MarineMax
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Overview
The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities. Key Tasks
Submit pre-authorizations to ensure the maximum reimbursement for work performed and the highest possible approval ratio. Review pre-authorizations to ensure expiration does not occur prior to claim submission. Appeal valid pre-authorizations that were denied by the manufacturer. Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission. Review claims for labor or material adjustments with the service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation. Ensure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer. Responsible for collection of warranty credits. Negotiate and/or appeal for adverse adjustments to claims implemented by manufacturers. Submit accurate and approved claims within the Manufacturer’s specified time limits. Ensure timely responses from manufacturers through follow up of dealer’s claim. Ensure recall notifications are initiated properly, work documented, and all work is completed. Research sublet orders and any other backup information necessary to file appropriate warranty claims. Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission. Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits. Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed. Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims. Continuously improve the timely and efficient collection of factory credits. Hire, train, motivate and monitor the performance of warranty staff. All other duties as assigned. Key Result Areas
Internal/external customer satisfaction Warranty revenue Accurate warranty/claim paperwork and reports Accurate repair order file maintenance Effective communication with other MarineMax departments and manufacturers MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Referrals increase your chances of interviewing at MarineMax by 2x Get notified about new Warranty Administrator jobs in
Danvers, MA .
#J-18808-Ljbffr
The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities. Key Tasks
Submit pre-authorizations to ensure the maximum reimbursement for work performed and the highest possible approval ratio. Review pre-authorizations to ensure expiration does not occur prior to claim submission. Appeal valid pre-authorizations that were denied by the manufacturer. Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission. Review claims for labor or material adjustments with the service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation. Ensure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer. Responsible for collection of warranty credits. Negotiate and/or appeal for adverse adjustments to claims implemented by manufacturers. Submit accurate and approved claims within the Manufacturer’s specified time limits. Ensure timely responses from manufacturers through follow up of dealer’s claim. Ensure recall notifications are initiated properly, work documented, and all work is completed. Research sublet orders and any other backup information necessary to file appropriate warranty claims. Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission. Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits. Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed. Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims. Continuously improve the timely and efficient collection of factory credits. Hire, train, motivate and monitor the performance of warranty staff. All other duties as assigned. Key Result Areas
Internal/external customer satisfaction Warranty revenue Accurate warranty/claim paperwork and reports Accurate repair order file maintenance Effective communication with other MarineMax departments and manufacturers MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Referrals increase your chances of interviewing at MarineMax by 2x Get notified about new Warranty Administrator jobs in
Danvers, MA .
#J-18808-Ljbffr