Children's Hospital Boston
Lead, Epic Analyst (Cadence/Referrals)
Children's Hospital Boston, Boston, Massachusetts, us, 02298
81975BRJob Posting Title:Lead, Epic Analyst (Cadence/Referrals)Department:Information Services-ApplicationsAutoReqId:81975BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description: Position Summary / Department Summary
In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities
Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed
Serves as a subject matter expert on core applications
Guides analysts through design, configuration, testing, implementation, and maintenance
Acts as an escalation point for complex issues
Applies Epic expertise and consultative skills to identify business solutions
Analyzes technology and operations, recommending new features, vendors, or integrations
Researches vendor functionality, assesses integration needs, and recommends customizations
Leads multi-month projects from inception to implementation
Performs advanced configurations and customizations
Implements edits (e.g., security classes), moderately complex logic, or new templates
Ensures downstream impacts (billing, admitting, provider access) are addressed
Conducts unit, integrated, and specialty testing
Manages Epic-eligible vendor integrations and upgrades
Coordinates testing for multi-application projects
Partners with IT and vendors on non-Epic integrations
Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed
Leads team meetings, maintains cross-team communication, and provides updates to leadership
Represents the team in internal and external meetings
Reviews schedules, raises performance concerns, and ensures coverage
Supports onboarding, training, and mentoring
Audits work for quality and provides performance feedback
Develops or contributes to online and in-person training materials
Assists with process improvements, escalates resource needs, and supports implementation
May present at national Epic forums and attend trainings or conferences for certification
Qualifications
Bachelor’s degree required (Associate’s +2 years, or HS diploma/GED +4 years may substitute).
8 years Epic application support experience, including complex builds/integrations.
At least 4 years Epic build experience with responsibility for complex builds/integrations.
Core Competencies
Specialized knowledge of multiple core applications (minimum two Epic certifications)
Operational expertise in scheduling, patient registration, and billing
Skilled in training, guiding, and motivating staff
Able to prioritize competing demands effectively
Leads by example, influences, and inspires others
Highly organized with strong attention to detail
Experienced in managing multiple projects, facilitating meetings, and engaging stakeholders
Knowledge of process improvement methodologies to drive efficiency
Strong analytical and critical thinking skills
Skilled in data-driven decision-making and navigating complex systems
Effective in conflict resolution, collaboration, and building consensus
Customer service–oriented, tactful, and diplomatic
Excellent verbal, written, and listening skills
Skilled at presenting to diverse audiences and simplifying complex ideas for non-technical stakeholders
Certifications
Required
Epic Cadence
Preferred
Epic Referral
Epic Decision Tree Badge
Lean Six Sigma Green Belt certification.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid
In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities
Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed
Serves as a subject matter expert on core applications
Guides analysts through design, configuration, testing, implementation, and maintenance
Acts as an escalation point for complex issues
Applies Epic expertise and consultative skills to identify business solutions
Analyzes technology and operations, recommending new features, vendors, or integrations
Researches vendor functionality, assesses integration needs, and recommends customizations
Leads multi-month projects from inception to implementation
Performs advanced configurations and customizations
Implements edits (e.g., security classes), moderately complex logic, or new templates
Ensures downstream impacts (billing, admitting, provider access) are addressed
Conducts unit, integrated, and specialty testing
Manages Epic-eligible vendor integrations and upgrades
Coordinates testing for multi-application projects
Partners with IT and vendors on non-Epic integrations
Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed
Leads team meetings, maintains cross-team communication, and provides updates to leadership
Represents the team in internal and external meetings
Reviews schedules, raises performance concerns, and ensures coverage
Supports onboarding, training, and mentoring
Audits work for quality and provides performance feedback
Develops or contributes to online and in-person training materials
Assists with process improvements, escalates resource needs, and supports implementation
May present at national Epic forums and attend trainings or conferences for certification
Qualifications
Bachelor’s degree required (Associate’s +2 years, or HS diploma/GED +4 years may substitute).
8 years Epic application support experience, including complex builds/integrations.
At least 4 years Epic build experience with responsibility for complex builds/integrations.
Core Competencies
Specialized knowledge of multiple core applications (minimum two Epic certifications)
Operational expertise in scheduling, patient registration, and billing
Skilled in training, guiding, and motivating staff
Able to prioritize competing demands effectively
Leads by example, influences, and inspires others
Highly organized with strong attention to detail
Experienced in managing multiple projects, facilitating meetings, and engaging stakeholders
Knowledge of process improvement methodologies to drive efficiency
Strong analytical and critical thinking skills
Skilled in data-driven decision-making and navigating complex systems
Effective in conflict resolution, collaboration, and building consensus
Customer service–oriented, tactful, and diplomatic
Excellent verbal, written, and listening skills
Skilled at presenting to diverse audiences and simplifying complex ideas for non-technical stakeholders
Certifications
Required
Epic Cadence
Preferred
Epic Referral
Epic Decision Tree Badge
Lean Six Sigma Green Belt certification.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid