Utah Staffing
Help Desk Analyst I
We are looking for a dedicated Help Desk Analyst I to join our team in South Jordan, Utah. As part of this long-term contract position, you will provide first-level IT support, resolving technical issues for users through remote and onsite assistance. This role is ideal for individuals with a strong customer service focus and a passion for troubleshooting and problem-solving in a dynamic environment. Responsibilities: Diagnose and resolve basic IT issues involving Microsoft Windows 10, Active Directory, and other hardware or software systems. Deliver remote support using ticketing tools like Autotask, providing effective solutions to client workstations. Conduct onsite visits to address technical problems that cannot be resolved remotely. Respond promptly and professionally to user inquiries, ensuring a high level of customer satisfaction. Escalate unresolved or complex issues to higher-tier IT staff for further investigation. Maintain detailed documentation of all support cases and resolutions within the ticketing system. Assist in educating users on basic troubleshooting steps to enhance their technical understanding. Collaborate with team members to ensure seamless IT operations and support delivery. Requirements: Minimum of 1 year of experience in computer troubleshooting or a technical support role. Proficiency in Active Directory, Microsoft Windows 10, and general IT troubleshooting. Familiarity with Autotask or similar ticketing systems for managing support cases. Strong customer service skills with the ability to communicate technical solutions to non-technical users. Excellent verbal and written communication abilities for clear and effective interaction. Demonstrated ability to remain calm and detail oriented in high-pressure situations. A willingness to learn and adapt to new tools, technologies, and processes. Strong organizational skills with the ability to multitask and prioritize effectively.
We are looking for a dedicated Help Desk Analyst I to join our team in South Jordan, Utah. As part of this long-term contract position, you will provide first-level IT support, resolving technical issues for users through remote and onsite assistance. This role is ideal for individuals with a strong customer service focus and a passion for troubleshooting and problem-solving in a dynamic environment. Responsibilities: Diagnose and resolve basic IT issues involving Microsoft Windows 10, Active Directory, and other hardware or software systems. Deliver remote support using ticketing tools like Autotask, providing effective solutions to client workstations. Conduct onsite visits to address technical problems that cannot be resolved remotely. Respond promptly and professionally to user inquiries, ensuring a high level of customer satisfaction. Escalate unresolved or complex issues to higher-tier IT staff for further investigation. Maintain detailed documentation of all support cases and resolutions within the ticketing system. Assist in educating users on basic troubleshooting steps to enhance their technical understanding. Collaborate with team members to ensure seamless IT operations and support delivery. Requirements: Minimum of 1 year of experience in computer troubleshooting or a technical support role. Proficiency in Active Directory, Microsoft Windows 10, and general IT troubleshooting. Familiarity with Autotask or similar ticketing systems for managing support cases. Strong customer service skills with the ability to communicate technical solutions to non-technical users. Excellent verbal and written communication abilities for clear and effective interaction. Demonstrated ability to remain calm and detail oriented in high-pressure situations. A willingness to learn and adapt to new tools, technologies, and processes. Strong organizational skills with the ability to multitask and prioritize effectively.