State of Washington
IT Customer Support - Journey
State of Washington, Vancouver, Washington, United States, 98662
Salary :
$72,816.00 - $97,968.00 Annually Location :
Clark County - Vancouver, WA Job Type:
Full Time - Permanent Job Number:
25DOT-HQ-03841 Department:
Dept. of Transportation Division:
Headquarters Opening Date:
09/24/2025 Closing Date:
10/1/2025 11:59 PM Pacific
Description About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation! The Opportunity
WSDOT Technology Services Division (TSD) is seeking a skilled and customer-focused IT professional to join our team in Vancouver, WA. In this role, you will provide independent workstation and mobile device support for employees and consultants, resolving a wide range of technical issues and escalating the most complex problems as needed. You will provision and manage cell phones across multiple carriers, coordinate with vendors, and oversee the full life cycle of IT hardware from procurement through surplus. This position also supports the deployment of software and application changes, ensuring a reliable and secure technology environment for two business regions. A strong candidate will possess excellent troubleshooting skills, attention to detail, effective communication abilities, and the capacity to work both independently and collaboratively in a fast-paced environment. What to Expect
The Olympic-Southwest Technology Services (OSW TS) team provides consultation, analysis, planning, design, development, testing, configuration, implementation, operation, administration, maintenance, troubleshooting and asset management of multi-regional servers, virtual environments, network, telecommunications systems, software, reproduction, operating systems, workstations and mobile devices. OSW IT staff also provides IT Project Management services and training to business stakeholders on the use of new technology as it is implemented. OSW TS provides these services to over 1400 employees and 2382 IT end devices remotely and at 54 sites within 13 counties for two distinct business regions, Olympic and Southwest, enabling WSDOT employees to complete their assigned work activities in support of the agency's mission. Among the varied range of responsibilities held within this role, the IT Customer Support will: Independently image, configure, install, maintain, troubleshoot, and resolve hardware and software problems. Troubleshoot and resolve complex workstation or mobile device problems, escalating the most complex to higher level technicians if necessary. Configure, patch, and troubleshoot operating systems, software, and ensure compliance with current standards. Provide training, advice, and guidance to technical and non-technical users in the use of workstation and mobile device software, hardware, and peripheral devices. Research current and emerging technology and conduct process review. Write technical papers and instructional material based on the findings for customers and other IT staff. Develop, prepare, and deploy system and software changes into technology environments. Provide technical support for Highway Asset Tracking System (HATS) and Automated Vehicle Location (AVL) systems for two business regions. Serve as point of escalation for all unresolved workstation support issues. Complete project deliverables, assignments, and tasks as directed by immediate supervisor/management. Qualifications
To be considered for this opportunity, the following are required:
Technical Expertise:
Experience providing workstation and mobile device support, including installation, configuration, troubleshooting, and lifecycle management of hardware, operating systems, peripherals, and software. Software & Systems Knowledge:
Proficiency with Microsoft Windows operating systems, Microsoft Office Suite, Adobe products, and Apple iOS. Knowledge of Microsoft PowerShell, Intune/Entra Admin Center, Microsoft Endpoint Configuration Manager (MECM), Active Directory (ADUC, GPO), and BitLocker Administration (MBAM). Technical Problem-Solving:
Ability to diagnose issues by gathering information, identifying root causes, and implementing effective solutions. Skilled at researching, learning, and applying new technologies to improve processes and resolve complex problems. Communication & Customer Service:
Skilled at explaining technical information in plain language to diverse audiences through in-person, phone, or messaging tools. Experienced in creating and delivering training materials for individuals and groups. Project & Task Management:
Ability to work independently, manage workload effectively, and meet established timelines. Knowledge of basic IT project management principles. Collaboration & Leadership : Ability to work effectively with internal teams, external partners, and vendors. Skilled in coaching and mentoring peers and contributing to a positive, team-oriented work environment. Equity Minded
:
Demonstrated commitment to learning and growth. The ability to take action to meet the needs of others. In addition to the above, the following are also required:
A valid driver's license and the ability to operate state-owned vehicles. The ability to move and transport objects weighing up to 50 pounds. The ability to report on site within 1 hour during working hours for emergencies. It is preferred that qualified candidates also have:
COMP TIA A+ certification. COMP TIA SERVER + and/or NET+ certification ITIL Foundation. Microsoft Certifications Important Notes
This position is required to work on site in Vancouver WA and is not eligible for remote work. This recruitment may also be used to fill additional positions per business needs. In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov Why WSDOT
Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions. Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information. Check out this video to learn more: How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date. An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed.
Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference
25DOT-HQ-03841
in the subject line. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
This position requires in-office/in-person work and is not eligible for remote/telework. Are you able and willing to regularly and consistently report to the Vancouver office?
Yes No
02
Please select the response that best describes your total years of experience installing, configuring, and troubleshooting workstation hardware, operating systems, peripherals, and software.
I have over ten (10) years of this experience. I have 8 - 10 years of this experience. I have 6 - 8 years of this experience. I have 4 - 6 years of this experience. I have 2 - 4 years of this experience. I have less than two (2) years of this experience. I do not have this experience.
03
Please briefly describe your experience installing, configuring, and troubleshooting workstation hardware, operating systems, peripherals, and software. If you do not have this experience, please enter N/A. 04
Please select the response that best describes your total years of experience supporting Microsoft Windows operating systems, Microsoft Office Suite, and Adobe products.
I have over ten (10) years of this experience. I have 7 - 10 years of this experience. I have 5 - 7 years of this experience. I have 3 - 5 years of this experience. I have 1 - 3 years of this experience. I have less than one (1) year of this experience. I do not have this experience.
05
Please briefly describe your experience supporting Microsoft Windows operating systems, Microsoft Office Suite, and Adobe products. If you do not have this experience, please enter N/A. 06
Do you have experience with Microsoft PowerShell, Intune/Entra Admin Center, Microsoft Endpoint Configuration Manager (MECM), Active Directory (ADUC, GPO), and BitLocker Administration (MBAM)?
Yes No
07
Please select the response that best describes your total years of experience diagnosing and resolving technical issues by gathering information, identifying root causes, and implementing solutions.
I have over ten (10) years of this experience. I have 7 - 10 years of this experience. I have 5 - 7 years of this experience. I have 3 - 5 years of this experience. I have 1 - 3 years of this experience. I have less than one (1) year of this experience. I do not have this experience.
08
Are you able and willing to move and transport objects and materials weighing up to 50 pounds?
Yes No
09
Do you have a valid driver's license?
Yes No
10
Do you have any relevant certifications? If yes, please list them below. Otherwise, please enter N/A. 11
Please select the response that best describes your highest level of completed education.
I have a master's degree or higher. I have a bachelor's degree. I have an associate's degree. I have a high school diploma or equivalent. None of the above
12
If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A. 13
How did you learn of this employment opportunity?
Indeed LinkedIn Direct Email Notification WSDOT social media (Twitter, Facebook, YouTube, etc) Career Fair Monster WorkSource Handshake "NOW HIRING" banner/sign Radio advertisement WSDOT Employment Site Careers.wa.gov governmentjobs.com Other (specify below)
14
If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided: Required Question
$72,816.00 - $97,968.00 Annually Location :
Clark County - Vancouver, WA Job Type:
Full Time - Permanent Job Number:
25DOT-HQ-03841 Department:
Dept. of Transportation Division:
Headquarters Opening Date:
09/24/2025 Closing Date:
10/1/2025 11:59 PM Pacific
Description About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation! The Opportunity
WSDOT Technology Services Division (TSD) is seeking a skilled and customer-focused IT professional to join our team in Vancouver, WA. In this role, you will provide independent workstation and mobile device support for employees and consultants, resolving a wide range of technical issues and escalating the most complex problems as needed. You will provision and manage cell phones across multiple carriers, coordinate with vendors, and oversee the full life cycle of IT hardware from procurement through surplus. This position also supports the deployment of software and application changes, ensuring a reliable and secure technology environment for two business regions. A strong candidate will possess excellent troubleshooting skills, attention to detail, effective communication abilities, and the capacity to work both independently and collaboratively in a fast-paced environment. What to Expect
The Olympic-Southwest Technology Services (OSW TS) team provides consultation, analysis, planning, design, development, testing, configuration, implementation, operation, administration, maintenance, troubleshooting and asset management of multi-regional servers, virtual environments, network, telecommunications systems, software, reproduction, operating systems, workstations and mobile devices. OSW IT staff also provides IT Project Management services and training to business stakeholders on the use of new technology as it is implemented. OSW TS provides these services to over 1400 employees and 2382 IT end devices remotely and at 54 sites within 13 counties for two distinct business regions, Olympic and Southwest, enabling WSDOT employees to complete their assigned work activities in support of the agency's mission. Among the varied range of responsibilities held within this role, the IT Customer Support will: Independently image, configure, install, maintain, troubleshoot, and resolve hardware and software problems. Troubleshoot and resolve complex workstation or mobile device problems, escalating the most complex to higher level technicians if necessary. Configure, patch, and troubleshoot operating systems, software, and ensure compliance with current standards. Provide training, advice, and guidance to technical and non-technical users in the use of workstation and mobile device software, hardware, and peripheral devices. Research current and emerging technology and conduct process review. Write technical papers and instructional material based on the findings for customers and other IT staff. Develop, prepare, and deploy system and software changes into technology environments. Provide technical support for Highway Asset Tracking System (HATS) and Automated Vehicle Location (AVL) systems for two business regions. Serve as point of escalation for all unresolved workstation support issues. Complete project deliverables, assignments, and tasks as directed by immediate supervisor/management. Qualifications
