Salesforce.Com Inc
Product Director, Customer Success Attrition Programs
Salesforce.Com Inc, Atlanta, Georgia, United States, 30383
Overview
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Salesforce is seeking Trailblazers who are passionate about bettering business and the world through AI, innovation, and keeping Salesforce's core values at heart. Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, Customer Success is the foundation of our growth. We are hiring for multiple analytical and influential Product Directors to join our Customer Success Programs team in a pivotal role focused on proactively preventing customer attrition. Required Qualifications & Experience 10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company. Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes. Experience with Salesforce, Tableau, SQL, or other BI platforms is essential. Exceptional Influencing Skills: Track record of influencing senior leadership and cross-functional partners without direct authority. Comfortable presenting sensitive data and challenging the status quo constructively. Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations. Communication & Storytelling: Ability to craft and deliver compelling presentations that tell a data-supported story to an executive audience. Education: Bachelor's degree in Business, Finance, Economics, or a related field. MBA or equivalent advanced degree is highly preferred
Key Areas We Are Hiring For
This posting represents five different Product Director roles. Please carefully review each area to identify if your experience may be a fit for one or more of them Sales Strategy
Act as a strategic bridge between our Sales and Customer Success organizations Architect programs and guardrails that ensure we are not only acquiring new customers but setting them up for enduring success Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company's net retention
Adoption & Strategy Cloud Lead
Lead research and strategy for our assigned cloud product Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us, upholding Trust as a core value
Professional Services
Lead our strategy for preventing churn related to implementation, onboarding, and technical debt Focus on the early stages of the customer journey to ensure customers are set up for long-term success Dissect the anatomy of a successful implementation, build governance models for our partner ecosystem, and create pathways for customers to modernize their technology stack Collaborate across Professional Services, Partner/Alliances, and Customer Success to build proactive, scalable programs that directly impact customer retention
Product
Partner with the Technology & Products (T&P) organization to analyze, prioritize, and execute high-impact programs addressing root causes of attrition Turn complex data into actionable strategies and build cross-functional relationships to drive results
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support balance and growth, and our AI agents accelerate your impact so you can perform at your best. Apply today to shape the future for yourself, for AI, and for the world. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality and inclusivity in the workplace. All employment decisions are based on merit, competence and qualifications. #J-18808-Ljbffr
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Salesforce is seeking Trailblazers who are passionate about bettering business and the world through AI, innovation, and keeping Salesforce's core values at heart. Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, Customer Success is the foundation of our growth. We are hiring for multiple analytical and influential Product Directors to join our Customer Success Programs team in a pivotal role focused on proactively preventing customer attrition. Required Qualifications & Experience 10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company. Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes. Experience with Salesforce, Tableau, SQL, or other BI platforms is essential. Exceptional Influencing Skills: Track record of influencing senior leadership and cross-functional partners without direct authority. Comfortable presenting sensitive data and challenging the status quo constructively. Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations. Communication & Storytelling: Ability to craft and deliver compelling presentations that tell a data-supported story to an executive audience. Education: Bachelor's degree in Business, Finance, Economics, or a related field. MBA or equivalent advanced degree is highly preferred
Key Areas We Are Hiring For
This posting represents five different Product Director roles. Please carefully review each area to identify if your experience may be a fit for one or more of them Sales Strategy
Act as a strategic bridge between our Sales and Customer Success organizations Architect programs and guardrails that ensure we are not only acquiring new customers but setting them up for enduring success Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company's net retention
Adoption & Strategy Cloud Lead
Lead research and strategy for our assigned cloud product Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us, upholding Trust as a core value
Professional Services
Lead our strategy for preventing churn related to implementation, onboarding, and technical debt Focus on the early stages of the customer journey to ensure customers are set up for long-term success Dissect the anatomy of a successful implementation, build governance models for our partner ecosystem, and create pathways for customers to modernize their technology stack Collaborate across Professional Services, Partner/Alliances, and Customer Success to build proactive, scalable programs that directly impact customer retention
Product
Partner with the Technology & Products (T&P) organization to analyze, prioritize, and execute high-impact programs addressing root causes of attrition Turn complex data into actionable strategies and build cross-functional relationships to drive results
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support balance and growth, and our AI agents accelerate your impact so you can perform at your best. Apply today to shape the future for yourself, for AI, and for the world. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality and inclusivity in the workplace. All employment decisions are based on merit, competence and qualifications. #J-18808-Ljbffr