A.P. Møller - Maersk A/S
Customer Implementation Manager
A.P. Møller - Maersk A/S, Houston, Texas, United States, 77246
Purpose of the Role
Lead and manage medium-to-high complexity customer implementations with moderate geographic scope and significant business impact. Ensure a seamless transition from sales to operations, meeting customer expectations and delivering operational readiness. This role also supports existing account reviews to identify improvement and optimization opportunities.
Key Responsibilities Project Management Lead end-to-end implementation planning across functions: Operations, IT, HR, and Finance. Define and track project milestones, go/no-go gates, and readiness criteria. Maintain clear communication with stakeholders on project status and issues. Manage risks and proactively resolve roadblocks. Oversee delivery from all contributors, including internal teams and suppliers. Define success criteria and ensure smooth project closure. Client Engagement
Act as the primary contact for the customer during onboarding. Build strong relationships with key regional and global client stakeholders. Ensure alignment between the sold solution and what's implemented. Host regular client meetings to review progress and discuss improvements. Operational Readiness
Support solution design and help resolve operational challenges. Ensure infrastructure is in place, including: Staff recruitment and training SOPs/IOPs and process documentation IT & EDI setup Client/vendor onboarding and training KPI and performance management setup
Drive operational compliance across locations. Ensure high-quality service delivery from Day 1. Commercial Support
Partner with sales teams during pre-sales to showcase implementation capabilities. Provide tailored implementation plans for new business opportunities. Required Experience & Skills in logistics , freight forwarding, or international supply chain. Strong
project management
experience; PMP or similar preferred. Experience working with
strategic clients
and new supply chain solutions. Proficient in
MS Project, Excel, PowerPoint . Knowledge of
IT/EDI integrations . Excellent interpersonal, communication, and stakeholder management skills. Proven ability to meet deadlines and manage cross-functional teams. Operational background across ocean, air, customs, and inland transport. Strong
problem-solving
and
customer service
orientation. Self-starter with drive, initiative, and attention to detail.
This role allows the selected candidate to work from home 2 days per week as part of our flexible work policy.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
And more!
Pay Range:
$100,000 - $120,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Lead and manage medium-to-high complexity customer implementations with moderate geographic scope and significant business impact. Ensure a seamless transition from sales to operations, meeting customer expectations and delivering operational readiness. This role also supports existing account reviews to identify improvement and optimization opportunities.
Key Responsibilities Project Management Lead end-to-end implementation planning across functions: Operations, IT, HR, and Finance. Define and track project milestones, go/no-go gates, and readiness criteria. Maintain clear communication with stakeholders on project status and issues. Manage risks and proactively resolve roadblocks. Oversee delivery from all contributors, including internal teams and suppliers. Define success criteria and ensure smooth project closure. Client Engagement
Act as the primary contact for the customer during onboarding. Build strong relationships with key regional and global client stakeholders. Ensure alignment between the sold solution and what's implemented. Host regular client meetings to review progress and discuss improvements. Operational Readiness
Support solution design and help resolve operational challenges. Ensure infrastructure is in place, including: Staff recruitment and training SOPs/IOPs and process documentation IT & EDI setup Client/vendor onboarding and training KPI and performance management setup
Drive operational compliance across locations. Ensure high-quality service delivery from Day 1. Commercial Support
Partner with sales teams during pre-sales to showcase implementation capabilities. Provide tailored implementation plans for new business opportunities. Required Experience & Skills in logistics , freight forwarding, or international supply chain. Strong
project management
experience; PMP or similar preferred. Experience working with
strategic clients
and new supply chain solutions. Proficient in
MS Project, Excel, PowerPoint . Knowledge of
IT/EDI integrations . Excellent interpersonal, communication, and stakeholder management skills. Proven ability to meet deadlines and manage cross-functional teams. Operational background across ocean, air, customs, and inland transport. Strong
problem-solving
and
customer service
orientation. Self-starter with drive, initiative, and attention to detail.
This role allows the selected candidate to work from home 2 days per week as part of our flexible work policy.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
And more!
Pay Range:
$100,000 - $120,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.