SONI
Overview
Our client, a fast-growing technology-driven organization, is seeking a proactive and customer-focused Level 1 IT Support Specialist to join their IT team. This role supports a modern, cloud-first environment, primarily built around macOS and Google Workspace. As the first point of contact for technical support, the successful candidate will handle a range of IT requestsfrom hardware and software troubleshooting to user account management and SaaS support. This position is ideal for someone with a passion for technology, strong communication skills, and a desire to grow within a dynamic, agile environment.
Key Responsibilities
Provide front-line IT support via ticketing system, chat, email, and phone Troubleshoot macOS devices, iOS systems, and cloud-based applications Support and administer Google Workspace (Gmail, Drive, Calendar, etc.) Assist with onboarding/offboarding, including device provisioning and software setup Manage user access across various SaaS platforms Support video conferencing tools (Zoom, Google Meet) and office hardware Escalate complex issues to senior support or external vendors as needed Maintain detailed records of support activities and resolutions Promote adherence to IT security best practices (MFA, encryption, phishing awareness) Qualifications
2+ years in IT support or help desk roles, ideally within a tech-driven environment Strong hands-on experience with macOS (required); familiarity with Windows/Linux is a plus Experience supporting and administering Google Workspace Basic understanding of cloud tools, SaaS, and networking fundamentals (Wi-Fi, VPN, DNS) Proficient with ticketing systems and remote support tools Excellent communication and problem-solving skills Self-motivated, organized, and capable of managing multiple priorities Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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Provide front-line IT support via ticketing system, chat, email, and phone Troubleshoot macOS devices, iOS systems, and cloud-based applications Support and administer Google Workspace (Gmail, Drive, Calendar, etc.) Assist with onboarding/offboarding, including device provisioning and software setup Manage user access across various SaaS platforms Support video conferencing tools (Zoom, Google Meet) and office hardware Escalate complex issues to senior support or external vendors as needed Maintain detailed records of support activities and resolutions Promote adherence to IT security best practices (MFA, encryption, phishing awareness) Qualifications
2+ years in IT support or help desk roles, ideally within a tech-driven environment Strong hands-on experience with macOS (required); familiarity with Windows/Linux is a plus Experience supporting and administering Google Workspace Basic understanding of cloud tools, SaaS, and networking fundamentals (Wi-Fi, VPN, DNS) Proficient with ticketing systems and remote support tools Excellent communication and problem-solving skills Self-motivated, organized, and capable of managing multiple priorities Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr