Blue Water Baltimore
Engagement & Volunteer Coordinator
Blue Water Baltimore, Baltimore, Maryland, United States, 21276
Overview
Description
The Engagement and Volunteer Coordinator builds and sustains a thriving volunteer program that advances clean water and community health with residents from Baltimore City and County. This role designs equitable systems for volunteer recruitment, training, scheduling, and recognition; coordinates with program teams to deliver high-quality engagement events; and uses data to continuously improve outcomes. The ideal candidate is Baltimore-savvy, people-centered, highly organized, and committed to justice, equity, diversity, and inclusion (JEDI). The role will support the organizations environmental mission by recruiting, training, coordinating, and retaining volunteers for various programs, projects, and events. The Coordinator also facilitates informational events and community briefings that introduce residents and partners to Blue Water Baltimores programs, services, and ways to get involved, and leads community-driven engagement grounded in cultural humility and long-term relationship building. Salary Range:
$50-55K Essential Duties And Responsibilities
Volunteer Management (Recruitment, Coordination, Retention & Engagement)
Develop and implement strategies to recruit volunteers for a variety of programs and events. Build and cultivate partnerships with individuals, community organizations, schools, businesses, and other organizations to source volunteers and promote volunteer opportunities. Attend events and outreach activities to promote Blue Water Baltimore and recruit volunteers. Work with BWB colleagues in the Development team to identify opportunities for volunteers to assist with fundraising events, provide in-kind donations, or other opportunities as needed. Volunteer Coordination
Organize and lead volunteer orientation and training sessions, ensuring all volunteers are informed about Blue Water Baltimores mission, programs, and policies. Schedule and assign volunteers to specific projects, tasks, or events based on their skills, interests, and availability. Coordinate and delegate logistics for volunteer activities, including event setup, supplies management, transportation, and safety protocols. Volunteer Retention And Engagement
Foster positive relationships with volunteers through regular communication, appreciation, and support. Develop and implement standardized operating procedures for engagement events in order to ensure consistent volunteer experiences across a broad range of activities. Organize, plan, execute, and maintain budgetary needs for volunteer appreciation, recognition, and community-building activities aimed at celebrating volunteer impact. Implement feedback mechanisms to improve volunteer experience and satisfaction. Coordinate follow-up emails for volunteers including appreciation notes, action items, surveys, and other communication as needed. Develop and manage volunteer leadership and/or internship programs, identifying and mentoring volunteers who can take on increased/supervisory responsibilities Community Engagement & Event Facilitation
Co-design, plan, and lead community-facing events (tree giveaways, cleanups, workshops, tabling, trainings). Build agendas and run-of-show; coordinate speakers, AV, space setup, signage, materials/tools, and safety briefings. Facilitate engaging, culturally responsive presentations and dialogues with residents, families, youth, and partners. Coordinate all day-of volunteer management (assignments, check-in, quick trainings, role coverage) and ensure timely post-event follow-up and data entry. Conduct proactive neighborhood outreach to expand Blue Water Baltimores reach; maintain a quarterly calendar of community association meetings, grassroots events, and partner touchpoints. Build and maintain partnerships with grassroots organizations, tenant/neighborhood associations, and mutual-aid groups. Co-create engagement plans with community partners that align with local priorities and extend BWBs program footprint across underrepresented neighborhoods. Program Management
Collaborate with program staff to understand volunteer needs for different projects and initiatives. Contribute to the planning and development of new initiatives or projects by advising on the role of volunteers, including structuring volunteer involvement and anticipating any additional resources or support needed, ensuring that volunteer management aligns with organizational direction and goals. Lead and support fellow staff members in the implementation of engagement events. In collaboration with other staff, utilize the Program Impact Rubric tool to monitor and evaluate the effectiveness of volunteer programs, ensuring they align with organizational goals and deliver impact. Amplify programmatic impact by sharing pictures and stories about volunteers and engagement events with Communications staff, and add content to social media queues. Maintain accurate records of volunteer participation, hours, and outcomes (i.e. impact metrics such as amount of trash cleaned up, number of trees planted, stream miles surveyed, etc.). Community-Facing Focus
Facilitate welcoming, culturally responsive engagements that reflect community priorities and lived experience. Practice cultural humility and trauma-informed approaches; create feedback loops (listening sessions, follow-ups) to learn and improve with community guidance. Strengthen relationships and partnerships with underrepresented neighborhoods and grassroots leaders to build long-term trust and shared stewardship. Requirements
Minimum Qualifications (Knowledge, Skills, Abilities)
Minimum of 2 years experience in volunteer management, community organizing, or program coordination, preferably in the nonprofit sector. Strong organizational and time management skills, with the ability to manage multiple projects. Excellent interpersonal and communication skills (written and verbal) to engage a diverse range of volunteers. Demonstrated experience in community engagement and outreach with underrepresented communities; practices cultural humility. Ability to work both independently and collaboratively as part of a team. Strong problem-solving skills to handle challenges in a constructive manner. Experience planning and facilitating trainings, events, and public presentations; comfortable leading run-of-show and group discussions. Strong computer skills, including Google Workspace, Microsoft Office, Asana (or similar project tools), and CRMs (preferably Salesforce). Valid drivers license and reliable transportation; ability to transport event supplies. Availability for a unique schedule: TuesdaySaturday during peak seasons (Saturdays required); possibility of MondayFriday during non-peak seasons; some evenings required. Commitment to environmental stewardship and the organizations mission. Preferred Experience
Google Suite Salesforce Asana Microsoft Office Suite, including SharePoint and OneDrive Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. #J-18808-Ljbffr
