Kaizen Lab Inc.
Resolutions Specialist II-Pocatello Pocatello, ID
Kaizen Lab Inc., Pocatello, Idaho, United States, 83204
Overview
Connections Credit Union is looking for a full-time Resolutions Specialist for our Oak branch in Pocatello. We seek a candidate who is passionate about helping others, eager to get creative, and maintains a positive attitude. Connections Credit Union is a $250 million credit union serving southern Idaho, with 85 years of service to over 20,000 members. We support our team with ongoing training and development and promote teamwork in a positive work environment. At Connections Credit Union, you can wear business casual jeans/denim with CCU embroidered shirts. We offer an excellent worklife balance with approximately 144 hours of PTO annually. Employer-paid medical/dental/vision premiums for employees. A compassionate and caring culture committed to hearing employees' suggestions. A growing credit union that is open to change and evolution. Role:
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral. The mission of the Resolutions Department: Connections Credit Union strives to bring financial success to our members and their families while upholding utmost respect, integrity and dignity. We live by our motto of 'People helping people'. We provide opportunities for members to get back on track after hardships, big or small. Responsibilities
Contacts delinquent accounts by phone and mail; takes appropriate action to resolve the delinquency. Prepare and file necessary legal documents; work with retained counsel as needed. Analyze the financial situation of delinquent borrowers; repossess collateral when other arrangements to bring the loan current are unsuccessful. Maintain accurate files and reports on all collections activity and ensure accurate reporting to credit bureaus. Inform Supervisor of trends in loan underwriting contributing to delinquent/charged-off loans and assist in other assigned tasks. Perform other work-related duties as assigned. Qualifications & Skills
One year or more of collections, related legal experience, and bankruptcies. Excellent communication and interpersonal skills. Bilingual in Spanish is preferred, but not required. Ability to demonstrate confidentiality regarding member accounts and sensitive information. High School Graduate or GED. Must be bondable. Interpersonal & Other Skills
Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, relationship building, and soliciting cooperation. Requires discretion and diplomacy in communication. Understand laws and regulations related to collections and bankruptcy. Possess good listening and people skills. Ability to objectively evaluate a member's situation in relation to the overall needs of the credit union. Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting up to 20 lbs. Must be able to climb/descend stairs in emergency situations. Must be able to operate routine office equipment and work on a computer for 6-8 hours per day when necessary. May require extended hours and travel by automobile, commercial airlines, rental vehicles, and public transportation, including lodging in public facilities. Must maintain regular, reliable, and timely attendance. Schedule
Monday Friday, 8:30am 5:30pm Pay
$19.00-$25.00 per hour DOE. Annual incentives if eligible. Benefits
Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, paid federal holidays, paid time off, flex time, and more. #J-18808-Ljbffr
Connections Credit Union is looking for a full-time Resolutions Specialist for our Oak branch in Pocatello. We seek a candidate who is passionate about helping others, eager to get creative, and maintains a positive attitude. Connections Credit Union is a $250 million credit union serving southern Idaho, with 85 years of service to over 20,000 members. We support our team with ongoing training and development and promote teamwork in a positive work environment. At Connections Credit Union, you can wear business casual jeans/denim with CCU embroidered shirts. We offer an excellent worklife balance with approximately 144 hours of PTO annually. Employer-paid medical/dental/vision premiums for employees. A compassionate and caring culture committed to hearing employees' suggestions. A growing credit union that is open to change and evolution. Role:
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral. The mission of the Resolutions Department: Connections Credit Union strives to bring financial success to our members and their families while upholding utmost respect, integrity and dignity. We live by our motto of 'People helping people'. We provide opportunities for members to get back on track after hardships, big or small. Responsibilities
Contacts delinquent accounts by phone and mail; takes appropriate action to resolve the delinquency. Prepare and file necessary legal documents; work with retained counsel as needed. Analyze the financial situation of delinquent borrowers; repossess collateral when other arrangements to bring the loan current are unsuccessful. Maintain accurate files and reports on all collections activity and ensure accurate reporting to credit bureaus. Inform Supervisor of trends in loan underwriting contributing to delinquent/charged-off loans and assist in other assigned tasks. Perform other work-related duties as assigned. Qualifications & Skills
One year or more of collections, related legal experience, and bankruptcies. Excellent communication and interpersonal skills. Bilingual in Spanish is preferred, but not required. Ability to demonstrate confidentiality regarding member accounts and sensitive information. High School Graduate or GED. Must be bondable. Interpersonal & Other Skills
Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, relationship building, and soliciting cooperation. Requires discretion and diplomacy in communication. Understand laws and regulations related to collections and bankruptcy. Possess good listening and people skills. Ability to objectively evaluate a member's situation in relation to the overall needs of the credit union. Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting up to 20 lbs. Must be able to climb/descend stairs in emergency situations. Must be able to operate routine office equipment and work on a computer for 6-8 hours per day when necessary. May require extended hours and travel by automobile, commercial airlines, rental vehicles, and public transportation, including lodging in public facilities. Must maintain regular, reliable, and timely attendance. Schedule
Monday Friday, 8:30am 5:30pm Pay
$19.00-$25.00 per hour DOE. Annual incentives if eligible. Benefits
Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, paid federal holidays, paid time off, flex time, and more. #J-18808-Ljbffr