NTT DATA North America
Overview
Join to apply for the
Desktop Support Technician
role at
NTT DATA North America . We are seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US). The Field Technician provides onsite technical support for end users at the client site, handling IT support and customer service to ensure a satisfactory support experience. The technician will own issues through resolution in a manufacturing plant environment. Responsibilities Provide onsite technical support for end users, handling tickets for issues at the client site. Troubleshoot, replace parts, perform system upgrades, deploy, and repair desktops, notebooks, and printers. Update and resolve tickets in a timely manner to achieve service levels. Identify potential issues that could adversely impact end user experience and take corrective action. Respond to calls after normal business hours per leadership instructions (as needed). Possess well-rounded knowledge of policies and procedures for the work area and provide escalation when appropriate.
Basic Requirements
5+ years of Windows desktop support experience
Preferred Skills
High School Diploma or equivalent; undergraduate degree or some college coursework preferred. Strong knowledge of Windows operating system environment. Solid client service skills. A+ desktop or equivalent skill set; additional certifications for various hardware platforms may be required. Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Travel including overnight domestic or international trips may be required.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Accessibility and EEO
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, please click here. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA North America by 2x #J-18808-Ljbffr
Join to apply for the
Desktop Support Technician
role at
NTT DATA North America . We are seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US). The Field Technician provides onsite technical support for end users at the client site, handling IT support and customer service to ensure a satisfactory support experience. The technician will own issues through resolution in a manufacturing plant environment. Responsibilities Provide onsite technical support for end users, handling tickets for issues at the client site. Troubleshoot, replace parts, perform system upgrades, deploy, and repair desktops, notebooks, and printers. Update and resolve tickets in a timely manner to achieve service levels. Identify potential issues that could adversely impact end user experience and take corrective action. Respond to calls after normal business hours per leadership instructions (as needed). Possess well-rounded knowledge of policies and procedures for the work area and provide escalation when appropriate.
Basic Requirements
5+ years of Windows desktop support experience
Preferred Skills
High School Diploma or equivalent; undergraduate degree or some college coursework preferred. Strong knowledge of Windows operating system environment. Solid client service skills. A+ desktop or equivalent skill set; additional certifications for various hardware platforms may be required. Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Travel including overnight domestic or international trips may be required.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Accessibility and EEO
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, please click here. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA North America by 2x #J-18808-Ljbffr