Spiceorb
NPE Intake Analyst Non-Production Environments
Spiceorb, Atlanta, Georgia, United States, 30383
Job Title: NPE Intake Analyst Non-Production Environments
Location: Atlanta GA (or) Bellevue WA (Hybrid)
Responsibilities
Request Intake & Validation: Act as the single-entry point for all NPE requests from project/product delivery teams. Validate requests for completeness (scope, approvals, dependencies, timing). Provide effort/usage/cost estimates to stakeholders before committing resources. Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager). Coordination & Communication: Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations. Proactively communicate request progress, blockers, and approvals to requestors. Work with Environment Manager for demand forecasting and scheduling feasibility. Align with Incident Manager on access/service requests. Required Skills & Experience
4 6 years in Release, Service Request, or Environment Coordination roles. Experience to create Jira dashboard/different metrics. Familiarity with non-production environments and SDLC lifecycle. Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy). Ability to assess usage patterns and indicative cost implications of NPE requests. Strong communication and stakeholder management skills, with experience supporting delivery teams. Nice to have: Telecommunication experience. Nice to have: Understanding of E2E flow or architecture. Nice to have: If they have testing background or experience, that will help to understand E2E flow.
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Request Intake & Validation: Act as the single-entry point for all NPE requests from project/product delivery teams. Validate requests for completeness (scope, approvals, dependencies, timing). Provide effort/usage/cost estimates to stakeholders before committing resources. Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager). Coordination & Communication: Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations. Proactively communicate request progress, blockers, and approvals to requestors. Work with Environment Manager for demand forecasting and scheduling feasibility. Align with Incident Manager on access/service requests. Required Skills & Experience
4 6 years in Release, Service Request, or Environment Coordination roles. Experience to create Jira dashboard/different metrics. Familiarity with non-production environments and SDLC lifecycle. Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy). Ability to assess usage patterns and indicative cost implications of NPE requests. Strong communication and stakeholder management skills, with experience supporting delivery teams. Nice to have: Telecommunication experience. Nice to have: Understanding of E2E flow or architecture. Nice to have: If they have testing background or experience, that will help to understand E2E flow.
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