WARRANTY ADMINISTRATOR IN TRAINING

WARRANTY JOB DESCRIPTION Understand DMS and Manufacturer systems to repair orders, submit claims, check vehicle coverage and repair history Have a clear understanding of the manufacturer policies and procedures Book and review job cards for proper documentation for labor time, tech stories, cause and correction, replacement parts, authorization codes, service management approval, sublets, customer reimbursements, deductibles... etc. Be able to communicate with technicians and service management and parts personnel for needed items and not afraid to speak up when mandatory requirements are missing Submit claims on a daily basis and process any rejections Maintain warranty receivables less than 45 days. Review schedule at minimum, once a week. Achieve and maintain average age of paid claims at or less than 3 days Assure warranty sales and receivable are posted to the proper accounts Achieve and maintain a 90% above paid claim ratio on each memo Keep an organized file of pending claims Maintain vehicle history thru the DMS archiving system DSDA Acquire and disseminate information regarding changes to warranty policy and procedures, including coverage changes to all service personnel Communicate and assist Service Management with resolving problem claims with District Service Management and Warranty Specialist Assure prior to closing any job card that it is compliant with the manufacturer policies and procedures Book and submit claims to Dealer Resource using Warranty Group website. Maintain DRS receivables less than 60 days. Review schedule at minimum once a month.

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