Holiday by Atria
Overview
Join to apply for the
Hospitality Manager
role at
Holiday by Atria . This range is provided by Holiday by Atria. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$69,000.00/yr - $79,350.00/yr Benefits
We create communities where employees thrive in their work, helping our residents thrive in their homes. Paid holidays and PTO Community employees may receive annual anniversary rewards dependent on classification Benefits package includes Health, Dental, Vision, and Life Insurance Retirement Savings Plan / 401(k) employer match Tuition reimbursement (U.S Based Communities) Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
Qualifications
High School Diploma or GED required. Two-year Associates Degree preferred. Two years of prior work experience in front-of-house supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management. Ability to work in a team setting and provide strong customer service. Basic computer skills - Microsoft Word, Excel, Outlook. Able to carry a serving tray with at least 4 meals and/or beverages at any given time. Able to clean apartments and dining room as needed. Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess valid drivers license and comply with Motor Vehicle Policy. Must successfully complete all Atria specified training programs.
Responsibilities
In the role of Hospitality Manager, oversee a well-maintained community with excellent service to residents. Direct the dining room and housekeeping teams and set the tone for a memorable mealtime and housekeeping experience. Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff. Lead Sales while Manager on Duty each week, including responding to inquiries, conducting and following up on tours, and completing lease signings. Answer incoming telephone calls promptly and with a welcoming demeanor; transfer calls as needed. Provide timely feedback to the team and apply consistent performance management. Establish and manage labor and supplies budgets and expenses. Manage schedules in alignment with resident census and budgets; control overtime within standards. Provide high levels of customer service; create a restaurant-style dining atmosphere; be actively involved in the dining experience. Collaborate with the Executive Chef and General Manager to maintain residents satisfaction with food, service, programs, and housekeeping. Review daily menus with residents and staff; coordinate room service where applicable. Ensure quality and compliance leadership; support building inspections and life/safety rules. Train team on Company standards including cleanliness, sanitation, appearance, service, and satisfaction. Confirm tables are set according to standards; resolve issues proactively. Act as Manager on Duty when GM/Executive Director is not on site. May perform other duties as needed and/or assigned.
Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing #J-18808-Ljbffr
Join to apply for the
Hospitality Manager
role at
Holiday by Atria . This range is provided by Holiday by Atria. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$69,000.00/yr - $79,350.00/yr Benefits
We create communities where employees thrive in their work, helping our residents thrive in their homes. Paid holidays and PTO Community employees may receive annual anniversary rewards dependent on classification Benefits package includes Health, Dental, Vision, and Life Insurance Retirement Savings Plan / 401(k) employer match Tuition reimbursement (U.S Based Communities) Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
Qualifications
High School Diploma or GED required. Two-year Associates Degree preferred. Two years of prior work experience in front-of-house supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management. Ability to work in a team setting and provide strong customer service. Basic computer skills - Microsoft Word, Excel, Outlook. Able to carry a serving tray with at least 4 meals and/or beverages at any given time. Able to clean apartments and dining room as needed. Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess valid drivers license and comply with Motor Vehicle Policy. Must successfully complete all Atria specified training programs.
Responsibilities
In the role of Hospitality Manager, oversee a well-maintained community with excellent service to residents. Direct the dining room and housekeeping teams and set the tone for a memorable mealtime and housekeeping experience. Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff. Lead Sales while Manager on Duty each week, including responding to inquiries, conducting and following up on tours, and completing lease signings. Answer incoming telephone calls promptly and with a welcoming demeanor; transfer calls as needed. Provide timely feedback to the team and apply consistent performance management. Establish and manage labor and supplies budgets and expenses. Manage schedules in alignment with resident census and budgets; control overtime within standards. Provide high levels of customer service; create a restaurant-style dining atmosphere; be actively involved in the dining experience. Collaborate with the Executive Chef and General Manager to maintain residents satisfaction with food, service, programs, and housekeeping. Review daily menus with residents and staff; coordinate room service where applicable. Ensure quality and compliance leadership; support building inspections and life/safety rules. Train team on Company standards including cleanliness, sanitation, appearance, service, and satisfaction. Confirm tables are set according to standards; resolve issues proactively. Act as Manager on Duty when GM/Executive Director is not on site. May perform other duties as needed and/or assigned.
Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing #J-18808-Ljbffr