Sky Systems
Overview
Job Title: IT Desktop Support Technician Job Type & Location: Onsite | Cincinnati, OH, US (1 resource, 2-4 yrs exp) Address: 300 E Business Way, Fifth Floor, Cincinnati, OH 45241, United States | Long-term contract (9 Months with possibility for extension) Responsibilities
Provide desk-side IT support, including troubleshooting hardware, software, and operating system issues while adhering to hardware warranty and customer security requirements. Install, troubleshoot, and repair desktops, printers, laptops, and other computer peripherals; support desktop applications. Support basic enterprise LAN/WAN concepts; perform smart hands activities at sites under instruction. Lift and move computer equipment up to 50 lbs as needed. Administer basic Windows OS, and macOS/Linux as noted (preferred). Utilize TCP/IP networking concepts: DNS, DHCP, VPN, and RDP; provide smart hand support for peripheral and networking hardware (e.g., monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and data termination panels). Troubleshoot system and network issues using deductive reasoning; analyze and resolve end-user network cabling problems. Contribute to repeat call analysis and develop preventive actions; participate in problem management. Maintain excellent written and oral communication with clients and management; demonstrate strong people skills. Meet deadlines, take proactive ownership, and work with a sense of urgency. Qualifications
Technical: 2-4 years of IT infrastructure field support experience; ability to troubleshoot hardware, software, and OS issues without compromising warranty or security requirements. Desktops, printers, laptops, and other peripheral hardware troubleshooting; desktop applications support. Basic knowledge of enterprise LAN/WAN, smart hands at sites, and ability to conduct end-to-end troubleshooting. Capability to lift up to 50 lbs; desk-side support experience. Professional experience with Windows OS and familiarity with macOS/Linux (preferred). Networking knowledge: TCP/IP, DNS, DHCP, VPN, RDP. Smart hand support for various peripherals and networking hardware. Experience with ticketing tools (e.g., ServiceNow, Remedy); vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) are a plus. Education/Certifications: Associate Degree in Electronics preferred; CompTIA A+ certification desirable. Must be able to interact with customers at different levels; strong written and verbal communication; team-oriented and able to work independently. Flexible to work schedules as needed. Non-Technical
Good customer management skills; strong oral and written communication; ability to interact with customers at different levels. Driven, results-oriented, and passionate about the work. Ability to work independently or as part of a team; complete tasks with minimal supervision. Available to work flexible schedules.
#J-18808-Ljbffr
Job Title: IT Desktop Support Technician Job Type & Location: Onsite | Cincinnati, OH, US (1 resource, 2-4 yrs exp) Address: 300 E Business Way, Fifth Floor, Cincinnati, OH 45241, United States | Long-term contract (9 Months with possibility for extension) Responsibilities
Provide desk-side IT support, including troubleshooting hardware, software, and operating system issues while adhering to hardware warranty and customer security requirements. Install, troubleshoot, and repair desktops, printers, laptops, and other computer peripherals; support desktop applications. Support basic enterprise LAN/WAN concepts; perform smart hands activities at sites under instruction. Lift and move computer equipment up to 50 lbs as needed. Administer basic Windows OS, and macOS/Linux as noted (preferred). Utilize TCP/IP networking concepts: DNS, DHCP, VPN, and RDP; provide smart hand support for peripheral and networking hardware (e.g., monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and data termination panels). Troubleshoot system and network issues using deductive reasoning; analyze and resolve end-user network cabling problems. Contribute to repeat call analysis and develop preventive actions; participate in problem management. Maintain excellent written and oral communication with clients and management; demonstrate strong people skills. Meet deadlines, take proactive ownership, and work with a sense of urgency. Qualifications
Technical: 2-4 years of IT infrastructure field support experience; ability to troubleshoot hardware, software, and OS issues without compromising warranty or security requirements. Desktops, printers, laptops, and other peripheral hardware troubleshooting; desktop applications support. Basic knowledge of enterprise LAN/WAN, smart hands at sites, and ability to conduct end-to-end troubleshooting. Capability to lift up to 50 lbs; desk-side support experience. Professional experience with Windows OS and familiarity with macOS/Linux (preferred). Networking knowledge: TCP/IP, DNS, DHCP, VPN, RDP. Smart hand support for various peripherals and networking hardware. Experience with ticketing tools (e.g., ServiceNow, Remedy); vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) are a plus. Education/Certifications: Associate Degree in Electronics preferred; CompTIA A+ certification desirable. Must be able to interact with customers at different levels; strong written and verbal communication; team-oriented and able to work independently. Flexible to work schedules as needed. Non-Technical
Good customer management skills; strong oral and written communication; ability to interact with customers at different levels. Driven, results-oriented, and passionate about the work. Ability to work independently or as part of a team; complete tasks with minimal supervision. Available to work flexible schedules.
#J-18808-Ljbffr