To be considered for this opportunity, the following are required:
Technical Expertise:
Experience providing workstation and mobile device support, including installation, configuration, troubleshooting, and lifecycle management of hardware, operating systems, peripherals, and software. Software & Systems Knowledge:
Proficiency with Microsoft Windows operating systems, Microsoft Office Suite, Adobe products, and Apple iOS. Knowledge of Microsoft PowerShell, Intune/Entra Admin Center, Microsoft Endpoint Configuration Manager (MECM), Active Directory (ADUC, GPO), and BitLocker Administration (MBAM). Technical Problem-Solving:
Ability to diagnose issues by gathering information, identifying root causes, and implementing effective solutions. Skilled at researching, learning, and applying new technologies to improve processes and resolve complex problems. Communication & Customer Service:
Skilled at explaining technical information in plain language to diverse audiences through in-person, phone, or messaging tools. Experienced in creating and delivering training materials for individuals and groups. Project & Task Management:
Ability to work independently, manage workload effectively, and meet established timelines. Knowledge of basic IT project management principles. Collaboration & Leadership : Ability to work effectively with internal teams, external partners, and vendors. Skilled in coaching and mentoring peers and contributing to a positive, team-oriented work environment. Equity Minded
:
Demonstrated commitment to learning and growth. The ability to take action to meet the needs of others. In addition to the above, the following are also required:
A valid driver's license and the ability to operate state-owned vehicles. The ability to move and transport objects weighing up to 50 pounds. The ability to report on site within 1 hour during working hours for emergencies. It is preferred that qualified candidates also have:
COMP TIA A+ certification. COMP TIA SERVER + and/or NET+ certification ITIL Foundation. Microsoft Certifications Important Notes
This position is required to work on site in Vancouver WA and is not eligible for remote work. This recruitment may also be used to fill additional positions per business needs. In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov Why WSDOT
Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions. Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information. Check out this video to learn more: How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date. An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed.
Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference
25DOT-HQ-03841
in the subject line. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
This position requires in-office/in-person work and is not eligible for remote/telework. Are you able and willing to regularly and consistently report to the Vancouver office?
Yes No
02
Please select the response that best describes your total years of experience installing, configuring, and troubleshooting workstation hardware, operating systems, peripherals, and software.
I have over ten (10) years of this experience. I have 8 - 10 years of this experience. I have 6 - 8 years of this experience. I have 4 - 6 years of this experience. I have 2 - 4 years of this experience. I have less than two (2) years of this experience. I do not have this experience.
03
Please briefly describe your experience installing, configuring, and troubleshooting workstation hardware, operating systems, peripherals, and software. If you do not have this experience, please enter N/A. 04
Please select the response that best describes your total years of experience supporting Microsoft Windows operating systems, Microsoft Office Suite, and Adobe products.
I have over ten (10) years of this experience. I have 7 - 10 years of this experience. I have 5 - 7 years of this experience. I have 3 - 5 years of this experience. I have 1 - 3 years of this experience. I have less than one (1) year of this experience. I do not have this experience.
05
Please briefly describe your experience supporting Microsoft Windows operating systems, Microsoft Office Suite, and Adobe products. If you do not have this experience, please enter N/A. 06
Do you have experience with Microsoft PowerShell, Intune/Entra Admin Center, Microsoft Endpoint Configuration Manager (MECM), Active Directory (ADUC, GPO), and BitLocker Administration (MBAM)?
Yes No
07
Please select the response that best describes your total years of experience diagnosing and resolving technical issues by gathering information, identifying root causes, and implementing solutions.
I have over ten (10) years of this experience. I have 7 - 10 years of this experience. I have 5 - 7 years of this experience. I have 3 - 5 years of this experience. I have 1 - 3 years of this experience. I have less than one (1) year of this experience. I do not have this experience.
08
Are you able and willing to move and transport objects and materials weighing up to 50 pounds?
Yes No
09
Do you have a valid driver's license?
Yes No
10
Do you have any relevant certifications? If yes, please list them below. Otherwise, please enter N/A. 11
Please select the response that best describes your highest level of completed education.
I have a master's degree or higher. I have a bachelor's degree. I have an associate's degree. I have a high school diploma or equivalent. None of the above
12
If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A. 13
How did you learn of this employment opportunity?
Indeed LinkedIn Direct Email Notification WSDOT social media (Twitter, Facebook, YouTube, etc) Career Fair Monster WorkSource Handshake "NOW HIRING" banner/sign Radio advertisement WSDOT Employment Site Careers.wa.gov governmentjobs.com Other (specify below)
14
If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided: Required Question