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Job DescriptionJob Description Field Service Engineer – RTP, NC
Location:
Remote but within the RTP, NC location with up to 25% travel
EquipNet is seeking a
Field Service Engineer
to join our team, supporting leading laboratories across the biotech, pharmaceutical, chemical, and environmental industries. This role provides both remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring clients achieve optimal system performance and reliability.
Key Responsibilities
Provide remote and on-site
technical support
for LC-MS and GC-MS systems to maximize performance and uptime.
Diagnose and troubleshoot
hardware, software, and application-related issues across multiple vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer).
Perform
preventative maintenance, repairs, and calibrations
in alignment with manufacturer specifications and regulatory requirements.
Support
installation, qualification (IQ/OQ/PQ), and validation
of new LC-MS and GC-MS instruments.
Partner with customers to optimize system performance, including
tuning, method troubleshooting, and workflow improvements .
Deliver
technical training and guidance
to laboratory staff on best practices for instrument operation and maintenance.
Maintain
detailed service logs, documentation, and compliance records
for all service activities.
Act as a
brand ambassador , ensuring high levels of customer satisfaction while representing EquipNet’s expertise in laboratory services.
Collaborate with internal engineering, customer service, and technical teams to
resolve complex service issues efficiently .
Required Skills & Qualifications
Strong technical expertise in
LC-MS and GC-MS systems , including troubleshooting, maintenance, and software configuration.
Proven ability to
diagnose complex system failures
and deliver timely, effective solutions.
Familiarity with
chromatography data systems (CDS)
and mass spectrometry software.
Excellent
problem-solving, analytical, and communication skills , with the ability to explain technical concepts to diverse audiences.
Strong organizational skills with an emphasis on
documentation, compliance, and attention to detail .
Ability to work independently in client settings with a
professional and customer-focused approach .
Experience & Education
Associate’s or Bachelor’s degree in
Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering , or a related field; or equivalent experience.
3+ years of experience
servicing or supporting LC-MS/GC-MS instrumentation in relevant industries (biotech, pharma, chemical, environmental).
Hands-on experience with major vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer)
highly
.
Knowledge of regulatory environments ( GLP/GMP, ISO, FDA ) is a plus.
Proficiency with PC environments (Windows 2000/XP, Windows 7, Windows 10) and Microsoft Office Suite.
Valid
driver’s license
required; ability to travel up to 25% overnight within assigned territory.
Compensation & Benefits
Competitive
salary
commensurate with experience.
Comprehensive
health and dental insurance .
401(k) retirement savings plan .
Paid
time off and holidays .
Opportunities for
professional development, training, and certification support .
Supportive, team-oriented work environment with opportunities for growth.
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Location:
Remote but within the RTP, NC location with up to 25% travel
EquipNet is seeking a
Field Service Engineer
to join our team, supporting leading laboratories across the biotech, pharmaceutical, chemical, and environmental industries. This role provides both remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring clients achieve optimal system performance and reliability.
Key Responsibilities
Provide remote and on-site
technical support
for LC-MS and GC-MS systems to maximize performance and uptime.
Diagnose and troubleshoot
hardware, software, and application-related issues across multiple vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer).
Perform
preventative maintenance, repairs, and calibrations
in alignment with manufacturer specifications and regulatory requirements.
Support
installation, qualification (IQ/OQ/PQ), and validation
of new LC-MS and GC-MS instruments.
Partner with customers to optimize system performance, including
tuning, method troubleshooting, and workflow improvements .
Deliver
technical training and guidance
to laboratory staff on best practices for instrument operation and maintenance.
Maintain
detailed service logs, documentation, and compliance records
for all service activities.
Act as a
brand ambassador , ensuring high levels of customer satisfaction while representing EquipNet’s expertise in laboratory services.
Collaborate with internal engineering, customer service, and technical teams to
resolve complex service issues efficiently .
Required Skills & Qualifications
Strong technical expertise in
LC-MS and GC-MS systems , including troubleshooting, maintenance, and software configuration.
Proven ability to
diagnose complex system failures
and deliver timely, effective solutions.
Familiarity with
chromatography data systems (CDS)
and mass spectrometry software.
Excellent
problem-solving, analytical, and communication skills , with the ability to explain technical concepts to diverse audiences.
Strong organizational skills with an emphasis on
documentation, compliance, and attention to detail .
Ability to work independently in client settings with a
professional and customer-focused approach .
Experience & Education
Associate’s or Bachelor’s degree in
Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering , or a related field; or equivalent experience.
3+ years of experience
servicing or supporting LC-MS/GC-MS instrumentation in relevant industries (biotech, pharma, chemical, environmental).
Hands-on experience with major vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer)
highly
.
Knowledge of regulatory environments ( GLP/GMP, ISO, FDA ) is a plus.
Proficiency with PC environments (Windows 2000/XP, Windows 7, Windows 10) and Microsoft Office Suite.
Valid
driver’s license
required; ability to travel up to 25% overnight within assigned territory.
Compensation & Benefits
Competitive
salary
commensurate with experience.
Comprehensive
health and dental insurance .
401(k) retirement savings plan .
Paid
time off and holidays .
Opportunities for
professional development, training, and certification support .
Supportive, team-oriented work environment with opportunities for growth.
Powered by JazzHR
nRdAuW6ZdY