Axiom Software Solutions Limited
Job Title:
UCCE Engineer Location:
Texas Full-time role Job Description
In-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). Good understanding of Cisco UCCE architecture, deployment models, and components. Hands-on experience in Cisco UCCE call flow scripts. Good knowledge and hands-on experience in Cisco CVP scripting. Good hands-on experience in CVP Micro app and knowledge in VXML application. Good hands-on experience in VXML Gateway configuration and troubleshooting. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC). Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC). Good understanding of various APIs, SDKs, and protocols used for automation: AXL, REST, SOAP. Ability to troubleshoot UCCE/CVP solutions covering multiple products and features and drive incidents towards resolution. Able to identify problems, acquire ownership, and deliver solutions at a high level of customer satisfaction. Excellent written and verbal communication, interpersonal, and presentation skills. Proven planning, prioritization, and organization skills. ITIL Foundation level knowledge. #J-18808-Ljbffr
UCCE Engineer Location:
Texas Full-time role Job Description
In-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). Good understanding of Cisco UCCE architecture, deployment models, and components. Hands-on experience in Cisco UCCE call flow scripts. Good knowledge and hands-on experience in Cisco CVP scripting. Good hands-on experience in CVP Micro app and knowledge in VXML application. Good hands-on experience in VXML Gateway configuration and troubleshooting. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC). Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC). Good understanding of various APIs, SDKs, and protocols used for automation: AXL, REST, SOAP. Ability to troubleshoot UCCE/CVP solutions covering multiple products and features and drive incidents towards resolution. Able to identify problems, acquire ownership, and deliver solutions at a high level of customer satisfaction. Excellent written and verbal communication, interpersonal, and presentation skills. Proven planning, prioritization, and organization skills. ITIL Foundation level knowledge. #J-18808-Ljbffr