Navy Exchange
Front Desk Guest Service Representative FT w/Benefits
Navy Exchange, Bremerton, Washington, United States, 98312
Overview
Job Description - Front Desk Guest Service Representative FT w/Benefits (250002Q3) Job Number
250002Q3 Primary Location
United States-Washington-Bremerton Organization
NGIS BREMERTON Pay Range : $20.00+DOE Join Our Team as a Guest Service Representative Location:
Navy Gateway Inns & Suites Bremerton, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility reqt) Are you ready to be part of something meaningful? At NGIS Bremertonpart of the Navy Exchange Service Command (NEXCOM)we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, were building a dependable, service-driven front desk team that works together to deliver outstanding hospitalityaround the clock. Were currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit.
This position will primarily be day and swing shift . This structure ensures that every team member gets to connect with guests during all parts of their stayand helps keep things fresh and balanced. What Youll Do
As a Guest Service Representative, youll be the face of NGISgreeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. Your role will include: Welcoming guests, checking them in and out, and assigning rooms Answering phones, responding to questions, and assisting with reservations or cancellations Using our property management system (PMS) to update guest information and process transactions Handling guest requests, resolving issues, and escalating concerns when needed Managing lost and found inquiries and logging maintenance requests Keeping the front desk and lobby area clean, organized, and secure Providing information about on-base amenities, hotel services, and local attractions Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. Youll be part of a rotating schedule to help ensure all shifts are covered fairlyand that our guests always receive consistent, high-quality service. What It Takes to Succeed
Customer service or office/clerical experience Strong communication and multitasking skills Flexibility to work a rotating schedule, including overnights, weekends, and holidays Team-oriented with a professional, positive attitude Ability to pass a background check Valid drivers license may be required Required Experience 1 year of experience in progressively responsible work related to position to be filled. 1 year general office clerical experience Preferred Experience
Hospitality or hotel front desk experience Familiarity with PMS systems like Epitome Cash handling or night audit reconciliation Experience with military lodging operations is a plus The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family and thats why we offer a competitive
federal salary
and comprehensive benefit plan. Benefits begin on DAY ONE Life and Disability Insurance Disabled Veteran Leave Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP) General Experience
One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. Specialized Experience
One 1 year progressively responsible experience related to the position to be filled. Substitution of Education for Experience
Study completed in a college/university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. #J-18808-Ljbffr
Job Description - Front Desk Guest Service Representative FT w/Benefits (250002Q3) Job Number
250002Q3 Primary Location
United States-Washington-Bremerton Organization
NGIS BREMERTON Pay Range : $20.00+DOE Join Our Team as a Guest Service Representative Location:
Navy Gateway Inns & Suites Bremerton, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility reqt) Are you ready to be part of something meaningful? At NGIS Bremertonpart of the Navy Exchange Service Command (NEXCOM)we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, were building a dependable, service-driven front desk team that works together to deliver outstanding hospitalityaround the clock. Were currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit.
This position will primarily be day and swing shift . This structure ensures that every team member gets to connect with guests during all parts of their stayand helps keep things fresh and balanced. What Youll Do
As a Guest Service Representative, youll be the face of NGISgreeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. Your role will include: Welcoming guests, checking them in and out, and assigning rooms Answering phones, responding to questions, and assisting with reservations or cancellations Using our property management system (PMS) to update guest information and process transactions Handling guest requests, resolving issues, and escalating concerns when needed Managing lost and found inquiries and logging maintenance requests Keeping the front desk and lobby area clean, organized, and secure Providing information about on-base amenities, hotel services, and local attractions Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. Youll be part of a rotating schedule to help ensure all shifts are covered fairlyand that our guests always receive consistent, high-quality service. What It Takes to Succeed
Customer service or office/clerical experience Strong communication and multitasking skills Flexibility to work a rotating schedule, including overnights, weekends, and holidays Team-oriented with a professional, positive attitude Ability to pass a background check Valid drivers license may be required Required Experience 1 year of experience in progressively responsible work related to position to be filled. 1 year general office clerical experience Preferred Experience
Hospitality or hotel front desk experience Familiarity with PMS systems like Epitome Cash handling or night audit reconciliation Experience with military lodging operations is a plus The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family and thats why we offer a competitive
federal salary
and comprehensive benefit plan. Benefits begin on DAY ONE Life and Disability Insurance Disabled Veteran Leave Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP) General Experience
One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. Specialized Experience
One 1 year progressively responsible experience related to the position to be filled. Substitution of Education for Experience
Study completed in a college/university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. #J-18808-Ljbffr