Navy Exchange
Front Desk Night Audit Guest Service Representative PT w/Benefits
Navy Exchange, Bremerton, Washington, United States, 98312
Overview
Join Our Team as a Guest Service Representative Location: Navy Gateway Inns & Suites Bremerton, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility reqt) Are you ready to be part of something meaningful? At NGIS Bremertonpart of the Navy Exchange Service Command (NEXCOM)we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, were building a dependable, service-driven front desk team that works together to deliver outstanding hospitality around the clock. Were currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be swing shift and overnights. This structure ensures that every team member gets to connect with guests during all parts of their stayand helps keep things fresh and balanced. What Youll Do
As a Guest Service Representative, youll be the face of NGISgreeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. Your role will include: Welcoming guests, checking them in and out, and assigning rooms Answering phones, responding to questions, and assisting with reservations or cancellations Using our property management system (PMS) to update guest information and process transactions Handling guest requests, resolving issues, and escalating concerns when needed Managing lost and found inquiries and logging maintenance requests Keeping the front desk and lobby area clean, organized, and secure Providing information about on-base amenities, hotel services, and local attractions Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. Youll be part of a rotating schedule to help ensure all shifts are covered fairlyand that our guests always receive consistent, high-quality service.
What It Takes to Succeed
Customer service or office/clerical experience Strong communication and multitasking skills Flexibility to work a rotating schedule, including overnights, weekends, and holidays Team-oriented with a professional, positive attitude Ability to pass a background check Valid drivers license may be required
Required Experience
One year of general office clerical experience One year of progressively responsible experience related to the position to be filled
Preferred Experience
Hospitality or hotel front desk experience Familiarity with PMS systems like Epitome Cash handling or night audit reconciliation Experience with military lodging operations is a plus
Benefits
The Benefits begin DAY ONE: Benefits begin on DAY ONE Medical/Vision & Dental 401(k) & Pension Plan Life Insurance Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available) Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamworkapply today. Lets build something great together. #J-18808-Ljbffr
Join Our Team as a Guest Service Representative Location: Navy Gateway Inns & Suites Bremerton, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility reqt) Are you ready to be part of something meaningful? At NGIS Bremertonpart of the Navy Exchange Service Command (NEXCOM)we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, were building a dependable, service-driven front desk team that works together to deliver outstanding hospitality around the clock. Were currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be swing shift and overnights. This structure ensures that every team member gets to connect with guests during all parts of their stayand helps keep things fresh and balanced. What Youll Do
As a Guest Service Representative, youll be the face of NGISgreeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. Your role will include: Welcoming guests, checking them in and out, and assigning rooms Answering phones, responding to questions, and assisting with reservations or cancellations Using our property management system (PMS) to update guest information and process transactions Handling guest requests, resolving issues, and escalating concerns when needed Managing lost and found inquiries and logging maintenance requests Keeping the front desk and lobby area clean, organized, and secure Providing information about on-base amenities, hotel services, and local attractions Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. Youll be part of a rotating schedule to help ensure all shifts are covered fairlyand that our guests always receive consistent, high-quality service.
What It Takes to Succeed
Customer service or office/clerical experience Strong communication and multitasking skills Flexibility to work a rotating schedule, including overnights, weekends, and holidays Team-oriented with a professional, positive attitude Ability to pass a background check Valid drivers license may be required
Required Experience
One year of general office clerical experience One year of progressively responsible experience related to the position to be filled
Preferred Experience
Hospitality or hotel front desk experience Familiarity with PMS systems like Epitome Cash handling or night audit reconciliation Experience with military lodging operations is a plus
Benefits
The Benefits begin DAY ONE: Benefits begin on DAY ONE Medical/Vision & Dental 401(k) & Pension Plan Life Insurance Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available) Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamworkapply today. Lets build something great together. #J-18808-Ljbffr