Marriott
Additional Information Relocation Assistance Available Job Number 25105760 Job Category Event Management Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Event Management Operations and Budgets u2022 Works with the management team to develop and implement the business plan and long term strategies for event operations. u2022 Establishes and monitors measurable goals for the department. u2022 Champions all standards, policies and procedures in the Event Operations departments. u2022 Oversees the execution of event logistics for all events. u2022 Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team. u2022 Ensures function space and corresponding heart of the house areas are cleaned and maintained. u2022 Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. u2022 Participates in MVP audits and level certification for all technicians. u2022 Ensures employees maintain required certification. u2022 Assists with implementation and execution of all event related corporate initiatives and promotions. Managing Profitability u2022 Ensures department is working within budget and adjusts expenditures according to revenues. u2022 Maintains awareness of current trends in event management and integrates into the operation in a timely manner. u2022 Reviews effectiveness of event operations annually and makes appropriate adjustments. Ensuring Exceptional Customer Service u2022 Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. u2022 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. u2022 Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events. Leading Event Management Teams u2022 Leads execution of activities in Event Operations to support the Event Management strategy. u2022 Leads event management/operations meetings. u2022 Coordinates the Event Operations members of Event Delivery teams. u2022 Works with culinary team to ensure compliance to food handling and sanitation standards. u2022 Works with Human Resources to ensure compliance with all applicable laws and regulations. u2022 Ensures that regular, ongoing communication is happening in all areas of event operations. Maintaining Relationships with Property Stakeholders u2022 Communicates effectively with property departments outside of Event Operations. u2022 Maintains a strong working relationship with guests/clients, vendors and competitors. Conducting Human Resources Activities u2022 Reviews staffing levels to ensure that guest service and operational needs are met. u2022 Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. u2022 Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team. u2022 Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. The salary range for this position is $101,000 to $135,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.