WorkWave
Employer Industry: Software Solutions for Business Operations
Why consider this job opportunity: - Salary up to $235,000, with additional bonus eligibility - Flexible remote work options, promoting a healthy work/life balance - Robust benefits package, including health, dental, and a 401k with company match - Opportunities for career advancement and personal growth within the organization - A creative, innovative, and collaborative work environment - Recognition as a 10-time winner of Best Place to Work in New Jersey
What to Expect (Job Responsibilities): - Develop and execute a vision, strategy, and operational plan for a scalable Customer Success model - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding, engagement, and expansion playbooks for various customer segments - Own and improve key SaaS Customer Success metrics, including retention and customer satisfaction - Collaborate with cross-functional teams to ensure end-to-end customer success
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles - Demonstrated experience building and scaling Customer Success organizations - Strong knowledge of Customer Success tools and CRMs such as Gainsight and Salesforce - Proven track record of improving Customer Success metrics (GRR, NRR, churn, NPS) - Bachelor's degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Experience in both high-touch Enterprise and tech-touch SMB Customer Success models - Strong analytical mindset with a passion for leveraging data to drive decisions - Excellent communication and executive presence skills - Willingness to travel up to 1015% for customer engagements and strategic meetings
#SoftwareSolutions #CustomerSuccess #LeadershipRole #RemoteWork #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr
Why consider this job opportunity: - Salary up to $235,000, with additional bonus eligibility - Flexible remote work options, promoting a healthy work/life balance - Robust benefits package, including health, dental, and a 401k with company match - Opportunities for career advancement and personal growth within the organization - A creative, innovative, and collaborative work environment - Recognition as a 10-time winner of Best Place to Work in New Jersey
What to Expect (Job Responsibilities): - Develop and execute a vision, strategy, and operational plan for a scalable Customer Success model - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding, engagement, and expansion playbooks for various customer segments - Own and improve key SaaS Customer Success metrics, including retention and customer satisfaction - Collaborate with cross-functional teams to ensure end-to-end customer success
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles - Demonstrated experience building and scaling Customer Success organizations - Strong knowledge of Customer Success tools and CRMs such as Gainsight and Salesforce - Proven track record of improving Customer Success metrics (GRR, NRR, churn, NPS) - Bachelor's degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Experience in both high-touch Enterprise and tech-touch SMB Customer Success models - Strong analytical mindset with a passion for leveraging data to drive decisions - Excellent communication and executive presence skills - Willingness to travel up to 1015% for customer engagements and strategic meetings
#SoftwareSolutions #CustomerSuccess #LeadershipRole #RemoteWork #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr