Stefanini Group
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
As a Deskside Technician I, you will be the first point of contact for onsite technical support, ensuring employees can work productively with minimal disruption. Your responsibilities will include:
Delivering hands-on
hardware and software support
for end-user devices (PCs, Macs, Linux, peripherals, mobile devices). Diagnosing and resolving
system failures, performance issues, and break/fix incidents . Troubleshooting and repairing
printers and other peripheral devices . Supporting and maintaining
network connectivity , including troubleshooting wireless. Implementing and maintaining
endpoint security measures , including virus detection, removal, and remediation. Assisting with
audio/video conferencing tools and meeting room technology . Providing
exceptional customer service ('white glove' support)
to executives and staff. Job Requirements
Details:
What do you need to succeed?
1-3 years of corporate desk side/desktop support experience
in a fast-paced environment. Knowledge of
Windows 11, macOS, and Linux
systems. Hands-on experience troubleshooting and replacing hardware on
Dell, Lenovo, and Apple devices . Familiarity with
Azure Active Directory
and device management tools. Proficiency supporting
Microsoft 365 applications
and collaboration tools. Experience troubleshooting
network connectivity issues (LAN/WLAN) . Excellent
customer service, communication, and problem-solving skills , with the ability to deliver high-quality, white-glove support. What you'll get
Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different
Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making.
#LI-BH1
#LI-ONSITE
Pay Range:
Based on Experience
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
As a Deskside Technician I, you will be the first point of contact for onsite technical support, ensuring employees can work productively with minimal disruption. Your responsibilities will include:
Delivering hands-on
hardware and software support
for end-user devices (PCs, Macs, Linux, peripherals, mobile devices). Diagnosing and resolving
system failures, performance issues, and break/fix incidents . Troubleshooting and repairing
printers and other peripheral devices . Supporting and maintaining
network connectivity , including troubleshooting wireless. Implementing and maintaining
endpoint security measures , including virus detection, removal, and remediation. Assisting with
audio/video conferencing tools and meeting room technology . Providing
exceptional customer service ('white glove' support)
to executives and staff. Job Requirements
Details:
What do you need to succeed?
1-3 years of corporate desk side/desktop support experience
in a fast-paced environment. Knowledge of
Windows 11, macOS, and Linux
systems. Hands-on experience troubleshooting and replacing hardware on
Dell, Lenovo, and Apple devices . Familiarity with
Azure Active Directory
and device management tools. Proficiency supporting
Microsoft 365 applications
and collaboration tools. Experience troubleshooting
network connectivity issues (LAN/WLAN) . Excellent
customer service, communication, and problem-solving skills , with the ability to deliver high-quality, white-glove support. What you'll get
Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different
Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making.
#LI-BH1
#LI-ONSITE
Pay Range:
Based on Experience