Pyramid Global Hospitality
Executive Meeting Manager
Pyramid Global Hospitality, Oklahoma City, Oklahoma, United States, 73116
Executive Meeting Manager
Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join us as the Executive Meeting Manager! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination. Contribute to our distinctive atmosphere and foster your personal and professional growth. An individual committed to creating exceptional guest experiences. Be appreciated for what you bring to the team. Learn and grow with a company that values its associates. About the role: The Executive Meeting Manager plays an important, multi-faceted role within the catering and convention services department, serving as a revenue generating professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities. What you will be doing: Demonstrates complete ownership of the sales cycle including prospecting, selling, closing, planning, and servicing. Responds to all group, catering, event, and in-house rooms/function needs inquiries to obtain signed contracts for the property within assigned markets. Coordinates, plans, and communicates on all aspects/details of the group/event as the event planner including group room block reservations, service details, group event needs, menu planning, audio visual requirements, diagrams, pricing, and payment. Prepares sales, banquet & catering proposals, contracts, invoices, resumes, and banquet event orders. Schedule/provide property tours with potential/in-house clients, and as requested. Enhances group events and department profitability by using up-selling techniques and recommending profit improvements to the Director of Catering & Convention Services. Communicates frequently/effectively with professional verbal/written skills with group contact & attendees to ensure expectations are met/exceeded in a timely manner. Communicates any potential issues, concerns and future business potential to appropriate Manager(s) before, during or after group stay. Responsible for rooming list reservations, call-in group block consolidation, transportation details, meeting agendas/resumes, and PCI compliant billing authorizations. Knowledgeable with the property's accommodations, meeting facilities and support services available at and through the property to best promote the effective utilization of the property. Continues to develop strong knowledge and utilization of industry and company systems, protocols, processes, and resources for the position & department. Participates in local community events, meetings and socials to develop relations and be an integral part of the community. Participate in trade shows and events supporting the team's mission and revenue production as assigned by the Director of Catering & Convention Services. Becomes a system expert to support reporting needs, standards, profile and data maintenance and development, and e-proposal support. Builds and maintains programmed merge documents, menus, pricing, and specifications into the system and assigns categories appropriately. Remain alert, courteous and helpful to guests at all times. Attend and participate in weekly designated meetings. Take incoming calls, walk-ins, and meeting RFP's with an assistance to clients directly and routing of information to the appropriate staff members. Provide overall sales administrative support to the sales & marketing teams, including website updating and package creation/activation through channels. Processes amenity and VIP requests. Prepare daily, weekly, and monthly reports as required by the DCCS. Perform general administrative office duties as requested by the DCCS. What you bring to the role: High school diploma or equivalent. Two years hotel/resort experience. Strong computer skill set with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs. Excellent customer centric interpersonal guest service resolution experience. Pleasant and helpful personality. Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates. Be well organized and efficient. OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join us as the Executive Meeting Manager! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination. Contribute to our distinctive atmosphere and foster your personal and professional growth. An individual committed to creating exceptional guest experiences. Be appreciated for what you bring to the team. Learn and grow with a company that values its associates. About the role: The Executive Meeting Manager plays an important, multi-faceted role within the catering and convention services department, serving as a revenue generating professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities. What you will be doing: Demonstrates complete ownership of the sales cycle including prospecting, selling, closing, planning, and servicing. Responds to all group, catering, event, and in-house rooms/function needs inquiries to obtain signed contracts for the property within assigned markets. Coordinates, plans, and communicates on all aspects/details of the group/event as the event planner including group room block reservations, service details, group event needs, menu planning, audio visual requirements, diagrams, pricing, and payment. Prepares sales, banquet & catering proposals, contracts, invoices, resumes, and banquet event orders. Schedule/provide property tours with potential/in-house clients, and as requested. Enhances group events and department profitability by using up-selling techniques and recommending profit improvements to the Director of Catering & Convention Services. Communicates frequently/effectively with professional verbal/written skills with group contact & attendees to ensure expectations are met/exceeded in a timely manner. Communicates any potential issues, concerns and future business potential to appropriate Manager(s) before, during or after group stay. Responsible for rooming list reservations, call-in group block consolidation, transportation details, meeting agendas/resumes, and PCI compliant billing authorizations. Knowledgeable with the property's accommodations, meeting facilities and support services available at and through the property to best promote the effective utilization of the property. Continues to develop strong knowledge and utilization of industry and company systems, protocols, processes, and resources for the position & department. Participates in local community events, meetings and socials to develop relations and be an integral part of the community. Participate in trade shows and events supporting the team's mission and revenue production as assigned by the Director of Catering & Convention Services. Becomes a system expert to support reporting needs, standards, profile and data maintenance and development, and e-proposal support. Builds and maintains programmed merge documents, menus, pricing, and specifications into the system and assigns categories appropriately. Remain alert, courteous and helpful to guests at all times. Attend and participate in weekly designated meetings. Take incoming calls, walk-ins, and meeting RFP's with an assistance to clients directly and routing of information to the appropriate staff members. Provide overall sales administrative support to the sales & marketing teams, including website updating and package creation/activation through channels. Processes amenity and VIP requests. Prepare daily, weekly, and monthly reports as required by the DCCS. Perform general administrative office duties as requested by the DCCS. What you bring to the role: High school diploma or equivalent. Two years hotel/resort experience. Strong computer skill set with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs. Excellent customer centric interpersonal guest service resolution experience. Pleasant and helpful personality. Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates. Be well organized and efficient. OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.