks, addressing unexpected issues, and working with a ticketing system to manage, prioritize, and close tickets. • Acting as the first point of contact for users facing hardware, software, or system issues, putting frustrated users at ease with strong communication skills. • Maintaining regular documentation related to daily tasks. • Monitoring IT Issues: Monitoring, prioritizing, and responding to incoming IT issues. Systems Support • Providing immediate support if any system goes down. • Equipment Management: Responsibility for various hardware, including PCs, Printers, Servers, Phones, Networks, and related accessories. • PC Maintenance: Maintaining user PCs, including PC Builds, Software Installation, and configuration changes. • Onboarding: Assisting with the onboarding of new users. • Training Materials: Writing and updating training materials related to technology. • Problem Identification: Providing answers to the user community by identifying problems, researching solutions, and guiding clients through corrective steps. • Incident Response and Resolution Diagnosis/Troubleshooting • Respond promptly and professionally to diagnose, troubleshoot, resolve, test/confirm, and close technology service incidents. • Alternative Solutions: Providing workarounds to minimize disruption from incidents requiring escalation or further investigation. • Prioritization: Classifying incidents and requests based on nature, scope, and urgency. • Knowledge Base Creation: Identifying and tagging incidents and resolutions for future reference. Escalation and Root Cause Analysis • Escalating incidents after a concerted effort to resolve them, with complete documentation. • Root Cause Analysis: Engaging in analysis to identify and correct technology problems. Installation and Configuration • Hardware and Software Management: • Installing, configuring, maintaining, troubleshooting, and assisting in deploying computer hardware, software, mobile devices, telecommunications equipment, and audio/video equipment. • Issue Reporting: Raising issues regarding critical technology problems for escalation. • Deployment Participation: Assisting in the deployment process as needed. Helpdesk and User Support: • Single Point of Contact: The central communication point for issues or IS service requests. • Technical Assistance: Providing support through the helpdesk for computer systems, software, and hardware. • Problem-Solving Guidance: Walking associates through problem-solving processes. • Equipment Maintenance: Installing, modifying, repairing, maintaining, and cleaning computer equipment. • Ticket Management: Monitoring and responding to service request tickets in the queue. • Inventory Management: Maintaining inventory of equipment, software, and licenses. • New Employee Setup: Managing PC setup and deployment for new employees. • Professional Development, Coaching, and Collaboration: • Professional Growth: Engaging in continuing professional development and education for IT industry systems applications. • Coaching and Mentoring: Coaching and developing associates, solving problems, and receiving guidance. • Team Collaboration: Participating in team meetings, contributing ideas for improvements, and planning for the future.
General Computer Knowledge Computer Systems: Awareness of general computer systems, PC repair techniques, and network management, demonstrating a foundational understanding of technology. Active Directory: Basic comprehension of Active Directory, including managing user accounts, Group Policies, and computer accounts. Connectivity & Networking: Understanding connectivity principles, network devices, configurations, and IP addressing fundamentals. Problem-Solving Skills: Troubleshooting: Resourcefulness and quick thinking for troubleshooting new and critical technical issues, focusing on proactive problem-solving. Deployment & Configuration: Ability to deploy, configure, and support operating systems on various platforms, including desktop and mobile PCs. Security Awareness: Information Security: Understanding and appreciation for safeguarding information within systems and user devices, acknowledging the importance of protecting data integrity. Customer Service Skills: Service Excellence: A solid drive to provide exceptional customer service and enhance the end-user experience, backed by an understanding of task prioritization, stakeholders, budget, and time management. Willingness to Learn: Adaptation to New Technologies: A proactive attitude towards learning new and emerging technologies, reflecting a commitment to continuous professional growth. Technical Skills: Operating Systems: Proficiency in Windows 10/11 configuration and support. Microsoft Office: Familiarity with Microsoft Office 2019/365, showcasing competence in mainstream productivity tools. Remote Technologies: Understanding Remote Desktop Protocol (RDP) and Virtual Private Network (VPN) technologies. Virtualization: Knowledge of Virtual Machine (VM) technologies and advanced experience in building and maintaining physical and virtual server environments, with a preference for those experienced with VMWare. Mobile Devices Support: Ability to support various mobile devices, emphasizing platform versatility. System Management Tools: Awareness of System Center Configuration Manager (SCCM) operations. IT Frameworks: Familiarity with ITSM/ITIL principles and framework, indicating a structured approach to IT service management. Remote Support & Ticketing: Proficiency in remote support methods, tools, and incident management (ticketing) systems, underscoring a comprehensive approach to customer support.
Flexible work from home options available.
