Unicorn Technologies
Overview
Title : Avaya IVR Designer Location : Las Vegas, Nevada Work mode : Onsite Visa : Any Rate : Open with C2C/ W2/ C2C Own corp/ 1099 Position Overview : We are seeking a highly skilled and experienced
Avaya OD (Orchestration Designer) Lead
to join our team. The ideal candidate will have extensive expertise in Avaya solutions, particularly Avaya Orchestration Designer, and a strong background in leading projects focused on
IVR (Interactive Voice Response) development, deployment, and optimization . The role demands excellent technical, leadership, and communication skills, as well as the ability to work collaboratively in a dynamic environment. Key Responsibilities
Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer. Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to gather requirements and deliver high-quality solutions. Provide technical guidance and mentorship to the development team on Avaya OD best practices and coding standards. Ensure adherence to project timelines, budgets, and quality standards. Perform regular system analysis, troubleshooting, and optimization of existing IVR applications. Conduct code reviews, testing, and documentation for all development projects. Stay updated with the latest Avaya technologies and recommend enhancements to improve system performance and customer experience. Manage stakeholder communication and provide status updates on project progress. Required Skills and Experience
Experience: Minimum of
6 years of experience in IVR application development
and
3 years in a lead role using Avaya Orchestration Designer . Technical Expertise
Proficiency in
Avaya Orchestration Designer, Avaya Aura , and other related technologies. Solid understanding of
IVR/telephony systems, CTI integrations, and voice biometrics . Experience with
Java, J2EE, and web services (SOAP/REST) for IVR development . Familiarity with databases like
Oracle, Postgres, SQL Server, or MongoDB . Knowledge of telecommunication protocols such as
SIP and H.323 . Tools & Methodologies: Hands-on experience with
version control systems (e.g., Git) . Agile/Scrum
methodologies, and
CI/CD Strong problem-solving,
debugging, and analytical skills . Excellent written and verbal communication skills. Preferred Qualifications
Avaya Certified Support Specialist (ACSS)
or equivalent certification. Knowledge of
cloud-based IVR solutions
and migration strategies. Experience in
integrating AI/ML capabilities
into IVR systems. Familiarity with DevOps practices and tools like
Jenkins, Docker, or Kubernetes .
#J-18808-Ljbffr
Title : Avaya IVR Designer Location : Las Vegas, Nevada Work mode : Onsite Visa : Any Rate : Open with C2C/ W2/ C2C Own corp/ 1099 Position Overview : We are seeking a highly skilled and experienced
Avaya OD (Orchestration Designer) Lead
to join our team. The ideal candidate will have extensive expertise in Avaya solutions, particularly Avaya Orchestration Designer, and a strong background in leading projects focused on
IVR (Interactive Voice Response) development, deployment, and optimization . The role demands excellent technical, leadership, and communication skills, as well as the ability to work collaboratively in a dynamic environment. Key Responsibilities
Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer. Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to gather requirements and deliver high-quality solutions. Provide technical guidance and mentorship to the development team on Avaya OD best practices and coding standards. Ensure adherence to project timelines, budgets, and quality standards. Perform regular system analysis, troubleshooting, and optimization of existing IVR applications. Conduct code reviews, testing, and documentation for all development projects. Stay updated with the latest Avaya technologies and recommend enhancements to improve system performance and customer experience. Manage stakeholder communication and provide status updates on project progress. Required Skills and Experience
Experience: Minimum of
6 years of experience in IVR application development
and
3 years in a lead role using Avaya Orchestration Designer . Technical Expertise
Proficiency in
Avaya Orchestration Designer, Avaya Aura , and other related technologies. Solid understanding of
IVR/telephony systems, CTI integrations, and voice biometrics . Experience with
Java, J2EE, and web services (SOAP/REST) for IVR development . Familiarity with databases like
Oracle, Postgres, SQL Server, or MongoDB . Knowledge of telecommunication protocols such as
SIP and H.323 . Tools & Methodologies: Hands-on experience with
version control systems (e.g., Git) . Agile/Scrum
methodologies, and
CI/CD Strong problem-solving,
debugging, and analytical skills . Excellent written and verbal communication skills. Preferred Qualifications
Avaya Certified Support Specialist (ACSS)
or equivalent certification. Knowledge of
cloud-based IVR solutions
and migration strategies. Experience in
integrating AI/ML capabilities
into IVR systems. Familiarity with DevOps practices and tools like
Jenkins, Docker, or Kubernetes .
#J-18808-Ljbffr