Fay Servicing
Locations: Chicago, IL (425 S. Financial Place, Suite 2000, Chicago, IL 60605, USA); Tampa, FL (5426 Bay Center Drive, Tampa, FL 33609, USA).
Overview
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. We are a specialty mortgage servicer focused on the customer behind every loan, treating homeowners as people, not numbers. Join us on our journey to serve our customers and be the leader in our industry. We are currently looking for a
Business Support Analyst II
to join our team. Responsibilities
Reporting to the Servicing Management Team, this position is responsible for managing and enhancing audit processes, reporting, and data-driven insights to support business operations. It includes the development, implementation, and maintenance of sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance. Collaborate with operational teams to identify process gaps and improvement opportunities, ensuring that audit design, data imports, and reporting functions align with business objectives. Define and track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance metrics for assigned departments. Support Business Strategy Execution by refining methodologies, communication plans, and tools to drive alignment across the organization. Work with the Policies and Procedures team to ensure regulatory, procedural, and investor requirements are met, reinforcing governance and operational efficiency. Qualifications Bachelors degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with a High School diploma/GED) 5+ years of experience in mortgage servicing Experience with data analysis, reporting tools, and business intelligence solutions (e.g., Business Objects, SQL, Tableau) Strong understanding of audit design, sampling methodology, and reporting Experience in a fast-paced environment, managing multiple projects and cross-functional collaboration preferred Black Knight MSP experience required Proficiency in MS Word, Excel, and Outlook Strong verbal and written communication and interpersonal skills Analytical problem-solving abilities and good judgment Ability to work effectively in a fast-paced, dynamic environment Customer service orientation with strong execution and results focus Ability to prioritize tasks and manage shifting priorities with attention to detail
Benefits
Medical, Dental, and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401(k) with Employer Matching Paid Holidays Wellness Initiatives Employee Assistance Program Hybrid Work Schedule with Remote Flex Days
Compensation
Hiring range: $67,950.00 $85,000.00 annually Eligible for an annual discretionary bonus
Equal Opportunity
Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, visit www.dhs.gov/E-Verify. Equal opportunity employer. This employer is required to notify all applicants of their rights under federal employment laws. For Know Your Rights information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. We are a specialty mortgage servicer focused on the customer behind every loan, treating homeowners as people, not numbers. Join us on our journey to serve our customers and be the leader in our industry. We are currently looking for a
Business Support Analyst II
to join our team. Responsibilities
Reporting to the Servicing Management Team, this position is responsible for managing and enhancing audit processes, reporting, and data-driven insights to support business operations. It includes the development, implementation, and maintenance of sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance. Collaborate with operational teams to identify process gaps and improvement opportunities, ensuring that audit design, data imports, and reporting functions align with business objectives. Define and track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance metrics for assigned departments. Support Business Strategy Execution by refining methodologies, communication plans, and tools to drive alignment across the organization. Work with the Policies and Procedures team to ensure regulatory, procedural, and investor requirements are met, reinforcing governance and operational efficiency. Qualifications Bachelors degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with a High School diploma/GED) 5+ years of experience in mortgage servicing Experience with data analysis, reporting tools, and business intelligence solutions (e.g., Business Objects, SQL, Tableau) Strong understanding of audit design, sampling methodology, and reporting Experience in a fast-paced environment, managing multiple projects and cross-functional collaboration preferred Black Knight MSP experience required Proficiency in MS Word, Excel, and Outlook Strong verbal and written communication and interpersonal skills Analytical problem-solving abilities and good judgment Ability to work effectively in a fast-paced, dynamic environment Customer service orientation with strong execution and results focus Ability to prioritize tasks and manage shifting priorities with attention to detail
Benefits
Medical, Dental, and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401(k) with Employer Matching Paid Holidays Wellness Initiatives Employee Assistance Program Hybrid Work Schedule with Remote Flex Days
Compensation
Hiring range: $67,950.00 $85,000.00 annually Eligible for an annual discretionary bonus
Equal Opportunity
Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, visit www.dhs.gov/E-Verify. Equal opportunity employer. This employer is required to notify all applicants of their rights under federal employment laws. For Know Your Rights information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr