Atlassian
Overview
Join to apply for the
Customer Success Manager, Public Sector
role at
Atlassian . Atlassian supports distributed work: employees can choose to work in an office, from home, or a mix. Interviews and onboarding are conducted virtually. Responsibilities
Proactively manage named customer accounts to unlock early and sustained product adoption and success with Atlassian Solutions Deliver established best practices at scale to support customer business value and outcomes Drive programmatic engagement with customers based on data analysis Promote opportunities for service and solution expansion within a customer organization Identify and address obstacles in implementation, adoption and growth Mitigate churn in customer accounts through early risk identification, intervention and mitigation Identify operational improvements, capture customer feedback, unpack trends and deliver insights to other Atlassian teams Actively capture customer feedback, unpack trends and deliver insights to other Atlassian teams Qualifications
3-5 years in relationship management or account management with a preference for prior SaaS or scaled customer success or services experience Ability to assess and create a usage adoption plan around a business use case, as well as uncovering potential areas of growth and challenges to adoption Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs A data-driven approach to customer management to prioritize time around risk, as well as mitigating churn through customer engagement and unlocking growth opportunities Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience Experience with one of the following: agile ways of working, project management, DevOps and automation or IT service management Strong time management in a high-volume, customer-facing environment Compensation
At Atlassian, we design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than typical market ranges, and hiring decisions are based on a candidates skills, expertise, and experience. In the United States, base pay ranges are: Zone A: $118,800 - $155,100 Zone B: $107,100 - $139,825 Zone C: $98,100 - $128,075 This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for location details and confirm your zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and your community. This includes health and wellbeing resources, paid volunteer days, and more. For details, visit
go.atlassian.com/perksandbenefits . About Atlassian
At Atlassian, our goal is to unleash the potential of every team. Our software helps teams worldwide, with solutions designed for all types of work and strong team collaboration. We are committed to creating an inclusive culture and to nondiscrimination. All information will be kept confidential according to EEO guidelines. We can provide accommodations at any stage of the recruitment process if needed. For more about our culture and hiring process, visit
go.atlassian.com/crh . #J-18808-Ljbffr
Join to apply for the
Customer Success Manager, Public Sector
role at
Atlassian . Atlassian supports distributed work: employees can choose to work in an office, from home, or a mix. Interviews and onboarding are conducted virtually. Responsibilities
Proactively manage named customer accounts to unlock early and sustained product adoption and success with Atlassian Solutions Deliver established best practices at scale to support customer business value and outcomes Drive programmatic engagement with customers based on data analysis Promote opportunities for service and solution expansion within a customer organization Identify and address obstacles in implementation, adoption and growth Mitigate churn in customer accounts through early risk identification, intervention and mitigation Identify operational improvements, capture customer feedback, unpack trends and deliver insights to other Atlassian teams Actively capture customer feedback, unpack trends and deliver insights to other Atlassian teams Qualifications
3-5 years in relationship management or account management with a preference for prior SaaS or scaled customer success or services experience Ability to assess and create a usage adoption plan around a business use case, as well as uncovering potential areas of growth and challenges to adoption Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs A data-driven approach to customer management to prioritize time around risk, as well as mitigating churn through customer engagement and unlocking growth opportunities Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience Experience with one of the following: agile ways of working, project management, DevOps and automation or IT service management Strong time management in a high-volume, customer-facing environment Compensation
At Atlassian, we design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than typical market ranges, and hiring decisions are based on a candidates skills, expertise, and experience. In the United States, base pay ranges are: Zone A: $118,800 - $155,100 Zone B: $107,100 - $139,825 Zone C: $98,100 - $128,075 This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for location details and confirm your zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and your community. This includes health and wellbeing resources, paid volunteer days, and more. For details, visit
go.atlassian.com/perksandbenefits . About Atlassian
At Atlassian, our goal is to unleash the potential of every team. Our software helps teams worldwide, with solutions designed for all types of work and strong team collaboration. We are committed to creating an inclusive culture and to nondiscrimination. All information will be kept confidential according to EEO guidelines. We can provide accommodations at any stage of the recruitment process if needed. For more about our culture and hiring process, visit
go.atlassian.com/crh . #J-18808-Ljbffr