Sila
$25 - $30 an hour
Reporting to: Ops Manager
Sila
- Where Inspiration and Initiative intersect with Opportunity & Growth.
Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.
At Sila, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business! Sila has 40+ locations servicing the Northeast corridor with 2500+ customer-centric professionals driven by the Sila mission.
Sila has an existing opportunity in supporting our growing business. The HVAC Install Start-up and Collection Coordinator will learn from and work with the Operations Manager on strategic scheduling of residential HVAC installation start-ups, collections and other duties.
Main Responsibilities:
• Schedule HVAC installation start-ups/quality control visit accordingly
• Collect balances if HVAC installation will be completed and operational
• If not ready for collection, set expectation on when payment is due
• Keep track and manage the AR of the HVAC install department
• Process start-up job tickets into Ticket Reviewed status
Other Responsibilities:
- To assist with the HVAC Install/Electric Team when needed:
• Process sold new and replacement HVAC system installations on ServiceTitan.
Includes scheduling pre- and post- install walk-throughs.
Includes electrical appointments for install projects as needed.
• Schedule and prioritize new and replacement HVAC system installations.
• Handle HVAC installation rescheduling for maximum profit.
• Oversee the Install and Foreman Department scheduling board and pipeline.
• Re-confirm scheduled HVAC installations day prior.
• Assist in pre- and post- HVAC installation customer concerns and scheduling as needed.
• Assist Assistant General Manager with other duties and ad hoc project as assigned.
You Must Have:
• Ensure compliance with company standards and procedures are met.
• Maintain clear and accurate operations documents/procedures for reference purposes.
• Stellar time management skills.
• Must be very detail oriented.
• Ability to complete tasks in a timely manner, overcome obstacles, and deliver results.
• Strong communication skills, both written and verbal.
• Interpersonal skills.
• Ability to maintain confidentiality.
• Analytical and problem-solving skills.
• Intermediate to expert level computer skills, as well as working knowledge of Microsoft Office.
• Desire and drive to be the best.
#HP1
Salary: $25-$30/hr + Bonus Opportunities
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Overtime
Experience:
HVAC: 1 year (Preferred)
Appointment scheduling: 1 year (Required)
License/Certification:
EPA Type II (Preferred)
Ability to Commute:
Stoneham, MA 02180 (Required)
Ability to Relocate:
Stoneham, MA 02180: Relocate before starting work (Required)
Work Location: In person
Reporting to: Ops Manager
Sila
- Where Inspiration and Initiative intersect with Opportunity & Growth.
Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.
At Sila, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business! Sila has 40+ locations servicing the Northeast corridor with 2500+ customer-centric professionals driven by the Sila mission.
Sila has an existing opportunity in supporting our growing business. The HVAC Install Start-up and Collection Coordinator will learn from and work with the Operations Manager on strategic scheduling of residential HVAC installation start-ups, collections and other duties.
Main Responsibilities:
• Schedule HVAC installation start-ups/quality control visit accordingly
• Collect balances if HVAC installation will be completed and operational
• If not ready for collection, set expectation on when payment is due
• Keep track and manage the AR of the HVAC install department
• Process start-up job tickets into Ticket Reviewed status
Other Responsibilities:
- To assist with the HVAC Install/Electric Team when needed:
• Process sold new and replacement HVAC system installations on ServiceTitan.
Includes scheduling pre- and post- install walk-throughs.
Includes electrical appointments for install projects as needed.
• Schedule and prioritize new and replacement HVAC system installations.
• Handle HVAC installation rescheduling for maximum profit.
• Oversee the Install and Foreman Department scheduling board and pipeline.
• Re-confirm scheduled HVAC installations day prior.
• Assist in pre- and post- HVAC installation customer concerns and scheduling as needed.
• Assist Assistant General Manager with other duties and ad hoc project as assigned.
You Must Have:
• Ensure compliance with company standards and procedures are met.
• Maintain clear and accurate operations documents/procedures for reference purposes.
• Stellar time management skills.
• Must be very detail oriented.
• Ability to complete tasks in a timely manner, overcome obstacles, and deliver results.
• Strong communication skills, both written and verbal.
• Interpersonal skills.
• Ability to maintain confidentiality.
• Analytical and problem-solving skills.
• Intermediate to expert level computer skills, as well as working knowledge of Microsoft Office.
• Desire and drive to be the best.
#HP1
Salary: $25-$30/hr + Bonus Opportunities
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Overtime
Experience:
HVAC: 1 year (Preferred)
Appointment scheduling: 1 year (Required)
License/Certification:
EPA Type II (Preferred)
Ability to Commute:
Stoneham, MA 02180 (Required)
Ability to Relocate:
Stoneham, MA 02180: Relocate before starting work (Required)
Work Location: In person