Description
The Engagement and Volunteer Coordinator builds and sustains a thriving volunteer program that advances clean water and community health with residents from Baltimore City and County. This role designs equitable systems for volunteer recruitment, training, scheduling, and recognition; coordinates with program teams to deliver high-quality engagement events; and uses data to continuously improve outcomes. The ideal candidate is Baltimore-savvy, people-centered, highly organized, and committed to justice, equity, diversity, and inclusion (JEDI). The role will support the organizations environmental mission by recruiting, training, coordinating, and retaining volunteers for various programs, projects, and events. The Coordinator also facilitates informational events and community briefings that introduce residents and partners to Blue Water Baltimores programs, services, and ways to get involved, and leads community-driven engagement grounded in cultural humility and long-term relationship building. Salary Range:
$50-55K Essential Duties And Responsibilities
Volunteer Management (Recruitment, Coordination, Retention & Engagement)
Develop and implement strategies to recruit volunteers for a variety of programs and events. Build and cultivate partnerships with individuals, community organizations, schools, businesses, and other organizations to source volunteers and promote volunteer opportunities. Attend events and outreach activities to promote Blue Water Baltimore and recruit volunteers. Work with BWB colleagues in the Development team to identify opportunities for volunteers to assist with fundraising events, provide in-kind donations, or other opportunities as needed. Volunteer Coordination
Organize and lead volunteer orientation and training sessions, ensuring all volunteers are informed about Blue Water Baltimores mission, programs, and policies. Schedule and assign volunteers to specific projects, tasks, or events based on their skills, interests, and availability. Coordinate and delegate logistics for volunteer activities, including event setup, supplies management, transportation, and safety protocols. Volunteer Retention And Engagement
Foster positive relationships with volunteers through regular communication, appreciation, and support. Develop and implement standardized operating procedures for engagement events in order to ensure consistent volunteer experiences across a broad range of activities. Organize, plan, execute, and maintain budgetary needs for volunteer appreciation, recognition, and community-building activities aimed at celebrating volunteer impact. Implement feedback mechanisms to improve volunteer experience and satisfaction. Coordinate follow-up emails for volunteers including appreciation notes, action items, surveys, and other communication as needed. Develop and manage volunteer leadership and/or internship programs, identifying and mentoring volunteers who can take on increased/supervisory responsibilities Community Engagement & Event Facilitation
Co-design, plan, and lead community-facing events (tree giveaways, cleanups, workshops, tabling, trainings). Build agendas and run-of-show; coordinate speakers, AV, space setup, signage, materials/tools, and safety briefings. Facilitate engaging, culturally responsive presentations and dialogues with residents, families, youth, and partners. Coordinate all day-of volunteer management (assignments, check-in, quick trainings, role coverage) and ensure timely post-event follow-up and data entry. Conduct proactive neighborhood outreach to expand Blue Water Baltimores reach; maintain a quarterly calendar of community association meetings, grassroots events, and partner touchpoints. Build and maintain partnerships with grassroots organizations, tenant/neighborhood associations, and mutual-aid groups. Co-create engagement plans with community partners that align with local priorities and extend BWBs program footprint across underrepresented neighborhoods. Program Management
Collaborate with program staff to understand volunteer needs for different projects and initiatives. Contribute to the planning and development of new initiatives or projects by advising on the role of volunteers, including structuring volunteer involvement and anticipating any additional resources or support needed, ensuring that volunteer management aligns with organizational direction and goals. Lead and support fellow staff members in the implementation of engagement events. In collaboration with other staff, utilize the Program Impact Rubric tool to monitor and evaluate the effectiveness of volunteer programs, ensuring they align with organizational goals and deliver impact. Amplify programmatic impact by sharing pictures and stories about volunteers and engagement events with Communications staff, and add content to social media queues. Maintain accurate records of volunteer participation, hours, and outcomes (i.e. impact metrics such as amount of trash cleaned up, number of trees planted, stream miles surveyed, etc.). Community-Facing Focus
Facilitate welcoming, culturally responsive engagements that reflect community priorities and lived experience. Practice cultural humility and trauma-informed approaches; create feedback loops (listening sessions, follow-ups) to learn and improve with community guidance. Strengthen relationships and partnerships with underrepresented neighborhoods and grassroots leaders to build long-term trust and shared stewardship. Requirements
Minimum Qualifications (Knowledge, Skills, Abilities)
Minimum of 2 years experience in volunteer management, community organizing, or program coordination, preferably in the nonprofit sector. Strong organizational and time management skills, with the ability to manage multiple projects. Excellent interpersonal and communication skills (written and verbal) to engage a diverse range of volunteers. Demonstrated experience in community engagement and outreach with underrepresented communities; practices cultural humility. Ability to work both independently and collaboratively as part of a team. Strong problem-solving skills to handle challenges in a constructive manner. Experience planning and facilitating trainings, events, and public presentations; comfortable leading run-of-show and group discussions. Strong computer skills, including Google Workspace, Microsoft Office, Asana (or similar project tools), and CRMs (preferably Salesforce). Valid drivers license and reliable transportation; ability to transport event supplies. Availability for a unique schedule: TuesdaySaturday during peak seasons (Saturdays required); possibility of MondayFriday during non-peak seasons; some evenings required. Commitment to environmental stewardship and the organizations mission. Preferred Experience
Google Suite Salesforce Asana Microsoft Office Suite, including SharePoint and OneDrive Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. #J-18808-Ljbffr