Wayfair
Overview
Full-Time Customer Experience Specialist at Wayfair. This role focuses on delivering outstanding customer service and assisting customers with navigating product information, orders, and store experiences. Responsibilities Provide excellent customer service through multiple channels (phone, email, in-person).
Address customer inquiries, concerns, and issues promptly and professionally.
Assist customers with order tracking, product information, and general inquiries.
Assist customers with carry-outs, in-store pickup processes, and cart retrieval from the parking lot.
Develop a deep understanding of the product catalog to help customers select products.
Stay updated on new product releases, features, and specifications.
Resolve customer complaints by collaborating with other departments to ensure timely resolutions.
Support order processing, cancellations, returns, fulfillment, and exchanges in line with company policies.
Relay customer feedback to leadership to support continuous improvement initiatives.
Adhere to company policies and use customer service tools to maintain accurate records.
Utilize customer service tools and systems to manage interactions efficiently.
Collaborate with other departments to ensure a seamless customer experience.
Experience & Qualifications 1 year of experience in a customer service setting, preferably retail (Preferred).
Experience interacting directly with customers and resolving issues to ensure a positive experience (Preferred).
Experience identifying and solving customer issues and collaborating with teams to improve satisfaction (Preferred).
Strong time management to handle multiple inquiries and prioritize tasks (Preferred).
Experience building customer relationships and resolving complaints (Preferred).
Physical Demands Stationary and standing positions; occasional lifting up to 50 lbs; frequent reaching and handling tasks.
Working Environment Frequently noisy; other environmental factors as described by role requirements.
Compensation & Benefits Base pay range: $20.00/hr
Medical benefits, financial benefits, and employee discount
About Wayfair
Wayfair is one of the world’s largest online destinations for the home. We are committed to technology, problem-solving, and providing a rewarding work environment for our employees. Wayfair is an equal opportunity employer and values diverse perspectives.
Privacy & Inquiries
Your personal data is processed in accordance with our Candidate Privacy Notice. If you have questions or wish to exercise your rights, contact dataprotectionofficer@wayfair.com.
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Full-Time Customer Experience Specialist at Wayfair. This role focuses on delivering outstanding customer service and assisting customers with navigating product information, orders, and store experiences. Responsibilities Provide excellent customer service through multiple channels (phone, email, in-person).
Address customer inquiries, concerns, and issues promptly and professionally.
Assist customers with order tracking, product information, and general inquiries.
Assist customers with carry-outs, in-store pickup processes, and cart retrieval from the parking lot.
Develop a deep understanding of the product catalog to help customers select products.
Stay updated on new product releases, features, and specifications.
Resolve customer complaints by collaborating with other departments to ensure timely resolutions.
Support order processing, cancellations, returns, fulfillment, and exchanges in line with company policies.
Relay customer feedback to leadership to support continuous improvement initiatives.
Adhere to company policies and use customer service tools to maintain accurate records.
Utilize customer service tools and systems to manage interactions efficiently.
Collaborate with other departments to ensure a seamless customer experience.
Experience & Qualifications 1 year of experience in a customer service setting, preferably retail (Preferred).
Experience interacting directly with customers and resolving issues to ensure a positive experience (Preferred).
Experience identifying and solving customer issues and collaborating with teams to improve satisfaction (Preferred).
Strong time management to handle multiple inquiries and prioritize tasks (Preferred).
Experience building customer relationships and resolving complaints (Preferred).
Physical Demands Stationary and standing positions; occasional lifting up to 50 lbs; frequent reaching and handling tasks.
Working Environment Frequently noisy; other environmental factors as described by role requirements.
Compensation & Benefits Base pay range: $20.00/hr
Medical benefits, financial benefits, and employee discount
About Wayfair
Wayfair is one of the world’s largest online destinations for the home. We are committed to technology, problem-solving, and providing a rewarding work environment for our employees. Wayfair is an equal opportunity employer and values diverse perspectives.
Privacy & Inquiries
Your personal data is processed in accordance with our Candidate Privacy Notice. If you have questions or wish to exercise your rights, contact dataprotectionofficer@wayfair.com.
#J-18808-Ljbffr