Wayfair
Retail Customer Experience Specialist, Full Time - Perigold Luxury
Wayfair, West Palm Beach, Florida, United States, 33412
Retail Customer Experience Specialist, Full Time - Perigold Luxury
1 week ago Be among the first 25 applicants Perigolds Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, dcor, housewares, and home improvement categories into one store- come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store. The Customer Experience Associate position at Perigold delivers outstanding customer service through various communication channels, including in-person, phone, and email. Our Customer Experience Associates will address customer inquiries and concerns promptly and professionally, assisting them with navigating the Perigold website, placing orders, and understanding product details. They will collaborate with internal teams to resolve order-related issues, track shipments, and ensure timely deliveries. While also being responsible for staying up-to-date on Perigolds extensive product catalog and effectively communicating product information to customers. Associate responsibilities are expected but not limited to handling order processing, transactions, cancellations, returns, maintaining store appearance including maintaining store areas as clean and organized, retrieving shopping carts, fulfilling customer online orders and exchanges in line with company policies. A key role of each associate is to relay feedback from the customer, by facilitating meaningful and engaging conversations. By communicating customer feedback, associates will have key information to share with leadership and in turn equip management with the necessary information needed to make continuous improvement initiatives. Associates are expected to adhere to Perigolds policies and procedures while utilizing customer service tools to maintain accurate records.
Customer Service Associate - Perigold
Location: West Palm Beach, FL
Brief Overview Of Position
Perigolds Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, dcor, housewares, and home improvement categories into one store- come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store. The Customer Experience Associate position at Perigold delivers outstanding customer service through various communication channels, including in-person, phone, and email. Our Customer Experience Associates will address customer inquiries and concerns promptly and professionally, assisting them with navigating the Perigold website, placing orders, and understanding product details. They will collaborate with internal teams to resolve order-related issues, track shipments, and ensure timely deliveries. While also being responsible for staying up-to-date on Perigolds extensive product catalog and effectively communicating product information to customers. Associate responsibilities are expected but not limited to handling order processing, transactions, cancellations, returns, maintaining store appearance including maintaining store areas as clean and organized, retrieving shopping carts, fulfilling customer online orders and exchanges in line with company policies. A key role of each associate is to relay feedback from the customer, by facilitating meaningful and engaging conversations. By communicating customer feedback, associates will have key information to share with leadership and in turn equip management with the necessary information needed to make continuous improvement initiatives. Associates are expected to adhere to Perigolds policies and procedures while utilizing customer service tools to maintain accurate records.
Essential Functions
Customer Support:
Provide excellent customer service through various channels, including phone and email. Address customer inquiries, concerns, and issues promptly and professionally. Assist customers with order tracking, product information, and general inquiries. Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
Product Knowledge:
Develop a deep understanding of Perigolds product catalog to effectively assist customers in their product selection. Stay updated on new product releases, features, and specifications.
Problem Resolution:
Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
Order Management:
Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on-time delivery.
Communication:
Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
Customer Feedback:
Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
Policy Adherence:
Ensure adherence to Perigolds policies and procedures while assisting customers. Keep up-to-date with any changes in company policies
Technology Utilization:
Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
Cross-Functional Collaboration:
Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.
Compensation & Benefits
Compensation for this role is a base of $24.00 per hour + substantial quarterly bonuses based on sales achieved and successful prospecting. Medical benefits, financial benefits, and a generous employee discount.
Experience Qualifications
1 year Experience in a customer service setting, preferably retail. (Preferred) 1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a positive experience. (Preferred) 1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction. (Preferred) 1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring timely responses. (Preferred) 1 year Experience building customer relationships and resolving customer complaints. (Preferred)
Physical Demands
Stationary Position - Constantly Move/Traverse - Constantly Stationary Position/Seated - Rarely Transport/Lifting - Occasionally (50lbs) Transport/Carrying - Occasionally (50lbs) Exerting Force/Pushing - Occasionally (50lbs) Exerting Force/Pulling - Occasionally (50lbs) Ascend/Descend - Occasionally (50lbs) Balancing - Occasionally Position Self/Stooping - Frequently Position Self/Kneeling - Frequently Position Self/Crouching - Frequently Position Self/Crawling - Occasionally Reaching - Occasionally Handling - Frequently Grasping - Frequently Feeling - Frequently Communicate/Talking - Constantly Communicate/Hearing - Constantly Repetitive Motions - Frequently Coordination - Frequently
Working Environment
Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Frequently Hazards - Rarely Temperature Change - Occasionally Atmospheric Conditions - Occasionally Vibration - Rarely
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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1 week ago Be among the first 25 applicants Perigolds Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, dcor, housewares, and home improvement categories into one store- come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store. The Customer Experience Associate position at Perigold delivers outstanding customer service through various communication channels, including in-person, phone, and email. Our Customer Experience Associates will address customer inquiries and concerns promptly and professionally, assisting them with navigating the Perigold website, placing orders, and understanding product details. They will collaborate with internal teams to resolve order-related issues, track shipments, and ensure timely deliveries. While also being responsible for staying up-to-date on Perigolds extensive product catalog and effectively communicating product information to customers. Associate responsibilities are expected but not limited to handling order processing, transactions, cancellations, returns, maintaining store appearance including maintaining store areas as clean and organized, retrieving shopping carts, fulfilling customer online orders and exchanges in line with company policies. A key role of each associate is to relay feedback from the customer, by facilitating meaningful and engaging conversations. By communicating customer feedback, associates will have key information to share with leadership and in turn equip management with the necessary information needed to make continuous improvement initiatives. Associates are expected to adhere to Perigolds policies and procedures while utilizing customer service tools to maintain accurate records.
