Vanguard Title Company
Client Support Specialist - Settlement Services
Vanguard Title Company, Auburn Hills, Michigan, United States, 48326
Client Support Specialist - Settlement Services
We are seeking a dedicated and customer-focused
Client Support Specialist
to join our title agency. The Client Support Specialist is the first point of contact for clients, providing positive, friendly, and helpful assistance regarding our settlement services. This role is essential in ensuring client satisfaction and smooth communication between clients and internal teams. The ideal candidate should have excellent communication skills, with a customer service focus, and the ability to solve problems proactively. Responsibilities
Serve as the first point of contact for clients, answering questions related to the closing process. Provide timely and accurate information regarding the status of real estate transactions. Communicate with real estate agents, lenders, buyers, sellers, and attorneys to ensure that all parties are updated as needed. Collaborate with escrow officers, title officers, and other internal teams to resolve any client issues and ensure smooth transactions. Manage incoming calls, emails, and inquiries from clients, and provide solutions or escalate issues to the appropriate department. Maintain detailed and accurate records of client interactions, ensuring that all communications are logged and followed up on appropriately. Handle customer inquiries in a professional manner, working to ensure client satisfaction. Assist with administrative tasks, scheduling appointments, and processing payments. Requirements
High school diploma or equivalent. 1-3 years of experience in customer service or administrative support. Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively. Proficiency with Microsoft Office Suite. Exceptional organizational and multitasking skills, with the ability to manage multiple client interactions simultaneously. Strong problem-solving skills and ability to work independently in a fast-paced environment. High attention to detail and accuracy, particularly when dealing with legal documents and sensitive information. Customer-focused mindset with the ability to maintain professionalism in challenging situations. Preferred Qualifications
Experience with escrow or title software (such as SoftPro, RamQuest, or ResWare). Experience working in a title agency, real estate firm, or escrow office.
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We are seeking a dedicated and customer-focused
Client Support Specialist
to join our title agency. The Client Support Specialist is the first point of contact for clients, providing positive, friendly, and helpful assistance regarding our settlement services. This role is essential in ensuring client satisfaction and smooth communication between clients and internal teams. The ideal candidate should have excellent communication skills, with a customer service focus, and the ability to solve problems proactively. Responsibilities
Serve as the first point of contact for clients, answering questions related to the closing process. Provide timely and accurate information regarding the status of real estate transactions. Communicate with real estate agents, lenders, buyers, sellers, and attorneys to ensure that all parties are updated as needed. Collaborate with escrow officers, title officers, and other internal teams to resolve any client issues and ensure smooth transactions. Manage incoming calls, emails, and inquiries from clients, and provide solutions or escalate issues to the appropriate department. Maintain detailed and accurate records of client interactions, ensuring that all communications are logged and followed up on appropriately. Handle customer inquiries in a professional manner, working to ensure client satisfaction. Assist with administrative tasks, scheduling appointments, and processing payments. Requirements
High school diploma or equivalent. 1-3 years of experience in customer service or administrative support. Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively. Proficiency with Microsoft Office Suite. Exceptional organizational and multitasking skills, with the ability to manage multiple client interactions simultaneously. Strong problem-solving skills and ability to work independently in a fast-paced environment. High attention to detail and accuracy, particularly when dealing with legal documents and sensitive information. Customer-focused mindset with the ability to maintain professionalism in challenging situations. Preferred Qualifications
Experience with escrow or title software (such as SoftPro, RamQuest, or ResWare). Experience working in a title agency, real estate firm, or escrow office.
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