Parkway Ford Lincoln
Sales Business Development Representsative
Parkway Ford Lincoln, Winston Salem, North Carolina, United States, 27104
Job Description
If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The CUSTOMER SERVICE BDC CONSULTANT utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. REQUIRED DUTIES INCLUDE handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer. ESSENTIAL DUTIES: • Answer all incoming phone calls according to script and schedule a sales appointment. • Making outbound calls • Log all Customer comments. • Schedule follow-up contact if no appointment is made. • Contact Customers using scripts to schedule appointments for Sales and Service. • Confirm scheduled appointments. • Post scheduled appointments on appointment board in BDC. • Reschedule no-show Customer appointments. • Follow up with Sales or Service Department to determine if appointment was kept and the outcome. • Schedule future contact as needed. • Purify and update Customer changes in database. • Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. • Contact Customers based on current marketing initiatives. • Respond to Customer website requests. • Contact Internet Customers via email and phone to schedule an appointment. • Follow up on Internet Customer emails according to a pre-determined timeline. • Notify necessary departments when an appointment is scheduled. • Assist with other duties, as assigned. • Ability to meet or exceed monthly goals.
We offer:
Performance Based Pay Plans
Prescription Insurance
Medical Insurance
Dental Insurance
Long Term Disability Insurance
Short Term Disability Insurance
Vision Insurance
Life Insurance
Paid Sick Days
401(k) Retirement Plan
Paid Holidays
Paid Vacations
Paid Training
Performance Bonuses
Employee Discount Program
Company Description
Our Award Winning Dealership is Celebrating 51 years of success!!! The success of our company begins and ends with employee and customer satisfaction. We are dedicated to treating all co-workers and customers with respect and courtesy. We maintain leadership in our profession with enthusiasm, integrity and team work.
If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The CUSTOMER SERVICE BDC CONSULTANT utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. REQUIRED DUTIES INCLUDE handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer. ESSENTIAL DUTIES: • Answer all incoming phone calls according to script and schedule a sales appointment. • Making outbound calls • Log all Customer comments. • Schedule follow-up contact if no appointment is made. • Contact Customers using scripts to schedule appointments for Sales and Service. • Confirm scheduled appointments. • Post scheduled appointments on appointment board in BDC. • Reschedule no-show Customer appointments. • Follow up with Sales or Service Department to determine if appointment was kept and the outcome. • Schedule future contact as needed. • Purify and update Customer changes in database. • Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. • Contact Customers based on current marketing initiatives. • Respond to Customer website requests. • Contact Internet Customers via email and phone to schedule an appointment. • Follow up on Internet Customer emails according to a pre-determined timeline. • Notify necessary departments when an appointment is scheduled. • Assist with other duties, as assigned. • Ability to meet or exceed monthly goals.
We offer:
Performance Based Pay Plans
Prescription Insurance
Medical Insurance
Dental Insurance
Long Term Disability Insurance
Short Term Disability Insurance
Vision Insurance
Life Insurance
Paid Sick Days
401(k) Retirement Plan
Paid Holidays
Paid Vacations
Paid Training
Performance Bonuses
Employee Discount Program
Company Description
Our Award Winning Dealership is Celebrating 51 years of success!!! The success of our company begins and ends with employee and customer satisfaction. We are dedicated to treating all co-workers and customers with respect and courtesy. We maintain leadership in our profession with enthusiasm, integrity and team work.