Specialist Mental Health Training

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocares Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.**Job Description:****GENERAL DESCRIPTION:**The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.The Mental Health Training Specialist is responsible for the development and implementation of training programs for positions within the mental health division that are non-clinical. These positions include, but are not limited to, business office staff, health and safety staff, and medical support staff.**HOURS OF RESPONSIBILITY:** Monday Friday 8 am 5 pm**ESSENTIAL DUTIES AND RESPONSIBILITIES:**The essential functions listed here are representative of those that must be met to successfully perform the job.* Assists in serving as in-house expert and quality improvement trainer for customer service, safety processes and protocols, mental health first aid, and workflows associated with business support specialists, health and safety associates, and other non-clinical staff within the Mental Health Division.* Under guidance of the MH Director of Training, develops and administrates a training program for all non-clinical new hires within the MH Division (Business Support Specialists, Health and Safety Associates, etc.), to be delivered to staff immediately following New Employee Orientation.* Collaborates with the Business Office Coordinators, Clinic Managers, Directors, and other departments as necessary to identify training needs and implement training programs for non-clinical MH Division staff.* Assists in the development of training programming through a variety of mediumswritten, lecture, video, and guided group activities.* Provides Mental Health First Aid and other mental health awareness-oriented training courses to all non-clinical staff within the Mental Health Division at Metrocare.* Performs ad hoc training as requested by the Director of Clinical Training, other MH Division Directors, or Chief Clinical Officer, including the provision of on-the-job training with underperforming staff with a need for re-training.* Educates staff on how to access and document business support tasks in the Electronic Health Record.* Educates staff on Mental Health Division and Agency wide safety policies and procedures and serves as a subject matter expert on safety and emergency protocols within the Mental Health Division.* Educates staff on how to access all pertinent information related to Mental Health Division workflows and technical systems.* Encourages collaboration among clinical, non-clinical, and administrative staff in efforts to foster quality care and customer service.* Perform administrative duties associated with all job tasks.* Works collaboratively with staff to provide mentorship and guidance to enhance ability of Metrocare staff to support individuals in service on a path to recovery and wellness.* Models and supports staff in health and wellness activities and with using healthy coping skills.* Attends and participates in all scheduled meetings.* Performs other duties as assigned.**COMPETENCIES:**The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.* Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.* Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.* Effective verbal and written communication skills.* Excellent organizational skills with the ability to prioritize workflow and meet deadlines.* Ability to handle multiple tasks and special projects simultaneously.* Able to work autonomously with minimal or no supervision.* Able to maintain a high level of professionalism and confidentiality.* Experience and knowledge of the following: Mental Health First Aid, Customer Service, Workplace Safety, Trauma-Informed and Person-Centered Care, rules and business procedures associated with enrollment in State or Medicaid funded mental health services, HIPAA and Confidentiality.## QUALIFICATIONS**EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:*** ## Required: Bachelor's degree or higher in a related field* ## Required: 3 - 4 years of experience providing customer service, business support, and/or mental health awareness activities within a community setting.* ## Willing to substitute a degree for 10+ years of relevant experience.* ## Preferred: 1-2 years of experience in direct training or teaching.**DRIVING REQUIRED:** Yes **MATHEMATICAL SKILLS:*** Basic math skills required.* Ability to work with reports and numbers.* Ability to calculate moderately complex figures and amounts to accurately report activities and budgets. **REASONING ABILITY:*** Ability to apply common sense understanding to carry out simple one or two-step instructions.* Ability to deal with standardized situations with only occasional or no variables.* Ability to carry out oral and/or written instructions.* Ability to operate as a team member, yet able to make positive, individual judgments.* Ability to assess needs of staff and implement a training plan.* Ability to work collaboratively with all colleagues.* Ability to work in a high stress environment, take initiative and be creative.* Ability to engage others in training with practical applications to different settings.**COMPUTER SKILLS:*** Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).* Ability to utilize Internet for resources.* Ability to organize and track training data in ExcelBenefits Information and Perks:Metrocare couldnt have a great employee-first culture without great benefits. Thats why we offer a competitive salary, exceptional training, and an outstanding benefits package:* Medical/Dental/Vision* Paid Time Off* Paid Holidays* Employee Assistance Program* Retirement Plan, including employer matching* Health Savings Account, including employer matching* Professional Development allowance up to $2000 per year* Bilingual Stipend 6% of the base salary* Many other benefits**Equal Employment Opportunity/Affirmative Action Employer** Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. **No Recruitment Agencies Please** #J-18808-Ljbffr