Sensata Technologies
Automotive Technical Training and Support Specialist
Sensata Technologies, Troy, Michigan, United States, 48083
The Automotive Technical Training and Support Specialist is responsible for supporting and training our customers for assigned aftermarket products. You will deliver technical training to customers and serve as a technical hotline support for our aftermarket products.
Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our product. Furthermore, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales and Product Management teams to help develop training materials and videos to provide our customers with multiple resources that work with their schedules and lifestyles. Trainings are conducted through multiple methods and platforms, so this role is expected to perform effective, interactive training sessions both in-person at customer's place of business or through virtual presentation in webinar format.
The Technical Support and Training Specialist is part of a global team, and reports into the Global Field Operations Manager.
This role will be based out of Michigan, either remote or in our Troy, MI office.
General Responsibilities
Collaborate with new and existing customers, distributors, and internal personnel
Provide, via phone and/or e-mail, all aspects of technical support for assigned products
Organize the Field Sales team in all custom development projects when necessary
Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
Key participant the overall products return process for all technical related returns from assigned products in the designated region
Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
Maintain a comprehensive record within company database of all technical calls received
Experience / Qualifications
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Additional Responsibilities:
Ensure customer satisfaction by delivering insightful and effective training sessions on site or online
Attend and participate in trade shows and customer events as required
Record educational and publicly shared training videos as required
Share responsibilities in creating, translating and updating educational content for e-training platform and training-based website as well as training presentations
Support the Engineering and Product Management teams with research, product validations, performance and benchmark testing and tool maintenance
Support Product Management by translating Voice of Customer and competitive insights into prioritized Product Roadmaps
Assist in any other duties as required by manager
Additional Requirements:
Work flexible hours to provide technical support during peak business hours or during customer events/ trade shows on weekends
Certain level of comfort with automotive electronics installation and repair as well as modern wireless technology and mobile phone app support
Must be comfortable in presenting and exchanging knowledge in front of large groups
Knowledge of automotive aftermarket / tire business, auto repair shops is a plus
A high degree of customer service orientation
Fluent English language skills (additional language skills a plus)
Willingness to travel around 50% international and domestic- Mostly US and Canada.
#LI-MY1
Base Salary Range: $59,800.00 - $82,280.00
At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.
Smarter
Together
Collaborating at Sensata means working with some of the world's most talented people in an
enriching environment
that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining
new perspectives
through mutual respect and open communication
As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)
Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)
NOTE: If you are a current Sensata employee (or one of our Affiliates), please
back out of this application
and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
Return to Sensata.com
Read our Fraud Advisory (https:
//www.sensata.com/careers)
Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
Learn more at
sensata.com
and follow Sensata on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) ,
Instagram (https://www.instagram.com/sensatatechnologies/)
and X (https://twitter.com/Sensata) .
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com
Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our product. Furthermore, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales and Product Management teams to help develop training materials and videos to provide our customers with multiple resources that work with their schedules and lifestyles. Trainings are conducted through multiple methods and platforms, so this role is expected to perform effective, interactive training sessions both in-person at customer's place of business or through virtual presentation in webinar format.
The Technical Support and Training Specialist is part of a global team, and reports into the Global Field Operations Manager.
This role will be based out of Michigan, either remote or in our Troy, MI office.
General Responsibilities
Collaborate with new and existing customers, distributors, and internal personnel
Provide, via phone and/or e-mail, all aspects of technical support for assigned products
Organize the Field Sales team in all custom development projects when necessary
Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
Key participant the overall products return process for all technical related returns from assigned products in the designated region
Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
Maintain a comprehensive record within company database of all technical calls received
Experience / Qualifications
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Additional Responsibilities:
Ensure customer satisfaction by delivering insightful and effective training sessions on site or online
Attend and participate in trade shows and customer events as required
Record educational and publicly shared training videos as required
Share responsibilities in creating, translating and updating educational content for e-training platform and training-based website as well as training presentations
Support the Engineering and Product Management teams with research, product validations, performance and benchmark testing and tool maintenance
Support Product Management by translating Voice of Customer and competitive insights into prioritized Product Roadmaps
Assist in any other duties as required by manager
Additional Requirements:
Work flexible hours to provide technical support during peak business hours or during customer events/ trade shows on weekends
Certain level of comfort with automotive electronics installation and repair as well as modern wireless technology and mobile phone app support
Must be comfortable in presenting and exchanging knowledge in front of large groups
Knowledge of automotive aftermarket / tire business, auto repair shops is a plus
A high degree of customer service orientation
Fluent English language skills (additional language skills a plus)
Willingness to travel around 50% international and domestic- Mostly US and Canada.
#LI-MY1
Base Salary Range: $59,800.00 - $82,280.00
At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.
Smarter
Together
Collaborating at Sensata means working with some of the world's most talented people in an
enriching environment
that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining
new perspectives
through mutual respect and open communication
As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)
Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)
NOTE: If you are a current Sensata employee (or one of our Affiliates), please
back out of this application
and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
Return to Sensata.com
Read our Fraud Advisory (https:
//www.sensata.com/careers)
Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
Learn more at
sensata.com
and follow Sensata on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) ,
Instagram (https://www.instagram.com/sensatatechnologies/)
and X (https://twitter.com/Sensata) .
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com
Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf