Axiom Technologies
IT Desktop Support- Melville, New York- USA(Dispatch/On Demand Request)
Axiom Technologies, Melville, New York, us, 11775
Axiom Technologies
is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do. The Desktop Support Engineer in a dispatch role coordinates a range of activities, from simple tasks to complex plans. This role provides on-site/on-call assistance to end-users within the organizations desktop computing environment in a timely and accurate manner to ensure optimal service delivery. Key Responsibilities Technical Support Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues.
Dispatch & Coordination Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operationsensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues.
Requirements Education & Experience Associate or Bachelors degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus.
Technical Skills Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments)
Work Conditions May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site).
How to Apply If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com. EEO Statement Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? #J-18808-Ljbffr
is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do. The Desktop Support Engineer in a dispatch role coordinates a range of activities, from simple tasks to complex plans. This role provides on-site/on-call assistance to end-users within the organizations desktop computing environment in a timely and accurate manner to ensure optimal service delivery. Key Responsibilities Technical Support Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues.
Dispatch & Coordination Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operationsensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues.
Requirements Education & Experience Associate or Bachelors degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus.
Technical Skills Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments)
Work Conditions May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site).
How to Apply If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com. EEO Statement Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? #J-18808-Ljbffr