Canon USA
Senior Project Implementation Specialist
Canon USA is seeking a Senior Project Implementation Specialist to lead and manage complex multi-function device implementation projects within a managed print services environment, and contribute to the development and delivery of new project management and support services focused on digital transformation. The role requires assisting with workflow analyses, observations, and recommendations to optimize business processes. The candidate should bring experience in traditional project management with a forward-thinking approach to digital transformation, and the ability to work both independently and as part of a team. Typically reports to a Senior Manager or Director and may mentor or supervise one or two less experienced staff. This position balances tactical project execution with strategic service development, with emphasis on customer engagement, process improvement, and cross-functional collaboration. The role can be based out of Melville, NY; Chicago, IL; Los Angeles, CA; Denver, CO; Miami, FL; Dallas, TX; Seattle, WA; Philadelphia, PA. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday with the option to work from home for the remainder of the week (subject to business needs). Key Responsibilities
Project Planning & Execution: develop and manage comprehensive project plans for device implementations and digital transformation initiatives with limited supervision; coordinate internal and external resources to meet milestones on time and within scope; manage on-site implementation resources and activities at customer locations; monitor progress and adjust plans as needed; identify risks and develop mitigation strategies; resolve issues and ensure project continuity; ensure deliverables meet quality standards and policy requirements; conduct post-project reviews and lessons learned; use PM tools to track progress and report performance; contribute to tool/template/methodology development. Stakeholder Engagement & Communication: act as primary contact for stakeholders (clients, vendors, internal teams); facilitate regular status meetings and provide updates to all levels including C-level leadership; manage expectations and align goals; collaborate across Canon business units to improve processes and implement new technologies; mentor junior staff and promote professional growth; collect feedback to improve processes and personal performance; maintain strong stakeholder relationships. Workflow Analysis & Digital Transformation: support on-site and remote assessments of current-state workflows; identify inefficiencies, bottlenecks, and automation opportunities; develop and present recommendations for workflow improvements including technology solutions or process redesigns; examples include paper-to-digital automation, print optimization, document management, and device onboarding standards. Qualifications & Skills
Bachelor’s degree in business, Information Systems, or related field (or equivalent experience) 5+ years of experience in project management, preferably in document management or managed print services Experience managing or supporting digital transformation projects Familiarity with Daptiv (or similar project management software) preferred Strong understanding of print workflows and paper-to-digital automation Willingness and ability to travel up to 30% nationwide Certifications & Licenses
Project+ or equivalent project management certification Project Management Professional (PMP) certification preferred but not required Six Sigma or similar process improvement training is a plus Daptiv software training is a plus Other requirements
Knowledge of the document management industry (preferred) Ability to manage multiple concurrent projects with competing priorities Strong critical thinking and problem-solving skills Experience interacting with clients at all organizational levels, including C-level executives High level of professionalism, adaptability, and customer service orientation Attention to detail; self-starter able to work independently and collaboratively in a fast-paced environment Ability to convey technical content clearly; excellent written and verbal communication Proficiency with MS Office 365 Suite Experience managing projects in a matrix environment Flexible hours, including evenings and weekends as needed Maintain working knowledge of Canon and partner hardware, solutions, and functionality Physical Demands & Work Environment
Requires long periods of walking/standing at customer sites Must be able to lift/move up to 50 lbs All applicants must be legally authorized to work in the United States. The company does not sponsor visas. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Canon USA is seeking a Senior Project Implementation Specialist to lead and manage complex multi-function device implementation projects within a managed print services environment, and contribute to the development and delivery of new project management and support services focused on digital transformation. The role requires assisting with workflow analyses, observations, and recommendations to optimize business processes. The candidate should bring experience in traditional project management with a forward-thinking approach to digital transformation, and the ability to work both independently and as part of a team. Typically reports to a Senior Manager or Director and may mentor or supervise one or two less experienced staff. This position balances tactical project execution with strategic service development, with emphasis on customer engagement, process improvement, and cross-functional collaboration. The role can be based out of Melville, NY; Chicago, IL; Los Angeles, CA; Denver, CO; Miami, FL; Dallas, TX; Seattle, WA; Philadelphia, PA. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday with the option to work from home for the remainder of the week (subject to business needs). Key Responsibilities
Project Planning & Execution: develop and manage comprehensive project plans for device implementations and digital transformation initiatives with limited supervision; coordinate internal and external resources to meet milestones on time and within scope; manage on-site implementation resources and activities at customer locations; monitor progress and adjust plans as needed; identify risks and develop mitigation strategies; resolve issues and ensure project continuity; ensure deliverables meet quality standards and policy requirements; conduct post-project reviews and lessons learned; use PM tools to track progress and report performance; contribute to tool/template/methodology development. Stakeholder Engagement & Communication: act as primary contact for stakeholders (clients, vendors, internal teams); facilitate regular status meetings and provide updates to all levels including C-level leadership; manage expectations and align goals; collaborate across Canon business units to improve processes and implement new technologies; mentor junior staff and promote professional growth; collect feedback to improve processes and personal performance; maintain strong stakeholder relationships. Workflow Analysis & Digital Transformation: support on-site and remote assessments of current-state workflows; identify inefficiencies, bottlenecks, and automation opportunities; develop and present recommendations for workflow improvements including technology solutions or process redesigns; examples include paper-to-digital automation, print optimization, document management, and device onboarding standards. Qualifications & Skills
Bachelor’s degree in business, Information Systems, or related field (or equivalent experience) 5+ years of experience in project management, preferably in document management or managed print services Experience managing or supporting digital transformation projects Familiarity with Daptiv (or similar project management software) preferred Strong understanding of print workflows and paper-to-digital automation Willingness and ability to travel up to 30% nationwide Certifications & Licenses
Project+ or equivalent project management certification Project Management Professional (PMP) certification preferred but not required Six Sigma or similar process improvement training is a plus Daptiv software training is a plus Other requirements
Knowledge of the document management industry (preferred) Ability to manage multiple concurrent projects with competing priorities Strong critical thinking and problem-solving skills Experience interacting with clients at all organizational levels, including C-level executives High level of professionalism, adaptability, and customer service orientation Attention to detail; self-starter able to work independently and collaboratively in a fast-paced environment Ability to convey technical content clearly; excellent written and verbal communication Proficiency with MS Office 365 Suite Experience managing projects in a matrix environment Flexible hours, including evenings and weekends as needed Maintain working knowledge of Canon and partner hardware, solutions, and functionality Physical Demands & Work Environment
Requires long periods of walking/standing at customer sites Must be able to lift/move up to 50 lbs All applicants must be legally authorized to work in the United States. The company does not sponsor visas. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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