LUSH North America
Overview
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap it's about making a positive impact on the world, one bar at a time! Responsibilities
Sales and Customer Experience:
Drive sales using StoreForce dashboard results and feedback to exceed goals. Take ownership of results and contribute to the store's overall performance. Customer Experience:
Deliver a world-class experience to every customer. Listen, ask open-ended questions, demonstrate product benefits, and seek opportunities to brighten customers' days. Building the Brand:
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement. Product Passion:
Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently recommend products. Team Involvement
Development:
Use Lush resources to develop sales techniques and product knowledge, support team growth, and seek feedback and opportunities for improvement. Diversity, Equity, Inclusion, and Belonging (DEIB):
Foster open communication, listen to team perspectives, promote collaboration, and value each employee's contributions. Operational Excellence
Time and Attendance:
Be punctual and reliable, participate in teamwork, and stay informed about company updates. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store. Stock and Inventory:
Follow Visual Merchandising guidelines and adjust displays based on sales. Policies and Procedures:
Adhere to opening/closing procedures, product integrity, respectful workplace, and health and safety standards. Qualifications
Required:
Excellent customer service skills Flexibility to adapt in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule including evenings, weekends, and holidays Preferred:
Experience with consultation-based customer service Strong problem-solving skills for day-to-day operations Experience working in a team Experience in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Pay: $14.50 USD Best of luck on your job search, and don't forget to follow us to learn more! Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Mtis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff, are guests on this land and we act to repair past harm together with Indigenous People, including staff, customers, and leadership from partner organizations and communities we work with. #J-18808-Ljbffr
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap it's about making a positive impact on the world, one bar at a time! Responsibilities
Sales and Customer Experience:
Drive sales using StoreForce dashboard results and feedback to exceed goals. Take ownership of results and contribute to the store's overall performance. Customer Experience:
Deliver a world-class experience to every customer. Listen, ask open-ended questions, demonstrate product benefits, and seek opportunities to brighten customers' days. Building the Brand:
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement. Product Passion:
Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently recommend products. Team Involvement
Development:
Use Lush resources to develop sales techniques and product knowledge, support team growth, and seek feedback and opportunities for improvement. Diversity, Equity, Inclusion, and Belonging (DEIB):
Foster open communication, listen to team perspectives, promote collaboration, and value each employee's contributions. Operational Excellence
Time and Attendance:
Be punctual and reliable, participate in teamwork, and stay informed about company updates. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store. Stock and Inventory:
Follow Visual Merchandising guidelines and adjust displays based on sales. Policies and Procedures:
Adhere to opening/closing procedures, product integrity, respectful workplace, and health and safety standards. Qualifications
Required:
Excellent customer service skills Flexibility to adapt in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule including evenings, weekends, and holidays Preferred:
Experience with consultation-based customer service Strong problem-solving skills for day-to-day operations Experience working in a team Experience in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Pay: $14.50 USD Best of luck on your job search, and don't forget to follow us to learn more! Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Mtis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff, are guests on this land and we act to repair past harm together with Indigenous People, including staff, customers, and leadership from partner organizations and communities we work with. #J-18808-Ljbffr