Hawaii Staffing
Job Summary
Collect, recover charged off loans and shares, and evaluate/process delinquent loans and shares to minimize losses to the Credit Union while providing excellent member service. Locate and notify members of delinquent accounts by mail or telephone to solicit payment. Duties include receiving payment and posting amount to members account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts. Essential Functions and Responsibilities
1. Personally, provides exceptional member service; uses the Service Standards in every work-related interaction. 2. Maintains and documents all accounts, loans and shares with bankruptcy, repossession, charged off loans, credit disputes, reviews loans, shares, collateral value, assets and loan underwriting. 3. Documents contact with attorney, trustee, 3rd party vendors and members in and the core systems. 4. Negotiates settlements, repayment agreements, judgements, promissory notes for recovery of losses directly and or through legal counsel. 5. Reviews, researches, resolves, responds, and reports on all member credit disputes both directly or through. Maintains Fair Credit Reporting Act (FCRA) compliance while performing credit dispute duties. 6. Negotiates reaffirmation agreements, proof of claims, and liquidation of repossessions. 7. Appears in court when necessary, as a defendant or a plaintiff in small claims court. 8. Coordinates voluntary surrenders, including preparing documentation and obtaining values. 9. Reviews/evaluates all bankruptcy notices. 10. Reviews lien sale/impound notices and determines/recommends next step. 11. Reviews schedules for possibility of filing for non-dischargeability of debt. 12. Performs clerical duties as needed: preparing charge offs, processing mail, update of credit reports, updating discharge/dismissed dates, closing lines of credit, online communication with remarketing agents, preparing and mailing of Notice of Intent (NOI), Notice of Default (NOD), preparing loan modification for Bankruptcy (BK) loan extensions and BK 13 match plans, reassigning repo orders, making calls as needed and answering telephones. 13. Prepares, packages and assists with review of modification request. 14. Authorized to approve one (1) month extensions (excluding their own request). 15. Authorized to approve invoices designated dollar amount. 16. Provides backup for Anticipated Write Down (AWD) review/approval.
Collect, recover charged off loans and shares, and evaluate/process delinquent loans and shares to minimize losses to the Credit Union while providing excellent member service. Locate and notify members of delinquent accounts by mail or telephone to solicit payment. Duties include receiving payment and posting amount to members account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts. Essential Functions and Responsibilities
1. Personally, provides exceptional member service; uses the Service Standards in every work-related interaction. 2. Maintains and documents all accounts, loans and shares with bankruptcy, repossession, charged off loans, credit disputes, reviews loans, shares, collateral value, assets and loan underwriting. 3. Documents contact with attorney, trustee, 3rd party vendors and members in and the core systems. 4. Negotiates settlements, repayment agreements, judgements, promissory notes for recovery of losses directly and or through legal counsel. 5. Reviews, researches, resolves, responds, and reports on all member credit disputes both directly or through. Maintains Fair Credit Reporting Act (FCRA) compliance while performing credit dispute duties. 6. Negotiates reaffirmation agreements, proof of claims, and liquidation of repossessions. 7. Appears in court when necessary, as a defendant or a plaintiff in small claims court. 8. Coordinates voluntary surrenders, including preparing documentation and obtaining values. 9. Reviews/evaluates all bankruptcy notices. 10. Reviews lien sale/impound notices and determines/recommends next step. 11. Reviews schedules for possibility of filing for non-dischargeability of debt. 12. Performs clerical duties as needed: preparing charge offs, processing mail, update of credit reports, updating discharge/dismissed dates, closing lines of credit, online communication with remarketing agents, preparing and mailing of Notice of Intent (NOI), Notice of Default (NOD), preparing loan modification for Bankruptcy (BK) loan extensions and BK 13 match plans, reassigning repo orders, making calls as needed and answering telephones. 13. Prepares, packages and assists with review of modification request. 14. Authorized to approve one (1) month extensions (excluding their own request). 15. Authorized to approve invoices designated dollar amount. 16. Provides backup for Anticipated Write Down (AWD) review/approval.