Customer Service Associate - Perigold
Location: West Palm Beach, FL
Brief Overview Of Position
Perigolds Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, dcor, housewares, and home improvement categories into one store- come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store. The Customer Experience Associate position at Perigold delivers outstanding customer service through various communication channels, including in-person, phone, and email. Our Customer Experience Associates will address customer inquiries and concerns promptly and professionally, assisting them with navigating the Perigold website, placing orders, and understanding product details. They will collaborate with internal teams to resolve order-related issues, track shipments, and ensure timely deliveries. While also being responsible for staying up-to-date on Perigolds extensive product catalog and effectively communicating product information to customers. Associate responsibilities are expected but not limited to handling order processing, transactions, cancellations, returns, maintaining store appearance including maintaining store areas as clean and organized, retrieving shopping carts, fulfilling customer online orders and exchanges in line with company policies. A key role of each associate is to relay feedback from the customer, by facilitating meaningful and engaging conversations. By communicating customer feedback, associates will have key information to share with leadership and in turn equip management with the necessary information needed to make continuous improvement initiatives. Associates are expected to adhere to Perigolds policies and procedures while utilizing customer service tools to maintain accurate records.
Essential Functions
Customer Support:
Provide excellent customer service through various channels, including phone and email. Address customer inquiries, concerns, and issues promptly and professionally. Assist customers with order tracking, product information, and general inquiries. Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
Product Knowledge:
Develop a deep understanding of Perigolds product catalog to effectively assist customers in their product selection. Stay updated on new product releases, features, and specifications.
Problem Resolution:
Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
Order Management:
Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on-time delivery.
Communication:
Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
Customer Feedback:
Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
Policy Adherence:
Ensure adherence to Perigolds policies and procedures while assisting customers. Keep up-to-date with any changes in company policies
Technology Utilization:
Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
Cross-Functional Collaboration:
Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.
Compensation & Benefits
Compensation for this role is a base of $24.00 per hour + substantial quarterly bonuses based on sales achieved and successful prospecting. Medical benefits, financial benefits, and a generous employee discount.
Experience Qualifications
1 year Experience in a customer service setting, preferably retail. (Preferred) 1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a positive experience. (Preferred) 1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction. (Preferred) 1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring timely responses. (Preferred) 1 year Experience building customer relationships and resolving customer complaints. (Preferred)
Physical Demands
Stationary Position - Constantly Move/Traverse - Constantly Stationary Position/Seated - Rarely Transport/Lifting - Occasionally (50lbs) Transport/Carrying - Occasionally (50lbs) Exerting Force/Pushing - Occasionally (50lbs) Exerting Force/Pulling - Occasionally (50lbs) Ascend/Descend - Occasionally (50lbs) Balancing - Occasionally Position Self/Stooping - Frequently Position Self/Kneeling - Frequently Position Self/Crouching - Frequently Position Self/Crawling - Occasionally Reaching - Occasionally Handling - Frequently Grasping - Frequently Feeling - Frequently Communicate/Talking - Constantly Communicate/Hearing - Constantly Repetitive Motions - Frequently Coordination - Frequently
Working Environment
Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Frequently Hazards - Rarely Temperature Change - Occasionally Atmospheric Conditions - Occasionally Vibration - Rarely
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Retail Referrals increase your chances of interviewing at Wayfair by 2x Get notified about new Customer Experience Specialist jobs in
West Palm Beach, FL . Patient Access Specialist - Full Time - Days
Patient Access Specialist - Full Time - Days
Patient Access Specialist - Full Time - Days
Energy Solutions Specialist - West Palm Beach/Stuart
Lake Worth, FL $16.92 - $16.92 5 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr