Guest Experience | Part-Time | UPMC Events Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.As a member of the UPMC Events Center Guest Experience team, you will serve as either a Ticket Taker or an Usher. In this role you will deal directly with guests attending public and private events such as concerts, basketball games, volleyball games, corporate events and many others. You will assist with providing guests information, directions, and overall elite customer service. This positions reports to the Event Manager.This role will pay an hourly rate of $13.50Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matchingThis position will remain open until December 5, 2025.Welcome guests to the building, provide directions, and answer any questions that may ariseScan tickets and/or keep an accurate turnstile countDirect guests to their seatsMonitor aisles/stairs in assigned section to be kept clear and compliant with fire codeProvide information on nearest restrooms, concessions, merchandise, box office, or exitsResolve guest complaints quickly and exceed the guests’ expectationsOversee assigned area for spills or situations requiring staff attentionEnforce building policies and event proceduresPossess a positive attitude and facilitate teamwork and respect among co-workersProvide exceptional customer service to all guestsOther duties as assignedAbility to stand for long periods of timeAbility to work flexible shifts including nights, weekends and holidaysEffectively communicate and solve problems quicklyGreet guests in a friendly manner and be professional at all timesRemain calm in high pressure situationsOne year prior experience in a customer service position preferredHave a reliable source of transportationEmployee must be at least 18 years old At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.