Scholarly Software, Inc.
Job Title:
Customer Success Manager
About Scholarly Scholarly is building the next generation of AI-powered software for higher education with a faculty-first focus. As institutions face a wave of digital transformation, our mission is to become the AI-native system of record for faculty data. Our platform unifies fragmented workflows into a single, intelligent system - powering annual reviews, promotion & tenure, appointment tracking, and more - while eliminating manual data entry and improving decision-making for institutions. We’re a mission-driven, product-focused team shaping the future of higher education. Job Description Scholarly is looking for a motivated and detail-oriented
Customer Success Manager (CSM)
to join our growing team. This is an ideal opportunity for someone who thrives in collaborative, fast-paced environments and is passionate about supporting customers in achieving long-term success. You will work closely with and report directly to our
Head of Customer Success , supporting university administrators and faculty throughout their lifecycle with Scholarly. This includes onboarding new customers, providing ongoing support, managing relationships, and helping institutions effectively use our platform. You’ll play an important role in ensuring our customers feel confident and empowered—while learning from a seasoned team in a mission-oriented startup. Key Responsibilities Onboarding & Training Support Support the onboarding and implementation process for new institutions
Customize training plans and materials to meet institutional goals
Assist with system configuration, data entry, and documentation
Customer Support & Engagement Serve as a helpful and reliable point of contact for day-to-day questions
Troubleshoot issues and collaborate with the broader team to resolve them
Help customers navigate the platform and optimize their workflows
Relationship Management Develop strong relationships with institutional partners
Monitor usage and proactively surface opportunities to drive adoption
Support customer retention and satisfaction through regular touchpoints
Product Collaboration Collect and document feedback to inform product improvements
Participate in product testing and QA for customer-facing features
Qualifications Bachelor’s degree required
3+ years of experience in a customer-facing role (e.g., support, onboarding, account management, or training), ideally in SaaS, EdTech, or higher education
Strong written and verbal communication skills, with a friendly and professional demeanor
Excellent organizational skills and attention to detail
A proactive mindset with a willingness to learn and take initiative
Aptitude for learning new technologies and explaining them to others; familiarity with SaaS platforms a plus
Comfortable working with data in a variety of formats and supporting data integrations into software systems
Experience in higher education, faculty affairs, or EdTech customer success is a plus
Why Join Scholarly Play a key role in supporting mission-driven innovation in higher education
Learn directly from experienced leaders in customer success and implementation
$70,000–$100,000 salary depending on experience
Health, dental, and vision insurance
Equity in a fast-growing startup
Modern office environment with hybrid in-person office culture
Supportive, collaborative, and inclusive team
If you're passionate about building strong relationships, solving meaningful problems, and helping higher education institutions modernize their operations, we’d love to hear from you! Scholarly is an equal opportunity employer.
We are committed to building an inclusive workplace that welcomes people of all backgrounds, identities, and experiences.
#J-18808-Ljbffr
Customer Success Manager
About Scholarly Scholarly is building the next generation of AI-powered software for higher education with a faculty-first focus. As institutions face a wave of digital transformation, our mission is to become the AI-native system of record for faculty data. Our platform unifies fragmented workflows into a single, intelligent system - powering annual reviews, promotion & tenure, appointment tracking, and more - while eliminating manual data entry and improving decision-making for institutions. We’re a mission-driven, product-focused team shaping the future of higher education. Job Description Scholarly is looking for a motivated and detail-oriented
Customer Success Manager (CSM)
to join our growing team. This is an ideal opportunity for someone who thrives in collaborative, fast-paced environments and is passionate about supporting customers in achieving long-term success. You will work closely with and report directly to our
Head of Customer Success , supporting university administrators and faculty throughout their lifecycle with Scholarly. This includes onboarding new customers, providing ongoing support, managing relationships, and helping institutions effectively use our platform. You’ll play an important role in ensuring our customers feel confident and empowered—while learning from a seasoned team in a mission-oriented startup. Key Responsibilities Onboarding & Training Support Support the onboarding and implementation process for new institutions
Customize training plans and materials to meet institutional goals
Assist with system configuration, data entry, and documentation
Customer Support & Engagement Serve as a helpful and reliable point of contact for day-to-day questions
Troubleshoot issues and collaborate with the broader team to resolve them
Help customers navigate the platform and optimize their workflows
Relationship Management Develop strong relationships with institutional partners
Monitor usage and proactively surface opportunities to drive adoption
Support customer retention and satisfaction through regular touchpoints
Product Collaboration Collect and document feedback to inform product improvements
Participate in product testing and QA for customer-facing features
Qualifications Bachelor’s degree required
3+ years of experience in a customer-facing role (e.g., support, onboarding, account management, or training), ideally in SaaS, EdTech, or higher education
Strong written and verbal communication skills, with a friendly and professional demeanor
Excellent organizational skills and attention to detail
A proactive mindset with a willingness to learn and take initiative
Aptitude for learning new technologies and explaining them to others; familiarity with SaaS platforms a plus
Comfortable working with data in a variety of formats and supporting data integrations into software systems
Experience in higher education, faculty affairs, or EdTech customer success is a plus
Why Join Scholarly Play a key role in supporting mission-driven innovation in higher education
Learn directly from experienced leaders in customer success and implementation
$70,000–$100,000 salary depending on experience
Health, dental, and vision insurance
Equity in a fast-growing startup
Modern office environment with hybrid in-person office culture
Supportive, collaborative, and inclusive team
If you're passionate about building strong relationships, solving meaningful problems, and helping higher education institutions modernize their operations, we’d love to hear from you! Scholarly is an equal opportunity employer.
We are committed to building an inclusive workplace that welcomes people of all backgrounds, identities, and experiences.
#J-18808-Ljbffr