Macpower Digital Assets Edge formerly MDA Edge
Cisco CVP IVR Engineer
Macpower Digital Assets Edge formerly MDA Edge, Plano, Texas, us, 75086
2 days ago Be among the first 25 applicants
Macpower Digital Assets Edge formerly MDA Edge provided pay range
This range is provided by Macpower Digital Assets Edge formerly MDA Edge. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$60.00/hr - $60.00/hr Job Summary:
We are seeking a highly skilled
Cisco CVP Developer
to join our team. The ideal candidate will have deep expertise in Cisco Customer Voice Portal (CVP), VXML scripting, Java programming, and contact center technology. This role involves designing, developing, and integrating IVR call flows and components to support efficient customer interaction within a contact center environment.
Key Responsibilities
Design and develop IVR call flows using Cisco CVP Call Studio Implement and manage VXML-based scripting to facilitate seamless customer interactions Develop and integrate custom Java components for advanced CVP functionality Collaborate with database teams to enable data-driven IVR interactions Analyze, troubleshoot, and optimize existing CVP applications Ensure alignment with contact center best practices and operational needs Provide ongoing support and enhancements for deployed IVR solutions
Must-Have Qualifications
Proficient in Cisco CVP platform and Call Studio Strong experience with VXML scripting for call flow development Solid background in Java programming and component development Knowledge of contact center operations and best practices Experience with database integration in IVR/Call Center environments
Preferred Qualifications
Experience working in enterprise-level contact centers Familiarity with other contact center platforms or tools (e.g., Cisco UCCE, Finesse) Ability to work in agile or fast-paced environments Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Industries
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This range is provided by Macpower Digital Assets Edge formerly MDA Edge. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$60.00/hr - $60.00/hr Job Summary:
We are seeking a highly skilled
Cisco CVP Developer
to join our team. The ideal candidate will have deep expertise in Cisco Customer Voice Portal (CVP), VXML scripting, Java programming, and contact center technology. This role involves designing, developing, and integrating IVR call flows and components to support efficient customer interaction within a contact center environment.
Key Responsibilities
Design and develop IVR call flows using Cisco CVP Call Studio Implement and manage VXML-based scripting to facilitate seamless customer interactions Develop and integrate custom Java components for advanced CVP functionality Collaborate with database teams to enable data-driven IVR interactions Analyze, troubleshoot, and optimize existing CVP applications Ensure alignment with contact center best practices and operational needs Provide ongoing support and enhancements for deployed IVR solutions
Must-Have Qualifications
Proficient in Cisco CVP platform and Call Studio Strong experience with VXML scripting for call flow development Solid background in Java programming and component development Knowledge of contact center operations and best practices Experience with database integration in IVR/Call Center environments
Preferred Qualifications
Experience working in enterprise-level contact centers Familiarity with other contact center platforms or tools (e.g., Cisco UCCE, Finesse) Ability to work in agile or fast-paced environments Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Industries
Staffing and Recruiting Referrals increase your chances of interviewing at Macpower Digital Assets Edge formerly MDA Edge by 2x Get notified about new Cisco Engineer jobs in
Plano, TX . Cyber Security Specialist - Network Engineer
Cisco Network Engineer- CCIE/CCNP preferred
Dallas, TX $102,000.00-$189,000.00 6 days ago Farmers Branch, TX $78,300.00-$115,400.00 3 weeks ago Customer Support Engineer Open-Source Cybersecurity Tools/Products
Dallas, TX $123,500.00-$176,500.00 2 weeks ago Senior Cloud Network Engineer / Cisco & Palo Alto / Irving, TX / Hybrid
Systems Engineer (Microsoft & Cisco Environment)
Dallas, TX $80,000.00-$95,000.00 2 weeks ago Richardson, TX $66,000.00-$130,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr