Axiom Technologies
Desktop Support Engineer (Full Time) Des Plaines, Illinois, North America
Axiom Technologies, Des Plaines, Illinois, us, 60019
Overview
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organizations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Responsibilities
Three to Five (3-5) years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems and fixing them without impacting/violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift/move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under Smart Hands capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling. Experienced in repeat call analysis and developing preventive actions Experienced in Problem management Excellent written and oral communication skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Experience with ticketing tools (ServiceNow / Remedy etc.). Good in oral and written communication Able to interact and work with customers at different levels. Self-driven and result-oriented. Passionate about the work Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules IT Qualifications
At least two of the following: PCLaptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a similar role
3+ years of relevant experience. What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com #J-18808-Ljbffr
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organizations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Responsibilities
Three to Five (3-5) years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems and fixing them without impacting/violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift/move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under Smart Hands capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling. Experienced in repeat call analysis and developing preventive actions Experienced in Problem management Excellent written and oral communication skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Experience with ticketing tools (ServiceNow / Remedy etc.). Good in oral and written communication Able to interact and work with customers at different levels. Self-driven and result-oriented. Passionate about the work Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules IT Qualifications
At least two of the following: PCLaptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a similar role
3+ years of relevant experience. What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com #J-18808-Ljbffr