Center for Human Development
Desktop / Field Support Technician
Center for Human Development, Springfield, Massachusetts, us, 01119
The Center for Human Development (CHD) is seeking a Desktop/Field Support Technician to join our dynamic IT team. This is a full-time, on-site position located at our corporate office in Springfield, MA, with travel requirements to various CHD locations and occasional evening and weekend work.
Role:
Desktop/Field Support Technician Information Technology Department This key role provides support to CHD staff and collaborates with the helpdesk and network team. Essential functions include: Hardware support: Installing, configuring, and maintaining end-user devices such as laptops, desktops, tablets, printers, monitors, docking stations, scanners, and phones. Tasks range from troubleshooting and repairs to re-imaging and optimizing hardware/software networking products. Deploying, installing, and configuring software via Intune on client devices. Providing software break/fix services and managing replacement of non-warranty assets, coordinating with vendors for in-warranty failures. Configuring and supporting end users on mobile computing platforms. Software support: Installing, configuring, troubleshooting, and fixing software issues. Printer support: Installing and configuring printers across CHD branches and endpoints. Patch management and vulnerability remediation: Installing security patches to address vulnerabilities. Basic networking knowledge: Switches, routers, IP configurations, access points. Knowledge of Active Directory security groups and policies. Testing and certifying PCs, managing group policies, and performing installs, moves, adds, and changes. Service management: Using ticketing tools to track and update support tickets. Performing root cause analysis, implementing fixes, documenting resolutions, and creating knowledge base articles. On-call support on a rotating basis. Travel across MA and CT to support end users; valid drivers license required. Occasional evening or weekend work for maintenance or critical issues. Requirements: Bachelors degree or 2-3 years of relevant work experience. Preferred certifications: CompTIA A+ and/or Network+. Proficiency with Active Directory, Group Policy, and network configurations. Experience with endpoint security solutions, scripting (e.g., PowerShell), and deployment tools (SCCM, MDT). Strong communication skills for technical and non-technical support. Professional demeanor and customer service focus. Ability to pass background checks and hold a valid drivers license. Success Factors: Excellent interpersonal and technical support skills. Organizational skills and attention to detail, especially under pressure. Strong analytical and problem-solving skills. Compensation & Benefits:
$55,000 annually, with benefits including dental, health, and life insurance, paid time off, vacation, and holidays. About CHD:
The Center for Human Development provides community-oriented human services, celebrating diversity and inclusion, and serving a multilingual and multicultural population. Apply today and join our team! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more info, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Desktop/Field Support Technician Information Technology Department This key role provides support to CHD staff and collaborates with the helpdesk and network team. Essential functions include: Hardware support: Installing, configuring, and maintaining end-user devices such as laptops, desktops, tablets, printers, monitors, docking stations, scanners, and phones. Tasks range from troubleshooting and repairs to re-imaging and optimizing hardware/software networking products. Deploying, installing, and configuring software via Intune on client devices. Providing software break/fix services and managing replacement of non-warranty assets, coordinating with vendors for in-warranty failures. Configuring and supporting end users on mobile computing platforms. Software support: Installing, configuring, troubleshooting, and fixing software issues. Printer support: Installing and configuring printers across CHD branches and endpoints. Patch management and vulnerability remediation: Installing security patches to address vulnerabilities. Basic networking knowledge: Switches, routers, IP configurations, access points. Knowledge of Active Directory security groups and policies. Testing and certifying PCs, managing group policies, and performing installs, moves, adds, and changes. Service management: Using ticketing tools to track and update support tickets. Performing root cause analysis, implementing fixes, documenting resolutions, and creating knowledge base articles. On-call support on a rotating basis. Travel across MA and CT to support end users; valid drivers license required. Occasional evening or weekend work for maintenance or critical issues. Requirements: Bachelors degree or 2-3 years of relevant work experience. Preferred certifications: CompTIA A+ and/or Network+. Proficiency with Active Directory, Group Policy, and network configurations. Experience with endpoint security solutions, scripting (e.g., PowerShell), and deployment tools (SCCM, MDT). Strong communication skills for technical and non-technical support. Professional demeanor and customer service focus. Ability to pass background checks and hold a valid drivers license. Success Factors: Excellent interpersonal and technical support skills. Organizational skills and attention to detail, especially under pressure. Strong analytical and problem-solving skills. Compensation & Benefits:
$55,000 annually, with benefits including dental, health, and life insurance, paid time off, vacation, and holidays. About CHD:
The Center for Human Development provides community-oriented human services, celebrating diversity and inclusion, and serving a multilingual and multicultural population. Apply today and join our team! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more info, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr