Inside Higher Ed
Overview
Under the supervision of the Manager, Infrastructure and Security, supports and maintains District End-User Technology device management infrastructure; provides operational support for services that license software, enable printing, or provide other end-user functionality to District End-User Technology; provides advice and guidance to faculty and departments in technology selection decisions; provides training to staff; assists in the maintenance of user accounts; performs a variety of skilled and technical duties related to the installation, configuration, maintenance and repair of District End-User Technology; provides technical support. District End-Users Technology is herein defined as any internal district purchased technology, software, or hardware that integrates with networks, servers, systems, or applications AND which employees use to perform their work functions, or students use to complete educational objectives. This position is assigned to the Visalia Campus, Full-Time 12-month position. Monday - Friday, 7:45 a.m. - 4:45 p.m. Initial placement is at $90,563.00 annually. The College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students. We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals. Job Duties
Provides leadership within the department and coordinates projects and other assignments requiring a high level of responsibility and independence. Provides training, maintains documentation, and develops deployment procedures to support employees and affiliates in support of the position objectives. Works in a team environment with other members of the Technology Services staff to maintain the district's technology infrastructure and support users in workspaces and classrooms. Consults with various departments to determine current and future technical needs; works with faculty and staff on evaluating and acquiring District End-User Technology. Participates in the planning, administration and maintenance of technical functions and matters related to District End-User Technology. Performs user help desk functions, operations, record-keeping, documentation, and communication to log and track resolution of issues, problems, and requests. Under the direction and support of the Systems Administrator, assists in the maintenance of user accounts on District networks and systems. Under the direction and support of the Systems Administrator, support and maintain services that include, but are not limited to, District End-User Technology device management platforms, print services, licensing servers, system monitoring tools, and campus alert tools. Support, recommend, and maintain technology orchestration tools, device management platforms, and other District End-User Technology management platforms. Develop and maintain configurations, policies, scripts, and settings to orchestrate application deployment, device compliance, customizations, security features, and device and user enrollment. Utilize automation tools to create mechanisms and workflows for tasks such as device enrollment, application deployment, policy enforcement, and reporting. Monitor systems and management platform performance; generate reports on compliance, device health, and security status. Under the direction and support of the IT Cyber Security Administrator, implement and enforce security policies and compliance rules for all devices and users. Diagnose and resolve issues related to District End-User Technology management tools, automation, orchestration, and related technologies while collaborating with other department staff as needed. Tests software performance and conformance to District policies prior to releasing new applications for District End-User Technology use. Provides end-user guidance for district applications and services that have been designed, approved, and are documented for use on personal devices. Maintains a current and accurate inventory of technology related fixed assets. Participates in District assigned trainings that support the objectives of the position. Performs related duties as assigned Qualifications
Minimum Qualifications
(Education & Experience): Any Combination Of Education Experience Equivalent To Associate degree in computer science or related technical field AND Six years of experience in District end-user technology device support with two years of experience in District end-user technology device management platforms. Desired Qualifications : Experience with advanced application deployment methodologies. Experience with common operating system scripting languages. Licenses And Other Requirements : Valid California driver's license An incumbent must be insurable at the standard rate by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias Community College District. Knowledge Of / Abilities
A wide variety of technology, software, peripherals, and methods related to District End-User Technology. Principles of training and reinforcement techniques for end-user instruction. Principles of District End-User Technology security methods and practices. Principles of management at scale, including automation, orchestration, device enrollment, policy management, and conditional access. Commonly used District End-User Technology management platforms (e.g., Intune, Jamf, Google Apps for Enterprise). Common end-user desktop environments and operating systems; end-user software applications such as Microsoft Office, Outlook, browsers, and Acrobat Reader. Methods of deploying software at scale, including scripted deployment and licensing services. Issue tracking, documentation, and project management software and methods. Information technology terminology and recent developments in networking and computer technology. Oral and written communication skills. Ability To
Plan, schedule and perform simple and complex user support activities in an organized manner. Use computers and technology in daily duties. Use initiative and problem-solving skills. Maintain knowledge of technical advances in all areas of responsibility. Read and interpret technical manuals and online resources. Keep detailed records and handle correspondence effectively. Work effectively with students, faculty, and staff; work independently within schedules. Operate office equipment and peripherals. Adhere to department communication and documentation standards. Evaluate processes to provide technical guidance; establish and maintain cooperative working relationships. Demonstrate sensitivity to diverse backgrounds of staff and students. Working Conditions
Environment: May include evenings and weekends; may include travel to other District locations; indoor/office and outdoor environments; driving a vehicle to conduct work. Physical Abilities: Ability to work at a desk or in meetings, stand or sit for extended periods, read printed matter, hear and understand speech, move equipment weighing up to 40 pounds, and reach in all directions. Application Procedure
To be considered, applicants must submit ALL of the following required material before or by the filing deadline: An online job application. Letter of interest addressing how the applicant's experience and/or education enables them to perform the job duties. Resume Unofficial copies of transcripts of all college/university work. Official transcripts required upon employment. Note: applicants with foreign transcripts must obtain evaluation by NACES or AICE. Recruitment Analyst: Nancy Yanes 559-737-4886 or nancyy@cos.edu The Sequoias Community College District is an equal employment opportunity employer committed to prohibiting unlawful discrimination, harassment, intimidation, and bullying based on race, ethnicity, color, creed, national origin, religion, sex or gender, gender identity, sexual orientation, disability, age, or other protected characteristics. College of the Sequoias does not sponsor H-1B Visas. To apply, visit https://www.schooljobs.com/careers/cos/jobs/5077471/it-specialist-senior COLLEGE OF THE SEQUOIAS COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER. The District is committed to equal employment opportunity and non-discrimination in any program or activity. Posted by the value-added recruitment advertising agency. jeid-bbc0fae19179d544b2d115c9c6ae010c #J-18808-Ljbffr
Under the supervision of the Manager, Infrastructure and Security, supports and maintains District End-User Technology device management infrastructure; provides operational support for services that license software, enable printing, or provide other end-user functionality to District End-User Technology; provides advice and guidance to faculty and departments in technology selection decisions; provides training to staff; assists in the maintenance of user accounts; performs a variety of skilled and technical duties related to the installation, configuration, maintenance and repair of District End-User Technology; provides technical support. District End-Users Technology is herein defined as any internal district purchased technology, software, or hardware that integrates with networks, servers, systems, or applications AND which employees use to perform their work functions, or students use to complete educational objectives. This position is assigned to the Visalia Campus, Full-Time 12-month position. Monday - Friday, 7:45 a.m. - 4:45 p.m. Initial placement is at $90,563.00 annually. The College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students. We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals. Job Duties
Provides leadership within the department and coordinates projects and other assignments requiring a high level of responsibility and independence. Provides training, maintains documentation, and develops deployment procedures to support employees and affiliates in support of the position objectives. Works in a team environment with other members of the Technology Services staff to maintain the district's technology infrastructure and support users in workspaces and classrooms. Consults with various departments to determine current and future technical needs; works with faculty and staff on evaluating and acquiring District End-User Technology. Participates in the planning, administration and maintenance of technical functions and matters related to District End-User Technology. Performs user help desk functions, operations, record-keeping, documentation, and communication to log and track resolution of issues, problems, and requests. Under the direction and support of the Systems Administrator, assists in the maintenance of user accounts on District networks and systems. Under the direction and support of the Systems Administrator, support and maintain services that include, but are not limited to, District End-User Technology device management platforms, print services, licensing servers, system monitoring tools, and campus alert tools. Support, recommend, and maintain technology orchestration tools, device management platforms, and other District End-User Technology management