NCG Hospitality
Hotel Front Desk Supervisor AC Madison Downtown
Join a 2025 USA Today Top Workplace Winner! Starting at
$20.00/hour,
experienced candidates may qualify for a higher wage Flexible availability required on
Monday to Friday, Weekends are a must, and Holidays
Open to
Morning, Evening, and Overnight
shifts 1 Year of Hotel Front Desk Experience
Why You'll Love Working Here
The
Hotel Front Desk Supervisor
position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the
AC Madison Downtown
How You'll Make An Impact Lead the way in guest service excellence as the
Hotel Front Desk Supervisor , overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay. Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' needs, setting the standard for front desk team to follow Enforces policies and procedures according to NCG Hospitality and property brand standards Assists in recruitment, orientation, training, and scheduling of new team members Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports Ability to perform all duties of a Guest Service Representative What Success Looks Likes
1 Year of front desk experience At least one year of supervisory experience Motivated to maintain excellent customer service reputation Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities Ability to work effectively and efficiently in a fast-paced setting What Will You Get At NCG Hospitality? The
AC Madison Downtown
is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day - earn bonuses for going above and beyond to support team and guests Everyone Sells - earn cash for bringing in business to our properties Paid Volunteer hours - Earn money for community service Health & Wellness Benefits
Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support
Same-day pay options Referral bonus - earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on .
NCG Hospitality is proud to be an Equal Opportunity Employer.
Compensation: $20.00 per hour
Join a 2025 USA Today Top Workplace Winner! Starting at
$20.00/hour,
experienced candidates may qualify for a higher wage Flexible availability required on
Monday to Friday, Weekends are a must, and Holidays
Open to
Morning, Evening, and Overnight
shifts 1 Year of Hotel Front Desk Experience
Why You'll Love Working Here
The
Hotel Front Desk Supervisor
position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the
AC Madison Downtown
How You'll Make An Impact Lead the way in guest service excellence as the
Hotel Front Desk Supervisor , overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay. Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' needs, setting the standard for front desk team to follow Enforces policies and procedures according to NCG Hospitality and property brand standards Assists in recruitment, orientation, training, and scheduling of new team members Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports Ability to perform all duties of a Guest Service Representative What Success Looks Likes
1 Year of front desk experience At least one year of supervisory experience Motivated to maintain excellent customer service reputation Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities Ability to work effectively and efficiently in a fast-paced setting What Will You Get At NCG Hospitality? The
AC Madison Downtown
is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day - earn bonuses for going above and beyond to support team and guests Everyone Sells - earn cash for bringing in business to our properties Paid Volunteer hours - Earn money for community service Health & Wellness Benefits
Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support
Same-day pay options Referral bonus - earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on .
NCG Hospitality is proud to be an Equal Opportunity Employer.
Compensation: $20.00 per hour