Dental insurance
Health insurance
Vision insurance
IT Support Technician Remote Position | Part-Time | Tier 1 | Tampa Bay
Daily Support Responsibilities Task Management • Handling day-to-day support tasks, addressing unexpected issues, and working with a ticketing system to manage, prioritize, and close tickets. • Acting as the first point of contact for users facing hardware, software, or system issues, putting frustrated users at ease with strong communication skills. • Maintaining regular documentation related to daily tasks. • Monitoring IT Issues: Monitoring, prioritizing, and responding to incoming IT issues. Systems Support • Providing immediate support if any system goes down. • Equipment Management: Responsibility for various hardware, including PCs, Printers, Servers, Phones, Networks, and related accessories. • PC Maintenance: Maintaining user PCs, including PC Builds, Software Installation, and configuration changes. • Onboarding: Assisting with the onboarding of new users. • Training Materials: Writing and updating training materials related to technology. • Problem Identification: Providing answers to the user community by identifying problems, researching solutions, and guiding clients through corrective steps. • Incident Response and Resolution Diagnosis/Troubleshooting • Respond promptly and professionally to diagnose, troubleshoot, resolve, test/confirm, and close technology service incidents. • Alternative Solutions: Providing workarounds to minimize disruption from incidents requiring escalation or further investigation. • Prioritization: Classifying incidents and requests based on nature, scope, and urgency. • Knowledge Base Creation: Identifying and tagging incidents and resolutions for future reference. Escalation and Root Cause Analysis • Escalating incidents after a concerted effort to resolve them, with complete documentation. • Root Cause Analysis: Engaging in analysis to identify and correct technology problems. Installation and Configuration • Hardware and Software Management: • Installing, configuring, maintaining, troubleshooting, and assisting in deploying computer hardware, software, mobile devices, telecommunications equipment, and audio/video equipment. • Issue Reporting: Raising issues regarding critical technology problems for escalation. • Deployment Participation: Assisting in the deployment process as needed. Helpdesk and User Support: • Single Point of Contact: The central communication point for issues or IS service requests. • Technical Assistance: Providing support through the helpdesk for computer systems, software, and hardware. • Problem-Solving Guidance: Walking associates through problem-solving processes. • Equipment Maintenance: Installing, modifying, repairing, maintaining, and cleaning computer equipment. • Ticket Management: Monitoring and responding to service request tickets in the queue. • Inventory Management: Maintaining inventory of equipment, software, and licenses. • New Employee Setup: Managing PC setup and deployment for new employees. • Professional Development, Coaching, and Collaboration: • Professional Growth: Engaging in continuing professional development and education for IT industry systems applications. • Coaching and Mentoring: Coaching and developing associates, solving problems, and receiving guidance. • Team Collaboration: Participating in team meetings, contributing ideas for improvements, and planning for the future.
General Computer Knowledge Computer Systems: Awareness of general computer systems, PC repair techniques, and network management, demonstrating a foundational understanding of technology. Active Directory: Basic comprehension of Active Directory, including managing user accounts, Group Policies, and computer accounts. Connectivity & Networking: Understanding connectivity principles, network devices, configurations, and IP addressing fundamentals. Problem-Solving Skills: Troubleshooting: Resourcefulness and quick thinking for troubleshooting new and critical technical issues, focusing on proactive problem-solving. Deployment & Configuration: Ability to deploy, configure, and support operating systems on various platforms, including desktop and mobile PCs. Security Awareness: Information Security: Understanding and appreciation for safeguarding information within systems and user devices, acknowledging the importance of protecting data integrity. Customer Service Skills: Service Excellence: A solid drive to provide exceptional customer service and enhance the end-user experience, backed by an understanding of task prioritization, stakeholders, budget, and time management. Willingness to Learn: Adaptation to New Technologies: A proactive attitude towards learning new and emerging technologies, reflecting a commitment to continuous professional growth. Technical Skills: Operating Systems: Proficiency in Windows 10/11 configuration and support. Microsoft Office: Familiarity with Microsoft Office 2019/365, showcasing competence in mainstream productivity tools. Remote Technologies: Understanding Remote Desktop Protocol (RDP) and Virtual Private Network (VPN) technologies. Virtualization: Knowledge of Virtual Machine (VM) technologies and advanced experience in building and maintaining physical and virtual server environments, with a preference for those experienced with VMWare. Mobile Devices Support: Ability to support various mobile devices, emphasizing platform versatility. System Management Tools: Awareness of System Center Configuration Manager (SCCM) operations. IT Frameworks: Familiarity with ITSM/ITIL principles and framework, indicating a structured approach to IT service management. Remote Support & Ticketing: Proficiency in remote support methods, tools, and incident management (ticketing) systems, underscoring a comprehensive approach to customer support.
Flexible work from home options available.