platforms. Develop and maintain configurations, policies, scripts, and settings to orchestrate application deployment, device compliance, customizations, security features, and device and user enrollment. Utilize automation tools to create mechanisms and workflows for tasks such as device enrollment, application deployment, policy enforcement, and reporting. Monitor systems and management platform performance; generate reports on compliance, device health, and security status. Under the direction and support of the IT Cyber Security Administrator, implement and enforce security policies and compliance rules for all devices and users. Diagnose and resolve issues related to District End-User Technology management tools, automation, orchestration, and related technologies while collaborating with other department staff as needed. Tests software performance and conformance to District policies prior to releasing new applications for District End-User Technology use. Provides end-user guidance for district applications and services that have been designed, approved, and are documented for use on personal devices. Maintains a current and accurate inventory of technology related fixed assets. Participates in District assigned trainings that support the objectives of the position. Performs related duties as assigned Qualifications
Minimum Qualifications
(Education & Experience): Any Combination Of Education Experience Equivalent To Associate degree in computer science or related technical field AND Six years of experience in District end-user technology device support with two years of experience in District end-user technology device management platforms. Desired Qualifications : Experience with advanced application deployment methodologies. Experience with common operating system scripting languages. Licenses And Other Requirements : Valid California driver's license An incumbent must be insurable at the standard rate by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias Community College District. Knowledge Of / Abilities
A wide variety of technology, software, peripherals, and methods related to District End-User Technology. Principles of training and reinforcement techniques for end-user instruction. Principles of District End-User Technology security methods and practices. Principles of management at scale, including automation, orchestration, device enrollment, policy management, and conditional access. Commonly used District End-User Technology management platforms (e.g., Intune, Jamf, Google Apps for Enterprise). Common end-user desktop environments and operating systems; end-user software applications such as Microsoft Office, Outlook, browsers, and Acrobat Reader. Methods of deploying software at scale, including scripted deployment and licensing services. Issue tracking, documentation, and project management software and methods. Information technology terminology and recent developments in networking and computer technology. Oral and written communication skills. Ability To
Plan, schedule and perform simple and complex user support activities in an organized manner. Use computers and technology in daily duties. Use initiative and problem-solving skills. Maintain knowledge of technical advances in all areas of responsibility. Read and interpret technical manuals and online resources. Keep detailed records and handle correspondence effectively. Work effectively with students, faculty, and staff; work independently within schedules. Operate office equipment and peripherals. Adhere to department communication and documentation standards. Evaluate processes to provide technical guidance; establish and maintain cooperative working relationships. Demonstrate sensitivity to diverse backgrounds of staff and students. Working Conditions
Environment: May include evenings and weekends; may include travel to other District locations; indoor/office and outdoor environments; driving a vehicle to conduct work. Physical Abilities: Ability to work at a desk or in meetings, stand or sit for extended periods, read printed matter, hear and understand speech, move equipment weighing up to 40 pounds, and reach in all directions. Application Procedure
To be considered, applicants must submit ALL of the following required material before or by the filing deadline: An online job application. Letter of interest addressing how the applicant's experience and/or education enables them to perform the job duties. Resume Unofficial copies of transcripts of all college/university work. Official transcripts required upon employment. Note: applicants with foreign transcripts must obtain evaluation by NACES or AICE. Recruitment Analyst: Nancy Yanes 559-737-4886 or nancyy@cos.edu The Sequoias Community College District is an equal employment opportunity employer committed to prohibiting unlawful discrimination, harassment, intimidation, and bullying based on race, ethnicity, color, creed, national origin, religion, sex or gender, gender identity, sexual orientation, disability, age, or other protected characteristics. College of the Sequoias does not sponsor H-1B Visas. To apply, visit https://www.schooljobs.com/careers/cos/jobs/5077471/it-specialist-senior COLLEGE OF THE SEQUOIAS COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER. The District is committed to equal employment opportunity and non-discrimination in any program or activity. Posted by the value-added recruitment advertising agency. jeid-bbc0fae19179d544b2d115c9c6ae010c #J-18808-Ljbffr