WorkWave
Employer Industry: Software Services
Why consider this job opportunity: - Salary up to $235,000 - Robust benefits package including health, dental, and 401k with company match - Flexible Time Off policy and generous PTO plan - Remote work flexibility with a dynamic global work community - Opportunities for career advancement and professional growth - Recognized as a Best Place to Work in New Jersey and received multiple awards for company culture
What to Expect (Job Responsibilities): - Develop and execute the vision, strategy, and operational plan for a scalable Customer Success model - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding, engagement, and expansion playbooks for different customer segments - Collaborate with cross-functional teams to ensure comprehensive customer success - Own and improve key SaaS customer success metrics like Gross Retention Rate and Net Revenue Retention
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles - Demonstrated experience building and scaling Customer Success organizations - Strong knowledge of high-touch and tech-touch customer success models - Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce) - Bachelors degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Strong communication and executive presence skills - Ability to thrive in cross-functional environments and influence at all levels - Analytical mindset with a passion for leveraging data to drive decisions - Willingness to travel up to 1015% for customer on-sites and strategic meetings
#SoftwareServices #CustomerSuccess #LeadershipRole #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
Why consider this job opportunity: - Salary up to $235,000 - Robust benefits package including health, dental, and 401k with company match - Flexible Time Off policy and generous PTO plan - Remote work flexibility with a dynamic global work community - Opportunities for career advancement and professional growth - Recognized as a Best Place to Work in New Jersey and received multiple awards for company culture
What to Expect (Job Responsibilities): - Develop and execute the vision, strategy, and operational plan for a scalable Customer Success model - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding, engagement, and expansion playbooks for different customer segments - Collaborate with cross-functional teams to ensure comprehensive customer success - Own and improve key SaaS customer success metrics like Gross Retention Rate and Net Revenue Retention
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles - Demonstrated experience building and scaling Customer Success organizations - Strong knowledge of high-touch and tech-touch customer success models - Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce) - Bachelors degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Strong communication and executive presence skills - Ability to thrive in cross-functional environments and influence at all levels - Analytical mindset with a passion for leveraging data to drive decisions - Willingness to travel up to 1015% for customer on-sites and strategic meetings
#SoftwareServices #CustomerSuccess #LeadershipRole #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr