Villanova University
IT Technician I - Help Desk
Villanova University, Villanova, Pennsylvania, United States, 19085
Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number: 20255659V
Position Title: IT Technician I - Help Desk
Posting Type Student
Hours/week: 20 hours per week
Eligibility: Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary's Hall
Detailed Work Schedule
Number of positions: 6
Department: 715-UTS - Technology Support Services
Contact Name: Kimberly Walter
Contact Phone/Extension: 94899
Position Summary Information
Job Description Summary:
*Provide first-level help desk support to provide support for all UNIT-supported systems.
*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
*Assist with computer problems and provide diagnosis and resolutions.
*Log calls utilizing the TeamDynamix (TDX) ticket system.
Requirements:
Must be a graduate student.
Some technical knowledge to support the IT infrastructure. * Excellent written and oral communication skills. * Excellent customer service skills.
Additional Information:
* Summer, Fall, and Spring position. * UNIT will provide ALL training.
Physical Demands Summary:
Wage Rate: $13.00
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled Yes
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number: 20255659V
Position Title: IT Technician I - Help Desk
Posting Type Student
Hours/week: 20 hours per week
Eligibility: Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary's Hall
Detailed Work Schedule
Number of positions: 6
Department: 715-UTS - Technology Support Services
Contact Name: Kimberly Walter
Contact Phone/Extension: 94899
Position Summary Information
Job Description Summary:
*Provide first-level help desk support to provide support for all UNIT-supported systems.
*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
*Assist with computer problems and provide diagnosis and resolutions.
*Log calls utilizing the TeamDynamix (TDX) ticket system.
Requirements:
Must be a graduate student.
Some technical knowledge to support the IT infrastructure. * Excellent written and oral communication skills. * Excellent customer service skills.
Additional Information:
* Summer, Fall, and Spring position. * UNIT will provide ALL training.
Physical Demands Summary:
Wage Rate: $13.00
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled Yes